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Britannia Hotel Birmingham New Street Station

3.0 star property

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Photo gallery for Britannia Hotel Birmingham New Street Station

Reception
Executive Double Room | Individually decorated, individually furnished, desk, iron/ironing board
Front of property
Reception
Point of interest

Reviews

5.8 out of 10

Popular amenities

  • Free Wi-Fi
  • 24/7 front desk

Explore the area

View in a map
New Street, Birmingham, England, B2 4RX
  • Place, Bullring & Grand Central
    ‪3 min walk‬
  • Place, The Mailbox
    ‪6 min walk‬
  • Place, O2 Academy Birmingham
    ‪9 min walk‬
  • Airport, Birmingham (BHX)
    ‪18 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Individually decorated, individually furnished, desk, iron/ironing board

Executive Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room

Standard Single Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room

Standard Triple Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double or Twin Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Double or Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Similar properties

Reception
ibis budget Birmingham Centre
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
3.7 out of 5, Good, 1,367 reviews
The price is CHF 30
includes taxes & fees
5 Apr - 6 Apr
ibis budget Birmingham Centre

About this property

Britannia Hotel Birmingham New Street Station

A 24-hour front desk, free Wi-Fi in public areas and a reception hall are available at this smoke-free hotel. Housekeeping is available on request.
Britannia Hotel Birmingham New Street Station offers 241 accommodations with a hairdryer. This individually decorated and furnished accommodation includes desks. 35-inch flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

During your stay at Britannia Hotel Birmingham New Street Station, you're just a quick walk from Bullring & Grand Central. Free WiFi in public areas is available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Amenities include a lift
  • Just a 3-minute walk from Bullring & Grand Central and 8 minutes on foot from The Mailbox
Britannia Hotel Birmingham New Street Station offers its guests a lift. WiFi is free in public spaces. A complete renovation of Britannia Hotel Birmingham New Street Station was completed in October 2024.

This 3-star Birmingham hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Designer stores
  • Shopping centre

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • Lift
  • Thin carpet in public areas
  • Tile flooring in public areas

More

  • 1 building
  • 9 floors
  • Reception hall
  • Renovated entire property - October 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Birmingham Britannia
Birmingham Britannia Hotel
Birmingham Hotel Britannia
Britannia Birmingham
Britannia Birmingham Hotel
Britannia Hotel New Street Station
Hotel Britannia Birmingham
Britannia Hotel
Britannia Birmingham New Street Station
Britannia New Street Station
Britannia Birmingham New
Britannia Hotel Birmingham New Street Station Hotel
Britannia Hotel Birmingham New Street Station Birmingham
Britannia Hotel Birmingham New Street Station Hotel Birmingham

Britannia Hotel Birmingham New Street Station Reviews

Reviews

5.8
Rating 10 - Excellent. 157 out of 1004 reviews
Rating 8 - Good. 188 out of 1004 reviews
Rating 6 - Okay. 234 out of 1004 reviews
Rating 4 - Poor. 194 out of 1004 reviews
Rating 2 - Terrible. 231 out of 1004 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

Reviews

6/10 Okay

John

Stayed 1 night in Dec 2025

4/10 Poor

Jenny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only 1 lift was working took ages to get to floor. Restuarant and bar not open as advertised. Wifi didnt work at all. Room was basic and very poir for the price. There was on constant smell of cannabis on our floor, which came in through the window, the hotel states no smoking.
Stayed 2 nights in Dec 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget hotel clean room nice modern shower
Stayed 1 night in Dec 2025

10/10 Excellent

Urial

Stayed 1 night in Dec 2025

6/10 Okay

Chris

Disliked: Property conditions & facilities
Someone had been smoking in the room with loads of dog ends outside the window. Only one lift working and very slow. Room was fine. Showers noisy from neighbours. Convenient location though and cheap.
Stayed 1 night in Dec 2025

6/10 Okay

Livine

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room ok staff not so much. We came from London and my friend fell down some stairs and twisted her ankle i came downstairs in the morning to request some help because my friends foot had swollen and I was told an ambulance would be called and shown up to our room when they arrived. We waited and waited until i finally went back down to reception to see what was going on only to be told that I was supposed to ring the ambulance and then they would show them up to the room so I was highly frustrated. After checking out we waited in reception for the ambulance because by this time my friend couldn’t put any pressure on her foot. There were no available toilets while waiting for hours for the ambulance to arrive. At no time did staff check on us or offer any assistance at all. Very disappointed
Stayed 1 night in Nov 2025

8/10 Good

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and very clean, staff were so helpful and the location was great! Will definitely book this hotel again
Stayed 1 night in Dec 2025

6/10 Okay

James Rocks

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I'd describe the Hotel Britannia room we stayed in as fairly grubby and I would personally never choose to stay there again.
Stayed 1 night in Dec 2025

2/10 Terrible

Tammy

Stayed 3 nights in Dec 2025

4/10 Poor

Melanee

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In terms of being centrally located for the station and market this was perfect. I'd barely describe the room as clean as around/under the desk was dusty. The bed was uncomfortable and there was a strong smell of week from adjacent rooms (not uncommon at this hotel). The windows were single glazed which didn't help with the noise from the street below - people late at night and bin lorry very early in the morning. Generally an unpleasant stay and this was my 3rd time staying. Only one lift in operation, which is needed when you have luggage, so a long wait to go up/down. The decor in the room was dated, the room needed a deep clean as the skirting board was dusty. On the upside the bathroom had been redone and it was a great shower. The staff were great at check in and when I needed more milk. Take your own coffee as what they provide is quite vile. When you book here, remember the old adage - "you get what you pay for". It was a budget room, with budget comfort and facilities. Please be aware that you travel along a little, dark dingy alleyway to get to reception. Depending which direction you approach the hotel has an influence on how well it is lit.
Stayed 2 nights in Dec 2025

8/10 Good

Miss Samantha

Liked: Cleanliness, staff & service, amenities
The room (321) was spotless and clean, overlooked the christmas market which was nice, there was however a buzzing noise till really late and then an early morning wake up from those setting up the christmas market a brief blast of music before 8am The staff were fab letting me check in early with my belongings so i could relax before going to the event i had planned that evening too The only negative i have aside from what has been mentioned is the shower drain was blocked so whilst in the shower it flooded the bathroom, i lifted the drain cap out to help with the flow down put it was filthy so popped it back.
Stayed 1 night in Nov 2025

2/10 Terrible

Ajeet

Disliked: Staff & service, property conditions & facilities
Easy to get to, lots of places to eat and a Tesco nearby. basic room - but no hot water!
Stayed 1 night in Dec 2025

2/10 Terrible

Stan

Business traveller
Disliked: Cleanliness, staff & service, amenities
advertise under false pretences m1grant hotel, this is not pointed out when you book. hotel refused to refund Stay away
Stayed 1 night in Dec 2025

6/10 Okay

Catriona

Stayed 2 nights in Nov 2025

6/10 Okay

Jacqueline

Business traveller
Pillows were little too hard & might be an idea to put a picture views even of the city behind the pretend window. Bit too claustrophobic for me I'm afraid....
Stayed 1 night in Dec 2025

8/10 Good

lisa

Business traveller
Staff was accommodating. I wish they provided breakfast
Stayed 2 nights in Nov 2025

6/10 Okay

John

Travelled with family
Liked: Staff & service
Acceptable hotel for price. Central location
Stayed 1 night in Dec 2025

10/10 Excellent

Peter, Birmingham

Stayed 1 night in Dec 2025

8/10 Good

Maria Rita

Liked: Staff & service, room comfort
Room was on the 6th floor, away from Main Street noises. Some talks were listened from next door bedroom, but overall quiet. Bedlinen was clean and bed comfortable. Bathroom shower was amazing!! New and strong, however some hair on the sink and corners on the shower floor not too clean. Overall stay good and worth the money.
Stayed 2 nights in Nov 2025

2/10 Terrible

Ry

Stayed 1 night in Dec 2025

2/10 Terrible

Daian

Disliked: Staff & service, amenities, property conditions & facilities
Finding the hotel in the dark and heavy rain via taxi was almost impossible. I phoned the hotel for walking directions - not very helpful. In the garment hooks on the back of the bathroom door were hanging off with sharp screws loose. Curtains that didn't fit the windows, light flooding in from surrounding outside lights. Bathroom floor was dirty with hair from other guests around the bin and toilet. Screaming and loud guests heard around 2-3am, 4am the loudest building shaking noises I have ever heard - no idea what the hell was happening. Interior windows so no clue. Don't stay here if you want to sleep. Nothing more than a posh hostel.
Stayed 1 night in Nov 2025

2/10 Terrible

Tina

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is nothing like pictures. On my first night I was up all night as the lady next door was a long-term term guest kept me up all night . I asked the staff for help they did not move me untill 6am the next morning. The for the next 3 day i was asked for money. This hotel houses the homeless. Which i don't mind but they have no rules so they do what they want. The carpets smell so bad . Its the worst hotel I ever stayed in my life. As a woman on my own I did not feel safe. I could not wait to leave I spoke to the manager, still got no help also the front door is in a very dark ally way . Not as pictures. This place is scary. I would not recommend this hotel to anyone. There was only one member of staff that helped me her name was Louise only for help I think I would of have to cut my stay early. The rooms are ok but still the carpet stinks. If you are a woman on your own I do not recommend this hotel. This place is hell .
Stayed 3 nights in Nov 2025

4/10 Poor

Gavin

Stayed 1 night in Nov 2025

4/10 Poor

steve

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is extremely dated and in serious need of modernisation. Much of the building feels run down, and several facilities the lifts were out of order during my stay. Directional signage is poor, making it difficult to navigate the hotel. Overall, the price does not match the condition of the rooms or the experience, especially when compared with other hotels in the area.
Stayed 1 night in Nov 2025

8/10 Good

Dave, Winsford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was as expected. It’s a little dated but that’s not horrific. Clean and comfortable, ideal for a quick stay when attending an event. The walls are very thin so you do get to enjoy whatever the rooms either side of you are watching on the TV but it’s not the end of the world.
Stayed 2 nights in Nov 2025