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The Centro Hotel & Residence by Orchardz

Property class: 3.5

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Photo gallery for The Centro Hotel & Residence by Orchardz

A beach with palm trees and a sunset.
A modern hotel room with a large bed, a wardrobe, and a bathroom.
A modern kitchen with a built-in induction cooktop, a coffee maker, and a dish drying rack.
A hotel reception area with a red desk, a clock, and a seating area with tables and chairs.
A hotel entrance with a sign listing amenities like a meeting room, BBQ restaurant, and swimming pool.

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Room service

Explore the area

View in a map
Jl. Central Raya No. 08, Batam, Batam Island, 29463
  • Place, Kepri Mall
    ‪5 min walk‬
  • Place, Panbil Nature Reserve
    ‪6 min drive‬
  • Place, Nagoya Hill Mall
    ‪11 min drive‬
  • Airport, Batam Batu Besar (BTH-Hang Nadim)
    ‪22 min drive‬

Room options

View all photos for Superior Room

A modern hotel room with a large bed, a wardrobe, and a bathroom.

Superior Room

  • Hill view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a neatly made bed, two bedside lamps, and a heart-shaped towel arrangement on the bed.

Deluxe Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Balcony

A hotel room with a large bed, a red and white bedspread, a small kitchen area with a refrigerator, and a red accent wall.

Deluxe Balcony

  • Hill view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

The Centro Hotel & Residence by Orchardz

Along with a microwave in a common area, this hotel has a business centre and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
The Centro Hotel & Residence by Orchardz offers 51 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Accommodation at this 3.5-star hotel has kitchenettes with fridges, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

During your stay at The Centro Hotel & Residence by Orchardz, you're just a quick walk from Kepri Mall. Features include free WiFi in public areas and free self-parking, plus a business centre.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 6 minutes by car from Batam Centre Ferry Terminal and 8 minutes from Nagoya Hill Mall
  • Airport, shopping centre and ferry terminal shuttle service available for a fee
Public spaces have free WiFi. Business amenities include a business centre and a meeting room. An airport shuttle during limited hours and a ferry terminal shuttle are available for a fee. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Centro Hotel & Residence by Orchardz. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Batam hotel.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; reservations required
  • Return airport shuttle (surcharge) during limited hours
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Things to do

  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Kitchenette
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Centro Hotel & Residence by Orchardz

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 300000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 100000.00 per vehicle (one way)
  • Rollaway bed fee: IDR 300000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The Centro Hotel & Residence by Orchardz offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Centro Hotel Orchardz Batam
Centro Hotel Orchardz
Centro Orchardz Batam
Centro Orchardz
The Centro & By Orchardz Batam
The Centro Hotel & Residence by Orchardz Hotel
The Centro Hotel & Residence by Orchardz Batam
The Centro Hotel & Residence by Orchardz Hotel Batam

The Centro Hotel & Residence by Orchardz Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 41 reviews
Rating 8 - Good. 18 out of 41 reviews
Rating 6 - Okay. 10 out of 41 reviews
Rating 4 - Poor. 10 out of 41 reviews
Rating 2 - Terrible. 1 out of 41 reviews

6.4/10

Cleanliness

7.4/10

Staff & service

4.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

CLEMENT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

THE FIRST and THE LAST staying in this so call h

Very disappointing stay, one of the worst experiences. Taxi driver could not know the location and made several rounds before getting to the right place. So call a residence but no cooking utensils at all except one stained pan and one stainless pan but nothing else for cooking. Advertised that there is a swimming pool and in fact NO POOL. We had to ask for toilet roll and waited for TWO days. The bathroom floor was full of water. Really disappointed hotel experiences.
Stayed 3 nights in May 2023
Verified review

8/10 Good

Mas'elah

Liked: Cleanliness, room comfort

Quiet surrounding, not for the picky.

The room that I got was on the 3rd floor (highest), no lifts, the fridge was not working, aircon was noisy, the floor was dusty but slippers provided so ok and the swimming pool and gym are not within premises but a very short walk across the street. Breakfast was a let down as I assumed occupancy was very low. Nothing much to explore in the area except for nearby Kepri Mall. Very quiet area for people who wants peace for a change. Maybe can request for a better room. They have commendable guest relation service though.
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Verified traveller

Nightmare from the first moment

Very dissappointing the moment want to open the door. Card reader faulty and room key could not open the doors have to wait outside the room for almost half hour before finally open the door. But one leave the room and come back again still having problem with the mechanical key and could not be solve till check out thw next day Room does not supplied with cloth hanger and even the soap!! Tv channel having limited programme with less than 20 channel can be watched
Stayed 1 night in Nov 2019
Verified review

4/10 Poor

Moonpie

Disliked: Cleanliness, amenities, property conditions & facilities
It is near kepri mall. The only plus point. Other than that.. nothing much
Stayed 1 night in Oct 2019
Verified review

4/10 Poor

Nordin

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad Hotel

Not a good hotel. The breakfast was not a good spread at all. Location is far from city. Bedlinens washed but with sperm and brown stains.
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

Russell

Liked: Staff & service

Good for Golf at Sukajadi

Good as it's local (walkable) to the golf course and massage
Stayed 2 nights in Apr 2019
Verified review

6/10 Okay

Dalbara

Disliked: Property conditions & facilities
Nothing Great no Amenities and so much to work. Need immediate transport to move around.
Stayed 2 nights in Feb 2019
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
There is lizard at the hotel; No water heater in both room until I voiced out my concern since I my child is with me then change me to an apartment, floor not mopped very dirty. Chocked at the master room floor toilet. Hotel are super quite. Not recommended for next visit.
Stayed 1 night in Feb 2019
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Swimming pool is far away n hv to cross the road. It is shar
Stayed 3 nights in Dec 2018
Verified review

8/10 Good

Verified traveller

Clean room with amenities for light cooking and location near to a shopping mall.
Stayed 1 night in Aug 2018
Verified review

6/10 Okay

Haryati

Is ok.
Stayed 1 night in Oct 2018
Verified review

8/10 Good

Russell

Liked: Room comfort

Its a $25 room.

Basic local Indonesian hotel. A little bit shabby in that it needs a coat of paint and new towels - they were wafer thin. On the plus side the rooms are enormous and unusually it has a shower and a bath. Its exactly what you pay for.
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem in batam

All staff encountered very friendly. Room way bigger than expected. Free shuttle useful. Good value. Local street food is nice aswell. Will return for sure.
Stayed 1 night in Feb 2018
Verified review

6/10 Okay

Ravindran

Liked: Cleanliness, staff & service
So far good but only when I check in waited an hour ,
Stayed 1 night in Dec 2017
Verified review

8/10 Good

Nicklaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What I paid for, helpful and friendly staff

Got exactly what I paid for & the staff were helpful & friendly. The area is a little inaccessible but hey it’s batam. It’s not that big. 10 to 15 minute ride away from most shopping Malls and golden city.
Stayed 3 nights in Dec 2017
Verified review

8/10 Good

teoh beng hooi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swiming pool and gym separate to hotel must walk

No lift walk by step .got kitchen can cooking.breakfast soso.swim pool must walk across the road gym inside got sauna.
Stayed 1 night in Nov 2017
Verified review

8/10 Good

Kanzo76

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Attentive and very friendly staff. Nice and quiet place to relax and chill.
Stayed 1 night in Nov 2017
Verified review

4/10 Poor

Tsing

Disliked: Staff & service, property conditions & facilities, room comfort
It take 1.5hrs to ferry terminal, nobody able to help and understand my Indian worker requirement. I requested for a nearby hotel to ferry terminal because my staffs Is first time travel to Indonesia.
Stayed 3 nights in Oct 2017
Verified review

2/10 Terrible

matt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disaster

On checkin the room was damp and musty, the fridge did not work and the bedding was stained. Ordered room service and the food was awful. Would not give us more that 1 fresh towel the following day for a shower before checkout. I have stayed here on previous occasions but never again. I did message the hotel manager but did not even bother to return my message.
Verified review

4/10 Poor

Monica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible having to climb the steep stairs. Will not go again.
Verified review

8/10 Good

Tamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Service

During Chinese New Year Holidays we booked 3 rooms for 6 adults and upon arriving we have had 3 more added in our team making the total strength to 9 and we requested for additional beds in each room and we were ready to pay. Hotel staff was kind enough to give us a duplex villa type room and charged only for the breakfast for the additional 3 persons and gave us a surprise. Also, the check-in was allowed on our early arrival. When we asked for a bigger vehicle to help all the 9 of us to commute easily we were informed that the vehicle is already booked by other customers and they went a level up by trying to reach some travel companies to hire us a vehicle but to our bad luck there was no availability. The location was slightly away from city center but just 15-20 mins ride from the hotel. There is a mall near by the hotel which is easily in walking distance. Only drawback is the swimming pool as it was not inside the hotel and we need to cross the road to pool which is open to public also.
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

comfort stay

overall is good nice and quiet..but the pool is quite far abit..need to cross the road although the road is not busy.staffs are friendly & helpful..room are good nice and cooling..would recommend friends to stay at the hotel..I and family had a great time stay there..
Verified review

4/10 Poor

INLYA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kamarnya sepertinya sudah lama, kami pesan 4 kamar, sprei, sarung semua bau dan kuning, kami harus malam2 minta diganti. room servicenya sepertinya cuma 1 orang saja, karena pergantian sprei, sarung 4 kamar dikerja oleh 1 orang, yang menyebabkan kami harus menunggu, apalagi kami ada bawa anak di bawah 2 tahun. Di ukuran kamar dengan kasur besar, dan ditinggal oleh 2 orang, kami hanya diberikan 1 pasang sendal hotel, itu terjadi di 4 kamar. Sebelum kami check in, kami minta 4 kamar diatur agar bertetangga. tapi hasil nihil. Sampai kejadian inap sampai besoknya, bapa saya penderita stroke, dan ibu saya sedang keluar. bapa sendiri di kamar, hal seperti ini sangat bahaya sekali, andaikan kami diberikan kamar bertetangga, maka kami bisa menjaga bapa kami.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great price.
Verified review

8/10 Good

Fattimah

Liked: Cleanliness, staff & service

Close to Kepri Mall and Family Karaoke

Free pick-up from the ferry terminal. There is also shuttle service at 10am to Nagoya Hill. There was a lot of mosquitoes in our room. The room service came and sprayed repellent immediately - prompt service.