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Down Hall Hotel

4.0 star property

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Photo gallery for Down Hall Hotel

Exterior
Lounge
Aerial view
Garden
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Gym

Explore the area

View in a map
Matching Road, Hatfield Heath, Bishop's Stortford, England, CM22 7AS
  • Place, The Gibberd Garden
    ‪16 min drive‬
  • Place, Bishop's Stortford Golf Club
    ‪17 min drive‬
  • Place, Hatfield Forest Country Park
    ‪20 min drive‬
  • Airport, London (STN-Stansted)
    ‪22 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Premium bedding, down duvets, in-room safe, desk

Classic Double Room

8.8 out of 10
Excellent
(37 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | Premium bedding, down duvets, in-room safe, desk

Executive Double or Twin Room

9.2 out of 10
Wonderful
(20 reviews)
  • Garden view
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down duvets, in-room safe, desk

Superior Double Room

8.0 out of 10
Very good
(7 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite

Suite | Premium bedding, down duvets, in-room safe, desk

Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Estate Patio Room

Estate Patio Room | Premium bedding, down duvets, in-room safe, desk

Estate Patio Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Down Hall Hotel

A full-service spa, a restaurant and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and an outdoor tennis court are on-site.
Down Hall Hotel offers 98 accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch plasma televisions come with cable channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor tennis court and a health club are featured at the hotel. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Down Hall Hotel. During your stay, you'll be close to The Gibberd Garden. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy British cuisine while dining at The Garden Room
  • Cooked-to-order breakfast served weekdays for a fee
  • Treat yourself to Swedish massages, body treatments or body scrubs at the spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 6 minutes by car from Maize Maze and 8 minutes from Hatfield Forest Country Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Down Hall Hotel offers its guests a full-service spa, an outdoor tennis court, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 9591 square feet (891 square metres) and includes conference space. A sauna, a terrace, and multilingual staff are also featured at the business-friendly Down Hall Hotel. Self parking is free.

Smoking is allowed in designated areas at this 4-star Bishop's Stortford hotel.

For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 7:00 AM and 10:00 AM.
The Garden Room – This restaurant specialises in British cuisine and serves breakfast and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site
  • Limited on-site self parking

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Garden Room

Things to do

  • Full-service spa
  • Health club
  • Outdoor padel court
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 9,591 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Built in 1322
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 40.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 19.50 per person
  • Pet fee: GBP 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Down Country Hall
Down Hall Country
Down Hall Country Hotel
Down Hall Country House Bishop's Stortford
Down Hall Hotel Spa
Down Hall Country House Hotel Bishop's Stortford
Down Hall House
Hotel Down Hall
Down Hall Country House
Down Hall Hotel
Hotel Down Hall Country
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel Bishop's Stortford

Down Hall Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1001 reviews
Rating 8 - Good. 249 out of 1001 reviews
Rating 6 - Okay. 96 out of 1001 reviews
Rating 4 - Poor. 45 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Georgina

Stayed 2 nights in Jan 2026

8/10 Good

Paul

Liked: Cleanliness, staff & service
Room was clean, staff very attentive
Stayed 2 nights in Jan 2026

6/10 Okay

Jean

Liked: Cleanliness
Disliked: Amenities
Prices are extreme. Advertising shows facilities but doesnt mention that they need to be booked weeks in advance
Stayed 1 night in Jan 2026

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities
Five star
Stayed 2 nights in Dec 2025

10/10 Excellent

Wayne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved this place. Felt more like a 5 star hotel. Staff all really friendly and helpful, beautiful hotel and grounds. Food really good. Really nice atmosphere for Christmas.
Stayed 1 night in Dec 2025

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, amenities
All good
Stayed 1 night in Jan 2026

10/10 Excellent

George

Stayed 1 night in Dec 2025

10/10 Excellent

Setsuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eco-frendly hotel. Room key door knob sign were made of wood. They provided the hotel surrounding map, which was very interesting and helpful. Breakfast was not order to cook but buffet style which actually we prefered.
key card made of wood
surprise treat in our room
bee hives
Stayed 1 night in Dec 2025

8/10 Good

J

Stayed 1 night in Dec 2025

10/10 Excellent

Jonathan

Stayed 6 nights in Dec 2025

10/10 Excellent

ODANIR

Travelled with family
Very nice service, place is amazing
Stayed 1 night in Dec 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Another memorable stay at Down Hall Hotel. The staff were excellent, service was great, room was spotless, and both dinner and breakfast were very good.
Stayed 1 night in Dec 2025

4/10 Poor

Philip

Business traveller, Travelled with partner
We clambered up to our room only to find that another family were already staying in that room! We then had to clamber back down all the stairs to be allocated a room a couple of doors away from the original room - up all the stairs again. Total shambles
Stayed 1 night in Dec 2025

10/10 Excellent

Ioannis

Stayed 1 night in Dec 2025

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel and spa staff as always were impeccable, making for an excellent experience
Stayed 2 nights in Dec 2025

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities
Fabulous room.
Stayed 1 night in Dec 2025

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

8/10 Good

Karen

Stayed 1 night in Nov 2025

10/10 Excellent

savvas

Liked: Cleanliness, amenities, property conditions & facilities
Room and all areas of the hotel spotlessly clean. Beautiful decor throughout. Staff very courteous and professional. Great breakfast. Marvellous break.
Stayed 2 nights in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Great place and facilities. Staff amd food are excellent.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff, food, grounds, everything was excellent
Stayed 2 nights in Nov 2025

10/10 Excellent

Opal

Liked: Cleanliness, staff & service, amenities
Authentic to its age yet well appointed and maintained to contemporary standards. The room, facilities and grounds are extremely well maintained. All staff interaction was professional, yet personable. Special mention for Kevin and his crew in the restaurant where food and service was much appreciated as we celebrated a 70th birthday with a meal.
Stayed 1 night in Nov 2025

10/10 Excellent

G

Liked: Cleanliness, amenities, property conditions & facilities
A beautiful and clean room. One of the best starters I’ve had in a long time in the Garden Room restaurant. A great service there too.
Stayed 1 night in Nov 2025

6/10 Okay

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Dinner was very overpriced for the quality of food
Stayed 1 night in Nov 2025

8/10 Good

Sheniz

Stayed 1 night in Nov 2025