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Novotel Basel City

4.0 star property

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Interior
Interior
Restaurant
Restaurant
Executive Room, 1 Queen Bed | Free minibar items, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Air conditioning
  • Parking available
  • Gym
  • 24/7 front desk

Explore the area

View in a map
Grosspeterstrasse 12, Basel, BS, 4052
  • Place, Basel Zoo
    ‪17 min walk‬
  • Place, St. Jakobshalle
    ‪20 min walk‬
  • Place, Marktplatz
    ‪3 min drive‬
  • Airport, Basel (BSL-EuroAirport)
    ‪9 min drive‬

Room options

View all photos for Twin Room, 2 Single Beds (Next)

Twin Room, 2 Single Beds (Next) | Free minibar items, in-room safe, desk, laptop workspace

Twin Room, 2 Single Beds (Next)

8.0 out of 10
Very good
(2 reviews)
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room, 1 Queen Bed with Sofa bed

Free minibar items, in-room safe, desk, laptop workspace

Family Room, 1 Queen Bed with Sofa bed

9.2 out of 10
Wonderful
(35 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Free minibar items, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 34 sq m
  • Sleeps 4
  • 1 Queen Bed

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About this property

Novotel Basel City

Eco-certified hotel with fitness centre and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, 24-hour room service and conference space. Housekeeping is available on request.
Novotel Basel City offers 145 accommodations with minibars (stocked with some free items) and minibars. 42-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers and hairdryers.

This Basel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Novotel Basel City. During your stay, you're just a quick walk from Basel University. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, bicycles to rent and a playground
  • Steps from Basel University and 6 minutes on foot from Heiliggeistkirche
  • Pets welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2067 square feet (192 square metres) and includes conference space. A fitness centre, a library, and a terrace are also featured at the eco-certified Novotel Basel City. For a fee, parking is available.

This 4-star Basel hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10 AM.
Novotel Basel City has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (CHF 26 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: CHF 31 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym
  • Library
  • Playground
  • TV in common areas

Family friendly

  • Children's toys
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,067 square feet of conference space
  • 5 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 20 per pet, per night

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 31 per person
  • Self-parking fee: CHF 26 per night
  • Pet fee: CHF 20 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Novotel Basel City
Novotel Hotel Basel City
Novotel Basel City Hotel
Novotel Basel City Hotel
Novotel Basel City Basel
Novotel Basel City Hotel Basel

Reviews

Novotel Basel City Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 405 out of 699 reviews
Rating 8 - Good. 229 out of 699 reviews
Rating 6 - Okay. 49 out of 699 reviews
Rating 4 - Poor. 10 out of 699 reviews
Rating 2 - Terrible. 6 out of 699 reviews

Reviews

8/10 Good

Ange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable as expected for a 4 star Novotel. Great service also.
Stayed 1 night in Jun 2025

10/10 Excellent

Jose Ian, Seven Valleys

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located. Clean and very accessible to public transportation
Stayed 1 night in Jun 2025

10/10 Excellent

Hsiao-Yi, Plano

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spatial. Staff friendly and efficient. Great breakfast. The only complaint is when the bathroom light is turned on it lights up the whole room through the glass partition between the bedroom and bathroom, so when one goes to the toilet at night the other person sharing the room may wake up also if s/he is sensitive to light.
Stayed 5 nights in May 2025

10/10 Excellent

keith

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location was key for all 13 of our party to stay here ,Rooms was top notch ,staff was freindly and very helpful,breakfast was spot on .
Stayed 4 nights in May 2025

10/10 Excellent

STEPHEN

Stayed 2 nights in Apr 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
My room was vey noisy due to the busy roads around the hotel. Sound proofing was tertible
Stayed 2 nights in May 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient for the city and airport
Stayed 1 night in Apr 2025

6/10 Okay

Saurabh

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Far from restaurants and market. Sofa bed was not comfortable.
Stayed 1 night in Apr 2025

8/10 Good

Kirsty

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in. Room very quiet despite being next to lift. We booked a family room, room was small for a family of four, we were just staying one night before our flight so it was fine but would have been a struggle if staying longer.
Stayed 1 night in Apr 2025

8/10 Good

Arsalan

The ambiance and indoor was really great and friendly staff. Only thing which we suffered with was extremely hot indoors. We asked for air conditioning which was apparently not possible when the building heating is on. It was really hard for us to sleep as we were boiling hot. The kind staff helped us open window (which we could not by ourselves since the city bylaw does not allow people to open windows). but that did not help
Stayed 1 night in Mar 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Neerojan

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Terrible service, the room was hot like an oven with no temperature control. The bartender had full attitude. I ordered a drink and he said I have to say please.
Stayed 2 nights in Mar 2025

4/10 Poor

Catherine

Business traveller
Disliked: Cleanliness
I stayed one night at this hotel, and the next day, had bug bites all over, looked like bed bugs...be aware.
Stayed 1 night in Mar 2025

10/10 Excellent

Debra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was a fridge in the room.
Stayed 7 nights in Feb 2025

8/10 Good

Lisa, St. Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very close to the train station, which was convenient but The parts of the city that you would want to spend time in were about a15 minute walk away. There is excellent public transportation very conveniently located but we did not use it.
Stayed 3 nights in Dec 2024

10/10 Excellent

Neriman

Stayed 1 night in Dec 2024

8/10 Good

Stephen

Stayed 2 nights in Dec 2024

10/10 Excellent

Jonathan

Stayed 6 nights in Dec 2024

8/10 Good

Adeel

Travelled with family and small children
The bedsheets were not changed, room was not cleaned, informed twice and then they took action. Otherwise, food location.
Stayed 7 nights in Aug 2024

6/10 Okay

Archana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really close to the Basel SBB station which makes it super convenient. But the sofa bed provided in the room was extremely uncomfortable
Stayed 2 nights in Aug 2024

10/10 Excellent

AMARJEET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN, NEW PROPERTY WITH GOOD CUSTOMER SERVICE
Stayed 1 night in Sep 2024

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best novotel i stayed in.
Stayed 1 night in Aug 2024

10/10 Excellent

Lais

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and it’s location, staff was professional yet friendly, we’ll be coming back and already recommended to a lot of our friends!
Stayed 3 nights in May 2024

8/10 Good

Kyriakos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good.

Everything was good. Room ok,bathroom ok. Breakfast not with huge variety but tasty and fresh. Location very good near tram station just 5 stops to old city and 2 stops from train station. The only negative was the mattress and especially pillows which were very hard.
Stayed 3 nights in Aug 2024