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Hotel Dene & Conference Centre

3.5 star property

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Photo gallery for Hotel Dene & Conference Centre

Terrace/patio
Exterior
Meeting facility
Reception
Standard Room, 2 Queen Beds | 1 bedroom, pillow-top beds, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Gym
  • 24/7 front desk

Explore the area

Map
Highway 28 and Range Road 423, Cold Lake, AB, T9M 1P5
  • Casino Dene
    ‪6 min walk‬
  • Cold Lake Energy Centre
    ‪15 min drive‬
  • Cold Lake Marina
    ‪19 min drive‬

Room options

View all photos for King Suite

King Suite | 1 bedroom, pillow-top beds, desk, laptop workspace

King Suite

9.8 out of 10
Exceptional
(6 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(5 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard King

Standard King | 1 bedroom, pillow-top beds, desk, laptop workspace

Standard King

9.8 out of 10
Exceptional
(22 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Dene & Conference Centre

Along with a casino, this smoke-free hotel has an indoor pool and a restaurant. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Hotel Dene & Conference Centre offers 120 accommodations with coffee/tea makers and a hairdryer. Beds feature pillowtop mattresses. 55-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests aged under 14 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Hotel Dene & Conference Centre. During your stay, you're just a quick walk from Casino Dene. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and 3 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute walk from Casino Dene and 8 minutes by car from Shipwreck Park
  • Dogs welcome for a fee (restrictions apply)
Hotel Dene & Conference Centre offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. A casino, a terrace, and multilingual staff are also featured at the business-friendly Hotel Dene & Conference Centre. Free self parking is available.

This 3.5-star hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 6:00 AM to 10:00 AM.
BirchBark Bistro – This bistro serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • BirchBark Bistro

Things to do

  • 24-hour gym
  • 40 slot machines
  • 5 gaming tables
  • Billiards/pool table
  • Casino (25,000 square foot of space)
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2017
  • Communal living room
  • Reception hall
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 10:00 PM to 7:00 AM

Renovations and closures

The following facilities or services will be unavailable from June 6 2025 to August 31 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
The property will be renovating from 16 January 2025 to 30 September 2025 (completion date subject to change). The following areas are affected:
  • Hot tub
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 26.25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 70 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 26.25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. At the property, quiet hours are enforced between 10:00 PM and 7:00 AM.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Marriott Cold Lake Hotel
Courtyard Marriott Cold Lake
Courtyard By Marriott Cold Lake Alberta
Courtyard Cold Lake
Hotel Dene Conference Center
Dene & Conference Centre Cold
Courtyard by Marriott Cold Lake
Hotel Dene & Conference Centre Hotel
Hotel Dene & Conference Centre Cold Lake
Hotel Dene & Conference Centre Hotel Cold Lake

Hotel Dene & Conference Centre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 269 out of 461 reviews
Rating 8 - Good. 128 out of 461 reviews
Rating 6 - Okay. 24 out of 461 reviews
Rating 4 - Poor. 18 out of 461 reviews
Rating 2 - Terrible. 22 out of 461 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Farrah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Teniley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, this a great stay. The staff are friendly and welcoming, and very accommodating to any concerns or issues. I rated lower on cleanliness due to my most recent stay: the shower drain had not been cleaned in what looks like some time; the water was almost overflowing onto the floor after just a few moments; when I lifted the metal panel there was a LOT of hair, scum and a couple pieces of garbage. Lower on the facilities: construction going on for some time, the door adjacent the parking lot seemed to get stuck when trying to get in while it was cold, another side exit door barely opens with enough room to squeeze out as it gets stuck on the sidewalk, snow removal was very slow and at times blocked off access to the parking lot around the hotel. The room was tidy, but the bed wasn't made correctly and the mattress protector and sheet kept coming off. Kitchen/restaurant in the hotel is amazing, along with the food, but access is limited to certain days/hours - they do have a snack area that will do in a pinch, but there's not much selection outside sandwiches and junk food. All that said, this is the only place I stay when visiting the area!
Stayed 4 nights in Mar 2025

10/10 Excellent

Arlene, frog lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Katherine

Stayed 1 night in Feb 2025

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities
Staff was friendly , breakfast was good. Room was very clean and comfortable. Pool is down for maintenance. Staff made a couple comments about how lots of past guests damage rooms. Not sure why it was brought up to me more than once. Overall was good. Would try it again when the pool is open.
Stayed 1 night in Jan 2025

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean looks good but misses final touch

Deposit on the room is insane 500$ but apparently it’s only 250$ now. Crazy. Breakfast is subpar and has extremely limited options. I won’t be staying again
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 3 nights in Jan 2025

4/10 Poor

Samantha

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My down payment was not refunded on my check out date and now iam still waiting on it
Stayed 2 nights in Dec 2024

6/10 Okay

Dennis

Good
Stayed 1 night in Dec 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Dec 2024

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never going to stay here again! Elevators stink like pure poop. Too bad tho, because I like to support First Nation businesses. But this was horrible.
Stayed 1 night in Dec 2024

10/10 Excellent

Eugena

Stayed 1 night in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good thanks to page for being special,ur doing a good job keep it up
Stayed 1 night in Dec 2024

10/10 Excellent

brylee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very nice, great staff, and includes breakfast. They also have a pool and gym which is an added benefit. All for a decent price. A bit of an inconvenient location for some people but it worked well for me while I was in the area for work. The restaurant at the casino had good food.
Stayed 4 nights in Nov 2024

2/10 Terrible

Marmie

Liked: Cleanliness
Stayed 1 night in Dec 2024

6/10 Okay

Nicole

Sorry not sorry

The damage deposit was a little to high at this hotel. It took 5 days to get credit back on my card. Otherwise everything was good. I would not consider staying there again, too bad that was always my first choice. The damaged deposit killed it for me.
Stayed 1 night in Nov 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy excess, paling was good
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Business traveller
Liked: Amenities
Clean and comfortable
Stayed 1 night in Oct 2024

10/10 Excellent

Donny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Dustin

Travelled with partner
Liked: Amenities
The rooms are absolutely beautiful
Stayed 1 night in Oct 2024