We weren't planning on staying in the room beyond sleeping, so were weren't needing much. Overall, the place was clean (other than a towel on the floor next to a bed), but the minute we opened the door there was a strong order of mildew/mold throughout. We found black mold spots on the kitchen ceiling and other dark spots on the ceiling in the main living room. My wife is allergic to mold. We got in very late, so we immediately packed up and found a hotel and sent a message to her and sent photos to vrbo support. The next day she asked for photos which were sent and offered another unit, but I called and said it was too much hassel and wanted a refund. I said it was hard to breathe, which she scoffed at, said she knew nothing about and said there had been someone who had stayed there for 3 weeks prior to us. (I find it hard to believe since there's rust on multiple vents, had mold and they do have a dehumidifier going, suggesting they had to know something.) After that she immediately stopped the conversation, and said she would respond through the app. Several hours later she asked us to cancel the booking (which we could not, because vrbo locks that option once a booking has started). As of a week later, we still have not been refunded. I've contacted vrbo 4 times and they keep saying they are waiting for response from the host. Their lack of follow-up is just as frustrating as the initial situation. So much for their "book with confidence" policy.