Average stay, did not meet expectations. Issues were:House instructions were generic, not specific to the house (ie: TV, fireplace)Propane tank on grill was empty Hot tub was 99 degree and scummy, dirty Sauna did not get hotInstructions for entry code were wrong
We enjoyed our weekend! Beautiful view and well equipped home. The coffee pot was not working correctly. It was unable to brew a pot and the single serve side brewed a cup without heating the water.
This was by far the best VRBO we have ever stayed at!! This house is beautiful and so well stocked. There was nothing that the owners hadnât thought of. The house was clean and comfortable and very welcoming. And the views!!! Highly recommend and we will be back!!
Stunning views and an ideal house for our group. Exactly as advertised, which is always appreciated. We prepared every meal in the great kitchen. The weather was frightful, but the representatives who manage the property were exceedingly prompt and reassuring in communicating.
Unfortunately we did not have a good stay at 1st in Sugar. We arrived to find trash on the porch, trash in some of the indoor bins, a broken hot tub, a broken shower upstairs, and a note for a bottle of wine but no bottle of wine. We immediately texted the number to report these issues and didnât get a phone call until 24 hours later. The maintenance person said they fixed the hot tub but it never warmed up. The shower was not fixable. We are still waiting to hear back about how this can be made right. Donât stay here.
The house and location was absolutely beautiful we had a great time the only issue we had was the septic tank was full 3days into our 6 day stay and it was never punped the entire time and had issues with the toilets flushing and the septic leaking sewage down the yard.
The house is very clean and welcoming and perfect for a family getaway. We absolutely loved the location as it's very convenient to the grocery store, family friendly activities and the view is amazing. All of the bedrooms were spacious and very comfortable. We also really appreciated the well-stocked kitchen and the game room. Thank you for the wonderful family trip memories!
Beautiful setting and house was clean and comfortable. We cooked Thanksgiving dinner here and kitchen was well equipped. Not enough snow for Sugar Mt to open so didnât get to snowboard, but enjoyed the hot tub! Saw deer every morning coming down the mountain behind the house while eating breakfast. A great week!
The bottom floor was freezing. There was only one heater in the house until they came out to fix the entire unit when it went out on Saturday. Make sure you verify the heat on the bottom floor is fixed prior to staying here. Overall the property was great minus the bottom floor.
We had a wonderful time! A fantastic house, everything about it is really nice and beautiful views too! A great location as well. Would highly recommend for anyone.
We had a great time at 1st in Sugar. The property was great and well located. We sold our home in Eagles Nest a year ago so it was great getting back to Banner Elk. Sugar Mountain is so easy and centrally located its a great place for first timers to Banner Elk.