4/10 Poor
Kim B
Travelled with family
13 Jan 2026
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s one of the best places to see the northern lights but is it really worth it? First-don’t book through Hotels.com. They leave out details that matter in winter - hot water is extremely limited (2 showers of 4 minutes each-see water tank picture) and the cabins can be a long walk from the main lodge in -6°C weather. Be prepared to drag your suitcases to your cabin in the snow. There is no assistance with luggage. We booked two reservations: one through Hotels.com and one through a travel agency. The pricing was better with an agent and we were offered full board. The agent caught errors on charges and details that we couldn’t . You need an advocate. They consistently overcharge items and are reluctant to credit items back.
We stayed in a “luxury” water’s-edge cabin. The upstairs had three bedrooms (one large master and two much smaller rooms) accessed by a narrow spiral staircase-bags have to stay in the living room-bathroom also downstairs. The two smaller bedrooms had absolutely no heat. Our children slept the first night in their clothing and hats. We had to move them to another accommodation at our expense for the remaining nights. We also heard similar complaints from other guests, who were heating their cabins by turning on the oven and opening the oven door—our smoke detector was on the coffee table with no battery in it so we didn’t try this.
The worst part of the entire stay was the front desk and management. They were consistently unhelpful, frequently rude, an
Kim B
Stayed 3 nights in Dec 2025