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Grand Mercure Batam Centre

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Photo gallery for Grand Mercure Batam Centre

Outdoor pool, open 6:00 AM to 6:00 PM, pool loungers
Property video
A modern hotel with a prominent 'Grand Mercure' sign, featuring a multi-story structure with a glass facade and a rooftop terrace.
A gym with cardio machines, weightlifting equipment, and large windows offering a view of the outdoors.
A modern reception area with a long reception desk, two receptionists, and a seating area with a sofa and coffee table.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Jalan Raja H Fisabilillah Teluk Tering, Kecamatan Batam Kota, Batam, 29461
  • Place, Mega Mall
    ‪4 min drive‬
  • Place, Batam Centre
    ‪5 min drive‬
  • Place, Batam Center Shopping Area
    ‪5 min drive‬
  • Airport, Batam Batu Besar (BTH-Hang Nadim)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds, City View

A hotel room with a bed, a desk with a coffee maker, a TV, a window with a view, and a small table with a plant.

Deluxe Room, 2 Single Beds, City View

  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, City View

A hotel room with a bed, a TV, a coffee machine, a table, and a view of a cityscape.

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, City View

A hotel room with two beds, a desk, a chair, and a large window with a city view.

Superior Room, 2 Single Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Double Bed, City View

A modern hotel room with a large bed, a small round table, a chair, and a view of the city through large windows.

Deluxe Suite, 1 Double Bed, City View

  • City view
  • 64 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, City View

Executive Room, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, City View

A modern hotel room with a large bed, a desk, and a view of the city.

Superior Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Grand Mercure Batam Centre

Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Grand Mercure Batam Centre offers 230 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished. This Batam hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps.

Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Grand Mercure Batam Centre, you're just a quick walk from One Batam Mall. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy international cuisine while dining at Ambrosia All Day Dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to aromatherapy, reflexology or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Just a 2-minute drive from Museum Batam Raja Ali Haji and a few minutes from Batam Centre Ferry Terminal
  • Airport, ferry terminal and shopping centre shuttle service available for a fee
Grand Mercure Batam Centre offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

The luxury Grand Mercure Batam Centre also features a children's pool, a garden, and concierge services. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. Self parking is free. A complete renovation of Grand Mercure Batam Centre was completed in June 2025.

Smoking is allowed in designated areas at this 5-star Batam hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 11:00 AM.
Ambrosia All Day Dining – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Celeste Cafe & Lounge – This poolside restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Ambrosia All Day Dining
  • Celeste Cafe & Lounge

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • In-room cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • Computer station

Outdoors

  • Dock
  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hardwood flooring in room
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - June 2025

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Batam Centre

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 500000.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 250000 for adults and from IDR 125000 for children
  • Airport shuttle fee: IDR 195000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 500000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Grand Mercure Batam Centre offers transfers from the ferry terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions). The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
Property Registration Number 55110, 1295001451751

We should mention

  • Pool access available from 6:00 AM to 6:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Batam Centre Batam
Grand Mercure Batam Centre Hotel
Grand Mercure Batam Centre BATAM
Grand Mercure Batam Centre Hotel BATAM

Grand Mercure Batam Centre Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 35 out of 52 reviews
Rating 8 - Good. 11 out of 52 reviews
Rating 6 - Okay. 3 out of 52 reviews
Rating 4 - Poor. 2 out of 52 reviews
Rating 2 - Terrible. 1 out of 52 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Devi

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Yin Mei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel . Staff friendly . Good swimming pool . Good location . Only issue is that still has a lot of construction sites working around hotel
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and helpfull. Hotel very clean.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Nice new hotel with nice breakfast
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Mats

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Kind staff. Great breakfast. Swimmingpool a bit shallow but apart from that very nice.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Good location, beautiful rooms and great staff. We used the pool and Tapas Bar, both excellent. Staff booked us a very early taxi to the airport which arrived early and was also great.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited Grand Mercure in 2026, after the refurbishing. The landscaping works at the entrance is still being upgraded, and the entire hotel looks brand new. The team of staff were all efficient and warm, from the reception, concierge, to the Ambrosia Restaurant. They have a convenient shuttle to the mall, with a brand new van. The kueh lapis and grilled sausages at the breakfast buffet were delicious, and the chefs did the grilling on the spot. Will be keen to try the Sup Buntut next time around. Will definitely recommend travellers to visit this hotel, excellent experience in Batam.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Room and amenities was great. Breakfast spread was excellent. Water temperature was inconsistent.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Sherman

Liked: Cleanliness, staff & service, amenities
Clean place with great amenities. Friendly staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Samuel Choor Shen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't having breakfast.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Nur Mohammed

Liked: Cleanliness, amenities
Disliked: Staff & service
Breakfast is good. Clean. More friendly staff would be better. At least a smile from the reception would be nice w
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Zy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff is courteous
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Boon Cheong

Liked: Cleanliness, amenities, property conditions & facilities
Very well designed, customer orientated hotel.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Poey Yin

Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and clean. Still rather new as it was opened in May 2025. Very good spread at buffet breakfast. About 10min by Grab from batam centre ferry terminal
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was a pleasant one with friendly and helpful staffs. The room is clean and spacious. My family enjoy the stay.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Xinyi

Liked: Cleanliness, staff & service, property conditions & facilities
Really near the ferry terminal, farther from the rest of town (which means peace and quiet). Short ride into the popular areas and malls. Amazing amazing amazing staff, that was the best part about this hotel!
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Wan Ka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip in Batam

very comfortable hotel, staffs are friendly and helpful. However the gym close a bit early at 8pm.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing brand nee stayed here from Canada and up to par with the brand
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Khairunnisa

Liked: Cleanliness, amenities, property conditions & facilities
Brand new hotel in Batam. Staff were helpful and friendly. Rooms were clean. Would be better if the pools were heated.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Keow Eng

Liked: Cleanliness, amenities, property conditions & facilities
New property so everything was very clean and comfortable. Room is spacious and clean Not sure if we were on a smoking floor (11th) but upon opening the door for the first time, the room smelled of smoke. We had city view and at night, the noise from the roundabout could be heard. Room could be better soundproofed.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

BoonTeck

Liked: Cleanliness
A new hotel with many marketing lines saying good services but you feel nothing. Every corner is planning to overcharge you. We don’t feel welcome or any genuine warmth.
Stayed 3 nights in Dec 2025