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Moose Hotel And Suites

4.0 star property
VIP Access

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Photo gallery for Moose Hotel And Suites

Indoor pool
Creator video - submitted by Angela's Hotel Recs
Lobby lounge
Lobby sitting area
Interior entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi

Explore the area

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345 Banff Ave, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪3 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪5 min walk‬
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(173 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(29 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(16 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(12 reviews)
  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior King Hotel Room

9.6 out of 10
Exceptional
(54 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(103 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Bed Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior King Bed Room

  • Sleeps 2

View all photos for One Bedroom Superior King Bed Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Superior King Bed Suite

  • Sleeps 4

View all photos for One Bedroom Rooftop Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Rooftop Suite

  • Sleeps 4

View all photos for Two Bedrooms Rooftop Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Two Bedrooms Rooftop Suite

  • Sleeps 6

Rooftop 2 Bedroom Suite

  • Sleeps 6

View all photos for One Bedroom Two Queen Beds Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Two Queen Beds Suite

  • Sleeps 4

View all photos for Superior Two Queen Beds Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Two Queen Beds Room

  • Sleeps 4

View all photos for One Bedroom King Bed Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom King Bed Suite

  • Sleeps 3

View all photos for One Bedroom Superior Two Queen Beds Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Superior Two Queen Beds Suite

  • Sleeps 4

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About this property

Moose Hotel And Suites

Hotel in Banff with 2 hot tubs and full-service spa
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Moose Hotel And Suites's great location gets high marks from our customers. During your stay, you're just a quick walk from Banff National Park Information Centre. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the 2 hot tubs
  • Indulge with body scrubs, facials or body treatments at Meadow Spa + Pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Just a 4-minute walk from Banff Lake Louise Tourism Bureau and 7 minutes by car from Upper Hot Springs
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Moose Hotel And Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 2000 square feet (186 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at Moose Hotel And Suites. Free self parking is available.

This 4-star Banff hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1823 out of 2315 reviews
Rating 8 - Good. 352 out of 2315 reviews
Rating 6 - Okay. 81 out of 2315 reviews
Rating 4 - Poor. 38 out of 2315 reviews
Rating 2 - Terrible. 21 out of 2315 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

christine

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice location
Stayed 3 nights in Oct 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing, and all of the staff were responsive, helpful, and very friendly.
Stayed 4 nights in Oct 2025

8/10 Good

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a great location in downtown Banff! We had a great stay here. I have four stars because the tile around the roof pool was falling apart. It looked like they were getting ready to replace it so once that’s complete I would give it a 5!
Stayed 2 nights in Aug 2025

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a one bedroom suite and it was so much room. We loved the patio and living area.
Stayed 3 nights in Oct 2025

10/10 Excellent

Erli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente location, friendly staff, cozy ambiance.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Excellent over all. Close to everything in Banff townsite (3-5 min walk). Very clean. Amazing views from our 4th floor suite. Only complaint would be that only one of the roof top hot tubs was working (it was being renovated?) and we weren’t notified when booking
Stayed 2 nights in Oct 2025

10/10 Excellent

amy

Stayed 2 nights in Oct 2025

6/10 Okay

Sara

Travelled with family
Liked: Staff & service
Location is conveniently located to the town center with plenty of shopping and eating options but our room was facing the street which meant noise at all hours. Air conditioner/heater was a box unit which turning on and off created more noise in the room. Plenty of free parking in the garage. Staff was friendly, Paccini restaurant onsite was good. Spa understaffed (per the spa) and couldn’t get two appointments together for our requested services (called three weeks in advance). Rooms are small and need significant updating. Overall, this really isn’t a resort but just another overpriced average hotel.
Stayed 6 nights in Sep 2025

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amenties.
Stayed 4 nights in Sep 2025

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. We had a great stay. Kind staff, very clean rooms, amazing views and fantastic location!
Stayed 3 nights in Oct 2025

10/10 Excellent

PILSUN, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Oct 2025

4/10 Poor

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I come to the Moose hotel, every year sometimes twice, specifically for their hot pools, dry sauna and views. It has been my favourite hotel. We arrived to find that the pool and sauna were closed and not only that but there is a huge barrier/wooden walls to conceal the repairs they’re doing that completely block any mountain views. We were so disappointed. To add, the room rates are usually between $300-$500 depending when you book they jacked the rates up to $800 minimum. Expedia was great at reconciling but I still paid $800 for a king size bed and basically zero amenities. Not worth it for anyone considering booking!! Beware
Stayed 1 night in Oct 2025

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed at the Moose hotel for a girls week away and we loved it! The rooms were spacious and clean. The mini fridge worked really well at keeping our snacks cold. We loved the in hotel spa and the hot tub and outside fire had beautiful Mountain views and was the perfect way to relax after a day hiking. The staff were also very friendly and helpful and we were grateful to be able to borrow bear spray from the hotel without charge (only charged if you end up needing to use it). Lastly, we loved how close it was to shopping and restaurants and there was easy transportation nearby for going to things like the Banff gondola. I would definitely stay here again!
Stayed 6 nights in Sep 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very pet friendly. Excellent location.
Stayed 2 nights in Sep 2025

8/10 Good

Yiqi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the experience is good, our room has balcony connecting to the street
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. Our experience at this hotel was top notch from the moment we walked in. The staff were attentive, welcoming and went above and beyond for my birthday. We had a suite on the 4th floor that made coffee on the balcony feel very magic and breath taking. The rooftop hot pool, fire and just the whole ambience is absolutely stunning. I would 100% recommend staying here and will book here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property, super clean rooms, fireplace, the rooftop hot tub with a mountain view - just a dream! We stayed at 4 different hotels during our recent trip to Alberta, and Moose Hotel was the best one. I would stay here again for sure.
Stayed 2 nights in Sep 2025

10/10 Excellent

Clifford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, immaculate rooms,friendly staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Joyce Dobson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect place to stay in Banff! Great location, really cool vibe. The hot pool was wonderful! We had a 2 bedroom suite that was great for us. Wonderful view. We enjoyed the restaurant and bar!!
Stayed 5 nights in Sep 2025

10/10 Excellent

Stacina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with walk ability to do many shops and restaurants. Love the free underground parking as well. The hot tub in the 4th floor has a great view!
Stayed 1 night in Sep 2025

10/10 Excellent

esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got there really early
Stayed 3 nights in Sep 2025

10/10 Excellent

Ashley

Stayed 3 nights in Sep 2025