DoubleTree by Hilton Boston - Downtown

4.0 star property

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Photo gallery for DoubleTree by Hilton Boston - Downtown

Exterior
Deluxe Room | Premium bedding, in-room safe, desk, blackout curtains
Lobby
Lobby sitting area
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
821 Washington Street, Boston, MA, 02111
  • Boston Common
    ‪10 min walk‬
  • Copley Square
    ‪15 min walk‬
  • TD Garden
    ‪3 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪5 min drive‬

Room options

Room, City View

9.6 out of 10
Exceptional
(11 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, City View

8.0 out of 10
Very good
(9 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(14 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, City View

  • Sleeps 4
  • 2 Queen Beds

Superior Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room

8.0 out of 10
Very good
(5 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

King Room, 1 King Bed

9.0 out of 10
Wonderful
(70 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(15 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Double Room

9.0 out of 10
Wonderful
(62 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

About this property

DoubleTree by Hilton Boston - Downtown

Hotel with a restaurant, near Boston Common
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and valet parking.
DoubleTree by Hilton Boston - Downtown offers 267 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Boston hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Boston - Downtown. During your stay, you're just a quick walk from Tufts Medical Center. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free Wi-Fi in some public areas
  • Enjoy American cuisine while dining at Wisteria
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 15-minute walk of Boston Common and Newbury Street
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 3 meeting rooms are available.

Public spaces have free WiFi. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Boston - Downtown. You'll have access to the indoor pool and health club at a partner property. Parking is available for a fee.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:00 AM.
Wisteria – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Covered valet parking on site (USD 63 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:00 AM for a fee: USD 23 to 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Wisteria

Things to do

  • 24-hour gym
  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference space

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2000

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 23.00 to 23 per person
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Valet parking fee: USD 63.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
Tax ID - C0015000351
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Boston Downtown DoubleTree
Boston Downtown Hilton
DoubleTree Boston Downtown
DoubleTree Hilton Boston Downtown
DoubleTree Hilton Hotel Boston Downtown
Hilton DoubleTree Boston Downtown
Doubletree Boston - Downtown Hotel Boston
DoubleTree Hilton Boston Downtown Hotel
Doubletree By Hilton Boston
DoubleTree by Hilton Boston - Downtown Hotel
DoubleTree by Hilton Boston - Downtown Boston
DoubleTree by Hilton Boston - Downtown Hotel Boston

DoubleTree by Hilton Boston - Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 569 out of 1014 reviews
Rating 8 - Good. 247 out of 1014 reviews
Rating 6 - Okay. 107 out of 1014 reviews
Rating 4 - Poor. 60 out of 1014 reviews
Rating 2 - Terrible. 31 out of 1014 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The room was clean and quiet. Staff was very nice and helpful.Breakfast was delicious and healthy. It was walking distance to the metro. It was the perfect hotel for our vacation. My only complaint was that parking was expensive and an added charge. It was something like $63 a day, but I hadn’t budgeted for.
Stayed 4 nights in Apr 2025

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room I been on 2nd floor 247 no sun coming from window no diffence live in basement
Stayed 2 nights in Apr 2025

6/10 Okay

Siu Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unreasonable deposit

I am surprised that the hotel ask for a USD100/night deposit but never show this in the website. It means 700 for 7 noght, if over 7 days, you need to pay further deposit at day 7. It is very uncomfortable to me as im not ready much additional funding for this booking even i know they will not be charged.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Paige

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room had outlets that were too loose to hold a plug. The hairdryer was broken and there was a weird noise that was annoying at night. Overall the whole place needs some attention
Stayed 3 nights in Apr 2025

10/10 Excellent

Aya

Stayed 2 nights in Apr 2025

10/10 Excellent

Lavonde

Stayed 3 nights in Apr 2025

6/10 Okay

Mita

Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Lashelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, and my room was cleaned every day. I enjoyed my visit. Thanks
Stayed 3 nights in Apr 2025

10/10 Excellent

kaylin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good
Stayed 1 night in Apr 2025

8/10 Good

Saurabh

Stayed 2 nights in Apr 2025

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Mar 2025

10/10 Excellent

Laura Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was amazing. Milagros in front Desk provided exceptional customer service by recommending places to visit in downtown Boston, helping to request by cab to the airport and answering all my questions. Julian was really nice when helping us in the restaurant. Juana , the house keeper was very sweet and made sure we had everything we needed in our rooms on time. Will definitely come back to this place!
Stayed 3 nights in Apr 2025

6/10 Okay

Ryan, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
It seems to be an otherwise good hotel - but on a recent weekend stay there was a disturbance outside on the streets in the middle of the night on a Friday night with young people playing music at extremely loud volume from their cars and just general mayhem. It appeared to be a chaotic situation outside the hotel until the Police finally came and broke it up. Unfortunately, the following night was only slightly better. I'm not sure what was going on, and of course the hotel can't be blamed directly for this type of disturbance, but travelers should still know about it as it made it difficult to sleep.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kambiz, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Near shopping and more.
Stayed 1 night in Apr 2025

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Mar 2025

10/10 Excellent

Shawn

Stayed 1 night in Mar 2025

10/10 Excellent

AKLILU

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Antonio

Great staff loved the Y next door too
Stayed 3 nights in Mar 2025

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Mar 2025

10/10 Excellent

Kerry-Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this property. It's right within walking distance of the Boch Center and several different restaurants. The restaurant in the hotel itself was delicious and the staff were all super friendly. The valet parking is a little expensive, but as someone who doesn't feel confident driving in the city, it was perfect for me because I was able to just leave my car at the hotel and walk to the show I was there for. I could definitely hear others in the hallway a few times during the night, but nothing crazy and nothing enough to actually disturb my night.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming staff! The major drawback was no free wifi for guests, even in rooms. Would reconsider staying at hilton for work trips for this reason.
Stayed 1 night in Mar 2025