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Le Jadis Beach Resort & Wellness - Managed by Banyan Tree

5.0 star property
VIP Access

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Photo gallery for Le Jadis Beach Resort & Wellness - Managed by Banyan Tree

Relax by the infinity pool overlooking the ocean, surrounded by a serene tropical garden.
Relax by the pool surrounded by lush greenery and ocean views.
Enjoy dining and socializing in this beautifully maintained outdoor space with a piano, tables, and chairs.
Relax on the deck with a sofa, chairs, and a table, surrounded by lush greenery and a tranquil body of water.
Relax in a serene hot tub surrounded by a tropical landscape and pool views.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Breakfast included
  • Gym
  • Room service

Explore the area

Map
Baie aux Tortues, Balaclava
  • Le Goulet Beach
    ‪3 min drive‬
  • Turtle Bay Marine Park
    ‪5 min drive‬
  • Turtle Bay
    ‪7 min drive‬
  • Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.)
    ‪50 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Luxury Pool Suite Partial Seaview

Luxury Pool Suite Partial Seaview | View from room

Luxury Pool Suite Partial Seaview

  • 84 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Ocean Front Pool Suite

Luxury Ocean Front Pool Suite | Private pool

Luxury Ocean Front Pool Suite

  • 125 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Pool Suite

Private pool

Luxury Pool Suite

10.0 out of 10
Exceptional
(1 review)
  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Beachfront Pool suite

Luxury Beachfront Pool suite | Private pool

Luxury Beachfront Pool suite

  • 180 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Pool Suite with Garden

Luxury Pool Suite with Garden | Garden view

Luxury Pool Suite with Garden

  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Lagoona Suite with Garden

1 bedroom, premium bedding, down duvets, minibar

Luxury Lagoona Suite with Garden

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Lagoona Suite with Partial Seaview

Luxury Lagoona Suite with Partial Seaview | 1 bedroom, premium bedding, down duvets, minibar

Luxury Lagoona Suite with Partial Seaview

  • 72 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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  • Pool
  • All-inclusive
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4.5 out of 5, Wonderful, (257)
The price is CHF 283
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About this property

Le Jadis Beach Resort & Wellness - Managed by Banyan Tree

Luxury resort on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Le Jadis Beach Resort & Wellness - Managed by Banyan Tree's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Change of towels is available on request
Le Jadis Beach Resort & Wellness - Managed by Banyan Tree offers 55 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. This accommodation has separate sitting areas and includes day beds and dining tables. Beds feature down duvets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

This Balaclava resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the swimming pool, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Le Jadis Wellness & Spa has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Le Jadis Beach Resort & Wellness - Managed by Banyan Tree, you'll be within walking distance of Le Goulet Beach. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at Sylea restaurant, one of the property's 4 restaurants and 2 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to Thai massages, hydrotherapy or body wraps at Le Jadis Wellness & Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, rowing/canoeing and bicycles to rent
  • 6 minutes by car from Turtle Bay Marine Park and 8 minutes from Mauritius Aquarium
  • Airport shuttle service available for a fee
Some rates at Le Jadis Beach Resort & Wellness - Managed by Banyan Tree are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Le Jadis Beach Resort & Wellness - Managed by Banyan Tree, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a 24-hour fitness centre, a garden and a terrace. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Balaclava resort.

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.
Sylea restaurant – Overlooking the pool and garden, this restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available.
Oryza Garden – Overlooking the pool, this restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Passion Creole – This poolside restaurant specialises in local cuisine and only serves lunch. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Cruso on the Beach – This beachfront restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Le Jadis Beach Resort & Wellness - Managed by Banyan Tree are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Motorised water sports
Rowing/canoeing
Snorkelling
Windsurfing

Land activities

Fitness facilities

Lessons/classes/games

Water fitness
Yoga

Entertainment

On-site live performances

Languages

English, French, Hindi, Indonesian, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cruso on the Beach
  • Oryza Garden
  • Passion Creole
  • Sylea restaurant

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Boat and paddles
  • Boat tours
  • Books
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Library
  • Paddleboard
  • Pedal boat
  • Piano
  • Rowing/canoeing
  • Snorkelling
  • TV in common areas
  • Water skiing
  • Water sports equipment
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,776 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Handrails in stairways (110 centimetre high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift (87 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2011
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels
  • CD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Le Jadis Beach Resort & Wellness - Managed by Banyan Tree

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 100.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 185
  • Christmas Eve (24 December) Gala Dinner per child: EUR 93 (from 3 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 250
  • New Year's Eve (31 December) Gala Dinner per child: EUR 125 (from 3 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 65 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Le Jadis Beach Resort & Wellness - Managed by Banyan Tree offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Angsana Balaclava Mauritius
Angsana Hotel Balaclava Mauritius
Angsana Balaclava Hotel Balaclava
Angsana Balaclava Mauritius Resort
Angsana Mauritius Resort
Angsana Mauritius
Angsana Balaclava Mauritius

Le Jadis Beach Resort & Wellness - Managed by Banyan Tree Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 75 out of 161 reviews
Rating 8 - Good. 46 out of 161 reviews
Rating 6 - Okay. 19 out of 161 reviews
Rating 4 - Poor. 12 out of 161 reviews
Rating 2 - Terrible. 9 out of 161 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Gaynor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Get a massage!!

Facilities and rooms second to none with particular mention of the spa which offered amazing yoga and massages - we came back our honeymoon on excellent shape, thank you Nadhin!!
Stayed 9 nights in Feb 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

DOOSHYANT

Liked: Amenities
The property is beautiful. Lots of greenery. Not honeymooners nothing is available for honeymooner. We were advise by the reservation agent of the hotel, but no special offer were given to us as honeymooners
Stayed 2 nights in Dec 2024

10/10 Excellent

Zahrah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to all the lovely staff who work here that made our stay amazing. This hotel is located about 50 minutes from the airport. It’s tucked away and great for privacy. My husband and I stayed in the luxury ocean front pool suite. The view of the ocean from the balcony and infinity pool was tranquil and lovely to wake up to everyday. There is ample room for two people in this suite. Great storage in wardrobe to put all your belongings away. The dressing area includes two sinks and 4 big mirrors. The bathing area has a lovely shower with hamam and big bathtub to relax and take in the amazing views. The bed was very comfortable, the pillows could be better (I think you had the option to upgrade pillows, I just didn’t get round to it) full mini bar and snacks - as we don’t drink alcohol they changed the free wine bottle to a non alcoholic apple juice. The food menu in all restaurants were great, I believe there is something for everyone! The seafood is some of the best I’ve ever tasted, everything was so fresh. Our suite was cleaned 1-2x a day and two bottles of water were provided daily. Extra thank you to Zahra, Jayshri, Jagdesh and Aniketh for making our stay perfect. (Sorry for any misspelling) Minor improvements- adding a mirror into the main suite area as the lighting was quite dull in the dressing area when applying makeup. Overall, we had an amazing experience and would definitely recommend.
Stayed 5 nights in Jul 2024

10/10 Excellent

Deepthi

Liked: Cleanliness
Stayed 5 nights in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

8/10 Good

Upenyu

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 7 nights in Aug 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10 Perfect Days

Romantic get away at le jadis for 10 days in an ocean front luxury pool suite. AMAZING. 6 🌟 my wife and i felt very welcomed. The staff were such beautiful people , very friendly and accommodating. It was actually sad to leave. Nothing was too much trouble from the chefs, bar staff, frobt We are already planning a return visit.
Stayed 10 nights in May 2023

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Nokwanda Lucia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stuff was very friendly From the front desk to our room we enjoy our stay we wish had enough time to spend
Stayed 3 nights in Mar 2022

8/10 Good

Hubert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021

8/10 Good

Hubert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hotel only replied to an email I sent with some request 72hrs I sent it.
Stayed 7 nights in Nov 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
My boyfriend and I stayed in an ocean front pool villa for 3 nights. While the room is gorgeous, and just like the picture that is the only positive they have to offer. For an $1,800 stay you would think we wouldn’t have to kill GIANT roaches ourselves at 3am. Housekeeping came, killed 5 and left a can of raid with us. They were apologetic and I wouldn’t have left this review except I left my coat there and after 3 days of calling no one will respond. They continuously tell me someone will call me back, and now they won’t even pick up my phone calls. It is clear someone stole it as well as my boyfriends YSL cologne. The food is mediocre, and the drinks are outrageously overpriced. The beach leaves much to be desired. If you have the money for this resort, try LUX Le Morne instead.
Stayed 3 nights in Feb 2020

10/10 Excellent

Majed

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious

Amazing property.. Had the buffet dinner. Food was quite okay, nothing great at 50euros per person.The activities (snorkeling, water skiing etc) provided are great.Rooms are excellent.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kiran, Renu, Ajay and Raj made sure my wife and I stay was excellent. The staff makes this hotel. If you are visiting Mauritius this is the olave to stay. All regards
Stayed 8 nights in Nov 2019

4/10 Poor

Nick

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Property felt dated, breakfast choice very limited and average quality compared to Westin a few minutes along the beach.
Stayed 2 nights in Aug 2019

4/10 Poor

hamza

Disliked: Staff & service
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Limited dining, room service stuff need improvement Dark color of the ocean because the Rocks, ocean pool suites (pool) need maintenance low water level in pool Location of the hotel vary far
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

8/10 Good

MATTHEUS JOHANNES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and great service.
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all the staff at the resort. They are all so very kind and very accommodating to our every need. We went with our 8 month old baby and the resort staff were always so attentive. All our requests for our baby was met with a positive answer and a smile! Very luxurious resort and spacious rooms. There were times where our in-suite pool towels were not replaced but when requested, they were delivered to the door promptly. Unfortunately our tv stopped working 2 nights before our departure. They did try to fix it on numerous occasions but could not and eventually wanted to move us to another room but we declined given the short time left. We thought there would be some sort of other compensation for this but when we checked, this was not the case. Overall an excellent resort and would definitely return. The highlight is the friendliness of the staff!
Stayed 5 nights in Mar 2019