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Amerald Resort Hotel Desaru

3.5 star property

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Photo gallery for Amerald Resort Hotel Desaru

Exterior
Outdoor pool, pool loungers
Deluxe Twin Room | In-room safe, desk, laptop workspace, blackout curtains
Reception
2 restaurants; breakfast, lunch and dinner served

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Lot 1231 Jalan Kg. Punggal - Desaru, Sungai Renggit, Bandar Penawar, Johor, 81600
  • Place, Bukit Punggai
    ‪4 min drive‬
  • Place, Bukit Setajam
    ‪4 min drive‬
  • Place, Desaru Coast Adventure Waterpark
    ‪17 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe King Room

Deluxe King Room | In-room safe, desk, laptop workspace, blackout curtains

Deluxe King Room

  • 32 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Deluxe King

Grand Deluxe King | In-room safe, desk, laptop workspace, blackout curtains

Grand Deluxe King

  • 62 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior King Room

Superior King Room | In-room safe, desk, laptop workspace, blackout curtains

Superior King Room

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room, Multiple Beds

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Triple Room, Multiple Beds

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

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About this property

Amerald Resort Hotel Desaru

This hotel features 2 restaurants, a private beach and an outdoor pool. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Amerald Resort Hotel Desaru offers 251 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. 42-inch LED televisions come with satellite channels. Bathrooms include a shower with a hydromassage showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach and a fitness centre.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

At Amerald Resort Hotel Desaru, you'll find features such as free breakfast, WiFi in public areas and self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with ocean views at Ruby Coffee House, one of the property's 2 restaurants
  • Take a swim in the outdoor pool
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a gym and a playground
  • 11.1 mi (17.9 km) from Desaru Coast Adventure Waterpark and 12.3 mi (19.8 km) from The ELS Club Desaru Coast - Ocean Course
  • Airport, ferry terminal and theme park shuttle service available for a fee
A private beach is featured. Amerald Resort Hotel Desaru offers its guests a kids' pool, an outdoor pool, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

6 meeting rooms and limo/town car service are available. Event space at this hotel measures 11840 square feet (1100 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly Amerald Resort Hotel Desaru. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Bandar Penawar hotel.

Guests are served a free continental breakfast daily from 7:00 AM to 11:00 AM.
Ruby Coffee House – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Amerald SeafoodRestaurant – This family restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Friendship Bar – This bar overlooks the ocean. Guests can enjoy al fresco dining (weather permitting). Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Amerald SeafoodRestaurant
  • Friendship Bar
  • Ruby Coffee House

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Gym
  • Hiking/biking trails
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 11,840 square feet of conference space
  • 6 meeting rooms

Outdoors

  • On a private beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Deposit is payable by bank transfer and is due within 7 days of booking the reservation.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 300 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events are allowed on site
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Amerald Resort Hotel Desaru offers transfers from the ferry terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

amerald resort hotel Bandar Penawar
amerald Bandar Penawar
amerald
Amerald Desaru Bandar Penawar
Amerald Resort Hotel Desaru Hotel
Amerald Resort Hotel Desaru Bandar Penawar
Amerald Resort Hotel Desaru Hotel Bandar Penawar

Amerald Resort Hotel Desaru Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 44 out of 120 reviews
Rating 8 - Good. 43 out of 120 reviews
Rating 6 - Okay. 21 out of 120 reviews
Rating 4 - Poor. 8 out of 120 reviews
Rating 2 - Terrible. 4 out of 120 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ana Hafizah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short Vacation With Love

Love the nature of seaside and beach views.
Stayed 1 night in Aug 2024
Verified

6/10 Okay

jimmykea

Disliked: Room comfort
Pool small. Breakfast is normal.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Norasilah M

Disliked: Property conditions & facilities
I think it can be improved, no wifi connection all the way during my stay there. The room cleanliness can be improved, and the breakfast food also can be improved. Overall hotel area to be improved
Stayed 3 nights in Apr 2024
Verified

6/10 Okay

Lit Phen

Liked: Staff & service
Disliked: Property conditions & facilities
Very limited option for vegetarian.
Stayed 4 nights in May 2023
Verified

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak
Stayed 2 nights in Jun 2022
Verified

6/10 Okay

Ummi

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.
Stayed 1 night in Apr 2022
Verified

6/10 Okay

Visvanathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.
Stayed 1 night in Dec 2021
Verified

4/10 Poor

NOR FAIZAH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in 3Days2Night

Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.
Stayed 2 nights in Dec 2021
Verified

6/10 Okay

Soo Kyung

가족단위 사람 너무 많음

조용히 쉬러 갔는데 다들 가족단위로 떼거지로 와서 정신 사나워서 종일 객실에만 있었음. 비치도 사람들 득실거려서 안가고 아침도 걸렀음.
Stayed 1 night in Nov 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.
Stayed 1 night in Dec 2020
Verified

8/10 Good

Leong Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

safe

fair efficiency & safe
Stayed 1 night in Sep 2020
Verified

10/10 Excellent

Leong Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ice

Nice
Stayed 1 night in Aug 2020
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.
Stayed 1 night in Aug 2020
Verified

4/10 Poor

AK

Disliked: Property conditions & facilities
I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !
Stayed 1 night in Jan 2020
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was pleasant one. But this location is isolated by itself, a distant away from the main Desaru attraction. If you want to get away from city life and crowd, this place is recommended.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

NORAZURI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

sangat berbaloi

hotel super cantik dan selesa
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

hwa chong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor WiFi and too fast go to city no electricity

Poor hotel no have electricity when heavy rainy electric break down and hotel management need all guest move to new hotel is 0 star hotel. Give us twin bed room but we booked king bed room we need top up money to king bed.bad breakfast no have foods to choose all Finnish no top up foods we only drink water and only 1 waiter to clean table.Poor WiFi all days no working. waste my 3day2night trip.this hotel is Poor poor poor. No have next times again.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

CHANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Sea-view
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location of property is good- very close to the beach and view from rooftop is breathtaking. Staff is also friendly and helpful. The room aircon switches off automatically every time you open the balcony door and this is very annoying! The beach was not clean when we were there.
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Zie

Liked: Cleanliness
Disliked: Amenities
Far from.everything and the actual world. Hotel is standing alone in nowhere! No activies, bad wifi and signal extremely bad. Loss contact from the world.
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Sentero

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and new hotel
Stayed 1 night in Nov 2019