Stay was wonderful, there was a hiccup with one of the appliances but it was quickly coordinated and resolved the next day. Very family friendly, quiet neighbors, stone throw away from Big Bear village and not to mention the lake access was so convenient. Communication with the property manager was quick and easy. That communication with the company is a very big deal for me. Knowing that I can reach the manager and have issues resolved right away is a big indicator of how this company works. Overall, my family and I enjoyed and made priceless memories. I am excited to stay here again.