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Grand Mercure Batam Centre

5.0 star property

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Photo gallery for Grand Mercure Batam Centre

Outdoor pool, open 6:00 AM to 6:00 PM, pool loungers
Property video
Bar (on property)
Deluxe Suite, 1 Double Bed, City View | In-room safe, desk, laptop workspace, blackout curtains
Breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Parking included
  • Room service

Explore the area

View in a map
Jalan Raja H Fisabilillah Teluk Tering, Kecamatan Batam Kota, Batam, 29461
  • Place, Mega Mall
    ‪18 min walk‬
  • Place, Batam Centre Ferry Terminal
    ‪18 min walk‬
  • Place, Batam Centre
    ‪18 min walk‬
  • Airport, Batam Batu Besar (BTH-Hang Nadim)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Single Beds, City View

  • 29 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed, City View

  • 29 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View

Superior Room, 2 Single Beds, City View | In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 2 Single Beds, City View

  • 29 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Suite, 1 Double Bed, City View

  • 64 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, City View

Executive Room, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 King Bed, City View

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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Exterior

Batam Marriott Hotel Harbour Bay

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, 108 reviews
The price is CHF 166
includes taxes & fees
11 Oct - 12 Oct
Batam Marriott Hotel Harbour Bay

About this property

Grand Mercure Batam Centre

Luxury hotel with full-service spa and fitness centre
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Grand Mercure Batam Centre offers 230 air-conditioned accommodations with a safe and complimentary bottles of water. This Batam hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps.

Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Grand Mercure Batam Centre, you're just a quick walk from One Batam Mall. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy international cuisine while dining at Ambrosia All Day Dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body scrubs, massages or reflexology at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Just a 2-minute drive from Batam Centre Ferry Terminal and a few minutes from Batam Centre
  • Airport, ferry terminal and shopping centre shuttle service available for a fee
Grand Mercure Batam Centre offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

The luxury Grand Mercure Batam Centre also features a children's pool, a garden, and concierge services. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. Self parking is free. A complete renovation of Grand Mercure Batam Centre was completed in June 2025.

Smoking is allowed in designated areas at this 5-star Batam hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 11:00 AM.
Ambrosia All Day Dining – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Celeste Cafe & Lounge – This poolside restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Ambrosia All Day Dining
  • Celeste Cafe & Lounge

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • In-room cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • Computer station

Outdoors

  • Dock
  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hardwood flooring in room
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - June 2025

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Batam Centre

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 500000.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 250000 for adults and from IDR 125000 for children
  • Airport shuttle fee: IDR 195000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 500000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Grand Mercure Batam Centre offers transfers from the ferry terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions). The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Batam Centre Batam
Grand Mercure Batam Centre Hotel
Grand Mercure Batam Centre BATAM
Grand Mercure Batam Centre Hotel BATAM

Grand Mercure Batam Centre Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 19 reviews
Rating 8 - Good. 4 out of 19 reviews
Rating 6 - Okay. 0 out of 19 reviews
Rating 4 - Poor. 1 out of 19 reviews
Rating 2 - Terrible. 1 out of 19 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Khairunnisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brand new hotel in Batam. Staff were helpful and friendly. Rooms were clean. Would be better if the pools were heated.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was a pleasant one with friendly and helpful staffs. The room is clean and spacious. My family enjoy the stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Meeting expectations

I generally prefer to stay at international chain hotels when I travel, as they offer a consistent standard of service and quality no matter where I am—and this hotel certainly lived up to those expectations. From the moment I stepped into the lobby, I was impressed by the stunning and thoughtfully designed interior. The décor is modern, tasteful, and exudes a sense of quiet luxury. The hotel is relatively new, and everything from the furnishings to the amenities feels fresh and well-maintained. My room was cosy and comfortable, with a great bed that ensured a restful night’s sleep. I appreciated the little touches—soft linens, ambient lighting, and a well-appointed bathroom. What truly made the stay outstanding, though, was the service. The staff here are genuinely warm, polite, and attentive. From the front desk to the restaurant team, everyone made me feel welcome and well taken care of. They were always ready to assist with a smile, which added a very personal touch to my stay. Breakfast was another highlight. The spread was extensive, with both local and international options, freshly prepared and beautifully presented. There was something for everyone—from hearty hot dishes to lighter, healthy choices. Overall, this hotel ticked all the right boxes for me. Excellent service, beautiful interiors, a comfortable room, and a generous breakfast—it’s everything I look for in a stay. I wouldn’t hesitate to return.
Stayed 2 nights in Jun 2025

10/10 Excellent

Boon Cheong

Liked: Cleanliness, amenities, property conditions & facilities
Very well designed, customer orientated hotel.
Stayed 1 night in Jun 2025

8/10 Good

Priscilla

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect except that the swimming pool is a bit small so it look crowded. On the 1st night at around 11plus there was a power failure in our hotel room for multiple time, after waiting for abt 20 min, my husband & I wanted to go down to the lobby to check cos I tried to called the reception 2 to 3 times but no response. The lift is not working as the whole floor have no power at all not even the staff lift & the stair case door was only accessable on one side so not sure if we can exit on the lobby level or can we go back to our hotel room if we cannot exit, just when my husband have to go down the stairs the power came back. I immediately called the reception. The staff just comment that there was power unstable but the power tripped still continue. Then after a while only our room power is still down. My husband decide to go down to the reception to inform cos we are going to sleep but could not due to the power failuer incident. Finally the power was back & the hotel send their engineer to the room to verify but the power was fine by then.Both my husband & I could not went back to sleep after the incident. The buffet breakfast taste was nice & there are a wide variety of food. We really like everything of the hotel & understand it's still new, so there are still room for improvement. We will still come back to stay again. Thank you.
Stayed 2 nights in Jun 2025

10/10 Excellent

Moe

Stayed 3 nights in May 2025

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing brand nee stayed here from Canada and up to par with the brand
Stayed 1 night in May 2025

10/10 Excellent

Saaria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 day young hotel.. brand new. Got it at promo price for a deluxe twin room. Will definitely come back for my next visit to Batam. Only thing didn't get to experience the massage and spa as they were short handed. Otherwise, everything is perfectly fine.
Stayed 1 night in May 2025

10/10 Excellent

JIHWAN

Stayed 1 night in Jun 2025