I wish I had better things to say about our stay here. Unfortunately, this was one of my most disappointing rental experiences to date. We checked in on a late Friday evening, and while the check-in process was easy, we were shocked to find the property in such substandard condition. Some of the issies we found were:
- couches in the main floor were covered in pet & human hair and stains
- the curtain liners in every bathroom were coated in at least 6" of mold & mildew
- carpets were obviously stained and filthy, as our shoes began to stick to the hardwood floor on the main level after walking on carpets
- toilet seats had residue on it that we wiped clean, despite it being wrapped in a sticker that claimed it had been sanitized
- comforter to the primary bedroom was covered in stains from fluid
The unsanitary conditions made us uncomfortable in the house and caused us to question the cleanliness of the linens and towels provided for our use.
We emailed management the next day, at the first chance, to express concerns & come to a resolution. They responded in a timely fashion, but didn't address our concerns. They assured us the property had been cleaned, despite us providing photo evidence to the contrary, offering to send a cleaning service on Monday, which was our checkout day. After my last email, we never heard back from them again. We spent time & money on our vacation to clean the property after paying a substantial cleaning fee upon booking.
Disappointing stay.