We spent our whole vacation trying to settle an issue of a bug infestation. No resolutions met offered a refund after 6 days of calling to fix the issue that was less than the fees they charge to take care of the unsolved problem. We were given the whole runaround where so and so will contact promises of traps and getting sprayed and some problem solving and none of which ever happened I will never use vrbo again âŠnot that Iâve ever had to solve a problem elsewhere but I have always experienced way better customer care. Also if itâs not the owner and itâs another rental manager absolutely do not do it!!!! Hoping to have some kind of something figured out soon still waiting!