Very nice property with the right location. Everything you need to see in Bacalar is 5 to 6 minutes drive. Very centric, clean and Jose was very helpful.
It was great! Communication upon your arrival, great room and with a pool! The only thing is you have to cross the highway in order to get to the lagoon, besides that everything was perfect.
I honestly don't understand the great reviews for this place. It was spacious and some of the furniture seemed new, but in general the place is in much need of an update. The kitchenette in particular felt outright dirty. Weirdly, access to the pool from the patio is blocked by bamboo. Unfortunately this place should not have 'luxury' in its name and should not charge a premium price. All in all our stay was alright, but the value for money was unfortunately much too low.
No reception, Shampoo and soap poor. Take your own. Far from town, dark. No vip perks like the two beverage. Room was clean but varanda was dirty. Plus very noisy. Men drinking outside.
This small aparthotel is located a bit removed from the lagoon, so a car is probably a good idea, also to move around the area, which has more to offer than the lagoon. The property is very comfortable, with large rooms with kitchen facilities and balcony. It was cleaned every day to perfection. It has a small pool and outdoor area and safe parking. What I loved about this hotel was the attentive and reliable personnel - the gentlemen looking after it were lovely. The guests were mixed: families and a group of construction workers who were friendly and very respectful. I booked this place after one of the lagoon-shore hotels cancelled my booking on spot (dubious "adults only" policy) on a Saturday night during the high season. Azure immediately welcomed me and my son, and made us feel welcome and safe. I amply recommend this place!
The facilities of the Family Suite were very well designed and equipped. However, the common areas such as the stairs and hallways require cleaning.
The main issue during both nights was the noise. With no security staff on duty, there was no rest at allâparties went on until 3 AM. The issue was reported, but no proper follow-up was given. There were speakers, mariachi music, and people in the pool outside the allowed hours.
Due to this lack of control, I will not be returning.
The apartment was very clean and attractive. There was a problem getting into the building as no one answered the door even though I came when I told them Iâd be there. I had to wait in the heat outside for about 10 minutes and their voicemail wasnât set up to receive messages.
The pool was turning green on our first day, then became more green on the second. They did clean it on the third day, however.
Since thereâs a kitchen in the unit, there should be a proper cutting board. There were knives, spatulas and other things to make breakfast but it was weird not having something to cut fruits and vegetables on. Also, having salt would be nice.
But overall, it was fine and the bed was comfy and water pressure was good.
La ubicaciĂłn estĂĄ muy bien; la atenciĂłn en todo momento fue muy amena, siempre contamos con agua caliente y el personal fue muy amable.
VolverĂa sin pensarlo âșïž
El lugar es un departamento completo mucho mĂĄs amplio de lo que esperaba, muy bonito, fresco, limpio, buen estacionamiento salida y entrad fĂĄcil a 8 minutos del centro