2/10 Terrible
Emily
9 Jul 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly, I’ve stayed here in the past and had a great experience, that’s why I chose to stay here this time. When I checked in everything seemed great. Got to the room, going over the room, the shower head was filthy, the GM came and scrubbed it, I mentioned there was mold above the entrance of shower, she said it was just stains, mentioned sink had black film in it, she cleaned that also. Spent the night, woke up the next morning, congested, got in shower, the smell from the water made me nauseous, then I noticed all the mold everywhere, took photos sent to my husband, it was black mold, took videos and photos of room, called office, she said she was going to refund for the inconvenience and that she was so sorry, seemed very sincere, I was extremely upset, as I’ve been sick from BM before, got home and get and email saying she came and cleaned and I was fine with the job she did and I waited til my stay was over to complain and that she was only partially refunding me now. Very disappointed and I feel that she only
Emily
Stayed 1 night in Jul 2025
