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Mercure Hotel MOA Berlin

4.0 star property

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Photo gallery for Mercure Hotel MOA Berlin

Reception
Exterior
Bar (on property)
Lounge
Ballroom

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Gym
  • Room service

Explore the area

View in a map
Stephanstrasse 41, Berlin, BE, 10559
  • Place, Reichstag Building
    ‪5 min drive‬
  • Place, Brandenburg Gate
    ‪5 min drive‬
  • Place, Zoo Berlin
    ‪7 min drive‬
  • Airport, Berlin (BER-Brandenburg)
    ‪34 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 Queen Bed

9.0 out of 10
Wonderful
(56 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(11 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed (with extra bed)

Superior Room, 1 Queen Bed with Sofa bed (with extra bed) | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 Queen Bed with Sofa bed (with extra bed)

8.6 out of 10
Excellent
(18 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Queen Bed with Sofa bed

Standard Suite, 1 Queen Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Standard Suite, 1 Queen Bed with Sofa bed

9.8 out of 10
Exceptional
(7 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Large Single Bed

Standard Room, 1 Large Single Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Large Single Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed

Superior Suite, 1 Queen Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Superior Suite, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Mercure Hotel MOA Berlin

Family-friendly hotel connected to a shopping centre in Berlin with a restaurant
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business centre and a conference centre are on-site. Housekeeping is available on request.
Mercure Hotel MOA Berlin offers 336 accommodations with laptop-compatible safes and free newspapers. Each accommodation is individually furnished and decorated. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Fridges, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mercure Hotel MOA Berlin. During your stay, you'll be connected to a shopping centre and within walking distance of Grips-Theater. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, bicycles to rent and hiking/biking trails
  • Guests have great things to say about the overall condition of the property and the clean guestrooms
  • 5 minutes by car from Grips-Theater and 6 minutes from Victory Column
  • Cats and dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 40 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 80730 square feet (7500 square metres) and includes a conference centre. A fitness centre, a vending machine, and multilingual staff are also featured at the family-friendly Mercure Hotel MOA Berlin. Parking is available for a fee.

This 4-star Berlin hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
MOA.EAT – This restaurant serves breakfast, lunch and dinner.
MOA BAR – This bar only serves light fare. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (EUR 20 per day; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 23 for adults and EUR 11 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • MOA BAR
  • MOA.EAT

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hiking/biking trails
  • Shopping centre

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Grocery/convenience store
  • In-room cot
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 40 meeting rooms
  • Computer station
  • Conference centre (80,730 square foot of space)
  • Coworking space

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property’s parking facility is located at Birkenstraße 21, 10559 Berlin.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 24 December to 26 December:
  • Dining venue
The following facilities are closed for New Year's Eve:
  • Dining venue

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 3 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 for adults and from EUR 11 for children
  • Covered self-parking fee: EUR 20 per day (in/out privileges)
  • Pet fee: EUR 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Best Western Berlin Moa
Best Western Hotel Moa Berlin
Best Western Moa Berlin
Best Western Premier Berlin
Mercure Hotel MOA Berlin Hotel
Mercure Hotel MOA Berlin Berlin
Best Western Premier Moa Hotel
Hotel Moa Berlin
Moa Berlin
Moa Hotel Berlin
Mercure Hotel MOA Berlin Hotel Berlin
Mercure Hotel MOA Berlin
Mercure Hotel MOA
Mercure MOA Berlin
Mercure MOA

Mercure Hotel MOA Berlin Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 584 out of 1010 reviews
Rating 8 - Good. 315 out of 1010 reviews
Rating 6 - Okay. 76 out of 1010 reviews
Rating 4 - Poor. 20 out of 1010 reviews
Rating 2 - Terrible. 15 out of 1010 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jianwei

Its location is far from city center. Transportation can be difficult for some tourists.
Stayed 4 nights in Jun 2025

6/10 Okay

Nick

Liked: Cleanliness, property conditions & facilities
Hotel was fine, nice friendly staff, clean as it should be. Glad I added the breakfast on top of my reservation, amazing selection to choose from and set me up perfectly for the day exploring the city. It's got some lovely restaurants nearby, each one doing something different. I wouldn't say it's the best hotel as a base camp if you're the exploring type, I used an E-scooter as my means of transportation as it offered you the ability to get to the city centre more directly, whereas public transportation requires you to get on and off at various places which can be quite a pain if German isn't your native language.
Stayed 3 nights in Jun 2025

8/10 Good

Morag

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in, quiet hotel, big room and fantastic breakfast
Stayed 4 nights in Jun 2025

8/10 Good

Martyn

Liked: Cleanliness
Stayed 3 nights in Jun 2025

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities
I had a very poor experience with check in. I will not elaborate but it took 1 hour, after my arrival at 11pm. The following morning I went to Reception and the member of staff had not recorded the incidents. I made a verbal complaint but no one ever got back to me in the remaining 4 days I was there.
Stayed 4 nights in Jun 2025

6/10 Okay

Christine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Difficult to find front of the hotel, it looked like a side entrance for staff. Difficult to access the lobby. Had to take elevator to 2nd floor, no one to help carry suitcases up to lobby or our rooms. Area was questionable, not very clean.Room was clean, although air conditioning really did not cool the room Opened windows for cooler air. No comfortable lobby to hang out in at night. Area where there were booths to sit, which was located near the bar, we were told we had to buy something or leave. I would not recommend this hotel.
Stayed 2 nights in Jun 2025

8/10 Good

Robert

Big rooms, c0nf9rtabkr and clean but woth a surprising
Stayed 2 nights in Jun 2025

10/10 Excellent

jemima lucie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is huge, managed to get lost trying to find our room. The room was huge and really great, staff were lovely the car was good the restaurant food was a bit pricey but some nice places outside the hotel to eat. Very handy having a supermarket below. Comfy beds and good shower, everything you could think of provided in the room.
Stayed 3 nights in Jun 2025

10/10 Excellent

Thimy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at Mercure MOA Berlin and really enjoyed it. The hotel was very clean and right next to a grocery store, which was super handy. There are great restaurants nearby, including a nice fish & steak place and a Vietnamese spot. It’s a bit far from the main attractions, but easy to reach by public transport. Overall, a comfortable and convenient stay!
Stayed 3 nights in Jun 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms and great Location.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kenan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The suite was very spacious and nice. I need to.
Stayed 6 nights in Jun 2025

10/10 Excellent

Michael Philip

Travelled with partner
Liked: Cleanliness, amenities
Fantastic hotel. Room was great and had everything we needed for our short stay. Only a two minute walk to the nearest underground stop. We only ate breakfast but it was fabulous and so much choice. Right about a supermarket which was really handy on the Saturday
Stayed 3 nights in Jun 2025

8/10 Good

Prakash

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening menus are very limited at restaurant - for vegetarians and non vegetarians. Shame, as the restaurant has lots of potential
Stayed 4 nights in May 2025

8/10 Good

Olympia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

10/10 Excellent

Nigel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was excellent and staff were very friendly and helpful.
Stayed 3 nights in May 2025

10/10 Excellent

Alistair Christie, Elgin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, very comfortable accommodation, wonderful breakfast offering
Stayed 4 nights in May 2025

10/10 Excellent

Emma

Stayed 3 nights in May 2025

10/10 Excellent

Rubén

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2025

10/10 Excellent

James

Stayed 3 nights in May 2025

10/10 Excellent

Zugang

Liked: Cleanliness, staff & service, property conditions & facilities
Excellency hotel, nice neighborhood and close to metro station.
Stayed 3 nights in May 2025

10/10 Excellent

Ronn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, friendly check in staff. Good breakfast choice, but evening meals very limited. Good restaurants nearby hotel.
Stayed 3 nights in May 2025

6/10 Okay

aaron

Stayed 2 nights in May 2025

10/10 Excellent

Rosalinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Near train stations, very walkable and great breakfast buffet.
Stayed 4 nights in May 2025

6/10 Okay

Hannah

Travelled with group
Liked: Cleanliness, staff & service
Staff were very lovely but room allocation isn't based by when you book, instead by when you check in. As a result we ended up with a room without a window as we had a late flight. We could have asked to change the next day and see if it was possible, but not until after 12 when we'd have been out. So we accepted it. Room was big but it was stuffy and air con wasn't great. No natural light so it was hard to get up in the morning and feel alert and we had no idea what the weather was doing. Water wasn't topped up on the other days we stayed either. It was more far out than we realised but the train is close so want too bad. Had to request another pillow as they were very thin and you only had the one. It's was okay, but more average. Not bad, but stayed in much better places for the same value.
Stayed 3 nights in May 2025

10/10 Excellent

Xiao-Xiong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay.
Stayed 2 nights in May 2025