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The Burgundy

2.5 star property

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Photo gallery for The Burgundy

Family Loft | Iron/ironing board, free WiFi, bed sheets, alarm clocks
Studio Suite | Living area | 25-inch TV with cable channels
Traditional Cabin | Living area | 25-inch TV with cable channels
Family Loft | Living area | 25-inch TV with cable channels
Family Loft | Living area | 25-inch TV with cable channels

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
41121 Big Bear Blvd, Big Bear Lake, CA, 92315
  • Place, Big Bear Lake
    ‪3 min walk‬
  • Place, The Village
    ‪5 min walk‬
  • Place, Meadow Park
    ‪7 min walk‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪57 min drive‬

Room options

View all photos for Family Cabin, 2 Queen Beds

Family Cabin, 2 Queen Beds | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Family Cabin, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Double Room | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Double Room

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Loft

Family Loft | Living area | 25-inch TV with cable channels

Family Loft

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Economy Cabin

Economy Cabin | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Economy Cabin

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Cabin

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Economy Cabin

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Studio

Comfort Studio | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Comfort Studio

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite

8.4 out of 10
Very good
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Cabin

Traditional Cabin | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Traditional Cabin

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Cabin

Traditional Cabin | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Traditional Cabin

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Cabin

Traditional Cabin | Living area | 25-inch TV with cable channels

Traditional Cabin

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Cabin

Traditional Cabin | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Traditional Cabin

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Cabin

Traditional Cabin | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Traditional Cabin

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Cabin

Traditional Cabin | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Traditional Cabin

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Deluxe Triple Room

  • Mountain view
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

View all photos for Comfort Suite

Comfort Suite | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Comfort Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Family Suite

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

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About this property

The Burgundy

An outdoor pool, a hot tub and a seasonal outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, barbecues and a picnic area are on-site. Limited housekeeping is available.
The Burgundy offers 40 accommodations with coffee/tea makers. This accommodation offers separate sitting areas. Cable televisions are provided. This Big Bear Lake hotel provides complimentary wireless Internet access. Housekeeping is offered on a limited basis and an iron/ironing board can be requested.
An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Burgundy. During your stay, you're just a quick walk from The Village. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include multilingual staff, a fireplace at reception and a vending machine
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes by foot from The Village and a 3-minute drive from Snow Summit
  • Pets welcome for a fee
The Burgundy offers its guests an outdoor pool and a hot tub. WiFi is free in public spaces. Barbecue grills, a vending machine, and multilingual staff are also featured at The Burgundy. Free self parking is available.

This Big Bear Lake hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Things to do

  • Bicycle shuttle
  • Hot tub
  • Outdoor pool

Family friendly

  • Children's games
  • Outdoor pool
  • Pool gate

Conveniences

  • Hair salon
  • Vending machine

Guest services

  • Housekeeping (limited availability)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • 2 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • 25-inch TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board on request
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
The front desk is open Sunday - Thursday (8:00 AM - 10:00 PM) and Saturday - Sunday (8:00 AM - midnight)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property's front desk is open during the following times:
  • Sunday - Thursday: 8:00 AM - 10:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • The seasonal pool will open on 01 March and close on 15 September.
  • Pool access available from 10:00 AM to 10:00 PM

Property is also known as

Black Forest Big Bear Lake
Black Forest Lodge & Cabins
Black Forest Lodge & Cabins Big Bear Lake
Black Forest Lodge Cabins Big Bear Lake
Black Forest Lodge Cabins
Black Forest Cabins Big Bear
Black Forest Lodge And Cabins Hotel
Black Forest Lodge And Cabins Big Bear Lake
Black Forest Lodge And Cabins Hotel Big Bear Lake

The Burgundy Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 524 out of 1008 reviews
Rating 8 - Good. 223 out of 1008 reviews
Rating 6 - Okay. 118 out of 1008 reviews
Rating 4 - Poor. 70 out of 1008 reviews
Rating 2 - Terrible. 73 out of 1008 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Arvin Joseph

Stayed 1 night in Jan 2026

6/10 Okay

Destinee

Stayed 2 nights in Jan 2026

10/10 Excellent

Brennan, Lake Havasu City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a room here for my birthday and everything was amazing. i stayed in a newly remodeled room and the jacuzzi tub and fireplace were great. Gina was also super friendly and helpful at check-in, loved her service!
Stayed 1 night in Jan 2026

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything we needed.
Stayed 4 nights in Dec 2025

10/10 Excellent

erica

Stayed 1 night in Jan 2026

8/10 Good

Janet, Santa Ana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Friendly staff, room was pretty cleaned. Walls are super thin, could hear our next door neighbors TV all night and kids crying. TV remote didn’t work. The continental breakfast is pretty much coffee and frozen pastries, which pastries ran out. Overall, it was okay for our 1 night stay.
Stayed 1 night in Jan 2026

8/10 Good

Anshul

Liked: Cleanliness, amenities, property conditions & facilities
I was great
Stayed 1 night in Jan 2026

10/10 Excellent

Mayra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was just like in the website.
Stayed 3 nights in Dec 2025

6/10 Okay

Bridget

Liked: Staff & service
Staff was helpful before and during check in, property looked clean all around outside, you could tell the rooms were old and could use some TLC / upgrades. I booked the spa room hoping to enjoy a jacuzzi tub but it was full of rust and corroded around the jets so I didn’t feel safe using it, I was super bummed.
Stayed 1 night in Jan 2026

6/10 Okay

Chad

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hot water in shower was not hot. warm at best. The bed was like a rock. The pillows were very hard and too large. Woke up with sore neck both nights.. We got a room with a fire place. They charged $15 for fire wood. I would think it would be included with a $300 a night room charge.
Stayed 2 nights in Jan 2026

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Not much for breakfast. Package muffin and eggs. No bagel. Nothing hot except coffee and tea.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the balcony! All staff was so friendly. The room was very spacious and had a jacuzzi too! We loved our stay.
Stayed 1 night in Jan 2026

10/10 Excellent

Yessica

Liked: Cleanliness, staff & service, amenities
Great staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Neftalí

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t eat breakfast
Stayed 2 nights in Dec 2025

10/10 Excellent

Chris

Stayed 1 night in Dec 2025

10/10 Excellent

Tericia

Stayed 1 night in Dec 2025

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice very accommodating
Stayed 1 night in Dec 2025

2/10 Terrible

Erryl

Travelled with partner
Disliked: Staff & service
The staff was very rude and when I told him the problem I had he talked over me and raise his voice at me.
Stayed 1 night in Dec 2025

8/10 Good

Cesar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Everything good , except for the breakfast very poor , we spect a little better
Stayed 2 nights in Dec 2025

6/10 Okay

Dan

Liked: Staff & service
Stayed 1 night in Dec 2025

8/10 Good

marc

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Bethzaida

Liked: Amenities
Stayed 1 night in Dec 2025

8/10 Good

Christopher

Staff was awesome,
Stayed 2 nights in Dec 2025

2/10 Terrible

Marilyn

Liked: Cleanliness
Disliked: Staff & service, amenities
They checked us in late check in was 3:30 we were checked in at 4:10 after we had called to check on the room, the tv was broken volume did not want to turn down called the front desk twice was placed on hold and never actually had that resolved super annoying. I ended up fixing the tv myself they had placed the Roku stick into the wrong hdmi port so the volume was set had to switch it so that the volume could adjust. Roku volume control broken and somebody kept messing with our tv they would connect wirelessly and switch out of what we were watching. Cabin was nice but the main windows were open and for a cabin in the middle of the facility it was annoying seeing cars drive by, lights shinning through the bed rooms had curtains but the rest of the cabin had decorative curtains that do not close. The hotel itself is under renovation the breakfast was so mediocre coffee and prepackaged goods it was suppose to be set up and open by 8 but at 8 the doors had just opened and the staffer was just setting up. There were only 4 towels in the cabin, the kitchen though it did have pots and pans and dishes no salt and a handful of creamers. For the price you are better off getting a Airbnb in the area the amenities are pretty much the same
Stayed 1 night in Dec 2025

10/10 Excellent

Yuri

Stayed 1 night in Dec 2025