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Aparthotel

Panbil Residence Serviced Apartment

3.5 star property

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Photo gallery for Panbil Residence Serviced Apartment

Outdoor pool, pool loungers
Exterior
Garden view
Penthouse Exclusive Package | Living area | 55-inch LED TV with cable channels, TV
Penthouse Exclusive Package | Premium bedding, in-room safe, blackout curtains, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Jalan Ahmad Yani, Panbil Estate, Muka Kuning, Sei Beduk, Batam, Batam Island, 29433
  • Place, Eska Wellness Spa
    ‪1 min walk‬
  • Place, Panbil Nature Reserve
    ‪19 min walk‬
  • Place, Kepri Mall
    ‪5 min drive‬
  • Airport, Batam Batu Besar (BTH-Hang Nadim)
    ‪25 min drive‬

Room options

View all photos for Deluxe Forest View

Premium bedding, in-room safe, blackout curtains, free WiFi

Deluxe Forest View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Room

Premium bedding, in-room safe, blackout curtains, free WiFi

Executive Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for 2 Bedroom Junior Suite

Premium bedding, in-room safe, blackout curtains, free WiFi

2 Bedroom Junior Suite

  • Sleeps 3
  • Free Wi-Fi

View all photos for Deluxe Double Room, Forest View

Premium bedding, in-room safe, blackout curtains, free WiFi

Deluxe Double Room, Forest View

  • Garden view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room

Premium bedding, in-room safe, blackout curtains, free WiFi

Executive Room

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite, 2 Bedrooms

Premium bedding, in-room safe, blackout curtains, free WiFi

Junior Suite, 2 Bedrooms

  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms | Garden view

Executive Suite, 2 Bedrooms

  • Hill view
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | Premium bedding, in-room safe, blackout curtains, free WiFi

Family Suite, 3 Bedrooms

  • Garden view
  • 96 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room, Garden View

Premium bedding, in-room safe, blackout curtains, free WiFi

Deluxe Double or Twin Room, Garden View

  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Penthouse Exclusive Package

Penthouse Exclusive Package | Living area | 55-inch LED TV with cable channels, TV

Penthouse Exclusive Package

  • Lake view
  • 200 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds
  • Free Wi-Fi

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About this property

Panbil Residence Serviced Apartment

A full-service spa, an outdoor pool and a restaurant are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. Each apartment features a kitchenette with a fridge and a stovetop, plus free WiFi and an LED TV with cable channels. Guests can appreciate conveniences, such as a sitting area and an electric kettle, and other amenities include a balcony and premium bedding.
Panbil Residence Serviced Apartment offers 334 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. 55-inch LED televisions come with cable channels. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges and stovetops. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

This Batam aparthotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include body scrubs, body treatments and manicures and pedicures.
During your stay at Panbil Residence Serviced Apartment, you're just a quick walk from Eska Wellness Spa. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa. Built in 2017, this comfortable aparthotel has 334 apartments over 16 floors. Each apartment offers free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a balcony or patio and a living room
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Treat yourself to manicures and pedicures, body treatments or massages at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • 8 minutes by car from Batam Center Shopping Area and 8 minutes from Batam Centre Ferry Terminal
  • Airport shuttle service available for a fee
Panbil Residence Serviced Apartment offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness centre, and spa services are also featured at Panbil Residence Serviced Apartment. An airport shuttle (available on request) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Batam aparthotel.

Panbil Residence Serviced Apartment has a restaurant on site.

Property amenities

Pool/Spa

  • Body scrubs
  • Full-service spa
  • Manicures/pedicures
  • Massage
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 11 AM to 7 PM at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchenette

  • Electric kettle
  • Hob
  • Refrigerator

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Bedrooms

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • 55-inch LED TV with cable channels
  • TV in common areas

Outdoor areas

  • Balcony/patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free local calls
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk

Things to do

  • Children's pool
  • Free bicycle rentals
  • Gym
  • Ropes course
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 16 floors
  • 334 units
  • Built in 2017
  • Free bicycle rentals
  • Garden

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Panbil Residence Serviced Apartment

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 150000.00 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Panbil Residence Serviced Apartment offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Panbil Residence Apartment
Panbil Residence Batam
Panbil Residence
Panbil Serviced Batam
Panbil Residence Apartment Batam
Panbil Residence Serviced Apartment Batam
Panbil Residence Serviced Apartment Aparthotel
Panbil Residence Serviced Apartment Aparthotel Batam

Panbil Residence Serviced Apartment Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 57 out of 128 reviews
Rating 8 - Good. 48 out of 128 reviews
Rating 6 - Okay. 18 out of 128 reviews
Rating 4 - Poor. 5 out of 128 reviews
Rating 2 - Terrible. 0 out of 128 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Chin Chin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Always my trusted home away from home when I'm in Batam. Good service and generally well maintained.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Moleya

Liked: Cleanliness, room comfort, communication

Awesome Stay

Superb stay - family love it so much. Will return for next trip.
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Morten

Liked: Cleanliness, room comfort, communication

Nice stay

A nice stay. Clean, friendly, and comfortable.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

RUPHERT

Liked: Cleanliness, property conditions & facilities, communication
Room is good Amenities So So Breakfast limited and not so good
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ariffin

Liked: Cleanliness, room comfort, communication
Excellent rooms though wish there was a chair with the couch as well for my room
Stayed 1 night in Oct 2025
Verified

8/10 Good

SIVA UTHIRASWAN

Liked: Cleanliness, room comfort, communication

Panbill holiday stay

A great place to stay with family. Very comfortable. Night Close eyes then open already mg.very nice. Buffet breakfast not many varieties.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice staff
Stayed 6 nights in Jul 2023
Verified

8/10 Good

Hong Wei

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice apartment
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Panbill Apartment Batam

Good stay. Room very clean. Breakfast have all kind of food. Everything excellent.
Stayed 1 night in Apr 2018
Verified

10/10 Excellent

Jimmy

Liked: Cleanliness, property conditions & facilities
The serviced apartment is surprisingly clean and nice. Very comfortable for the family. One minor comment is the guests from serviced apartment cannot ask for towel when visiting the pool at the hotel.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Rupert

Liked: Cleanliness, room comfort, communication

Panbil Residence Serviced Apartment Batam,

used as base before joining vessel
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Ghim Lee

Liked: Cleanliness, property conditions & facilities, communication
It has provided queen size bed in 2 bedroom as per our request for my family of four. Only improvement needed is to provide pots and pans, knife and cutting board. Having a kitchen but no proper kitchen tools serves no purpose.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort, communication

Wonderful return 😍

Visited again in 2024 with my wife after a positive solo experience in 2018. Was worried about the recent negative reviews, but everything was as positive as I remember! Rooms were clean, the pool deck is beautiful, and the hotel staff were all very helpful and approachable! There is also a nice lemongrass theme to the smell of the whole place that I really love! Was also pleasantly surprised to see the addition of Lia bakery, which had really awesome pastries! Only downside is I seem to remember there were more options for lunch within the hotel 6 years ago, but I guess now there's gojek food and grab food to order delivery from, so not a big deal! My wife and I really enjoyed our stay, and would love to come back!
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Josie

Liked: Cleanliness, amenities, property conditions & facilities, communication
The reception staff were exceptionally impressive with their friendly attitude and their motto “service with a smile “. They were polite answering my questions and even offered places of interest. Even the shuttle transportation driver Bagas was also very friendly and polite. Seems like the staff there were happy and this in return makes the whole environment a pleasant place to stay. The room ( a 3 bedroom apartment) were big and clean. The beds were firm without giving guests backache sleeping in it. Not all accommodation that we have stayed have such comfortable beds. Breakfast was good. Definitely if we go to Batam, we will choose to stay in Panbil service apartment again.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Agnes

Disliked: Communication
Property is old/dated. Check-in meant to be at 2pm but family room still not ready at 3.40pm. We were told to wait for another 15mins when we tried to check in. Reception tried to make good by offering us a late checkout the next day but we declined as we have a ferry to take to return home. They also tried to offer a discount for our next stay which we declined as we were not sure if we will be returning. In the end, they make good by offering a free transfer to the ferry terminal and they sent some fries and water melon juice which we did not consume as were were out the whole evening. Birthday stay was ruined due to the unpleasant check-in experience.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

eunhee

Liked: Cleanliness, room comfort, communication
So clean, nice green view, good location between two malls and wonderful breakfast! Only its a shame that there are no some fry pans and pots to cook.
Stayed 1 night in Apr 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t really fancy too much in this hotel. Breakfast a lot of food didn’t replenish shortly after all were taken off. Distance a bit far from shopping location. Necessities not fully provided. Short of hand towel. My frd’s room short of safebox, bowls, wardrobe light not working. Hotel can consider to provide comb, body lotion if possible.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Ravindran

Liked: Cleanliness, room comfort
This my first time coming to this hotel . The hotel is good but need to go out to take taxi and no near by coffeeshop or min Mart . Second thing quite disappointed about when I checked in my room no wifi . I inform the reception they say somebody is coming but we waited 1 hour nobody turn up and waste my time . Then we went go and come back almost 7pm there is wifi . Lastly breakfast. Just image we only eat bread and cold drink . No coffee at all even the waiter did not top up and most the food totally empty . Sorry to said this hope I don't come to this hotel again Thank u
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Seri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I dislike about my stay. Enjoyed every bit of it
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Food was really good. How can I forget that Margerita, loal orange juice and mouth watering italian pizza. Lake view and the town view was superb. Overall okay for the paid amount except cleanliness. First sight sink in the bathroom was filled with water and comods were not cleaned. Had to ask for two times to get it cleaned
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, spacious and clean. Even tho the wardrobes broken. But overall tumbs up
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall an excellent experience.
Stayed 4 nights in Nov 2019
Verified

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view and value for money property Will stay here again for next trip
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Wai

Liked: Staff & service
The room were dirty , the bed is ok . Overall Housekeeping need to improve
Stayed 1 night in Nov 2019
Verified

8/10 Good

GK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. The air con position was put of place. Cant feel that much when on bed.
Stayed 1 night in Nov 2019