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Hampton Inn & Suites Boston Crosstown Center

3.0 star property

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Photo gallery for Hampton Inn & Suites Boston Crosstown Center

Reception
Blackout curtains, iron/ironing board, free cots/infant beds
Indoor pool
Exterior
Restaurant

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
811 Massachusetts Ave, Boston, MA, 02118
  • Place, Boston Medical Center
    ‪5 min walk‬
  • Place, Northeastern University
    ‪15 min walk‬
  • Place, Copley Square
    ‪4 min drive‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Fridge, microwave, coffee/tea maker

Room, 1 King Bed, Accessible (Roll-In Shower)

7.4 out of 10
Good
(6 reviews)
  • 37 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (3x3 Shower)

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (3x3 Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Fridge, microwave, coffee/tea maker

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Studio, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Room

Blackout curtains, iron/ironing board, free cots/infant beds

Two Queen Room

  • Sleeps 4

View all photos for Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(98 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mobility Accessible Two Double Room with Tub

Blackout curtains, iron/ironing board, free cots/infant beds

Mobility Accessible Two Double Room with Tub

  • Sleeps 4

View all photos for Mobility Hearing Accessible Two Double Room with Tub

Blackout curtains, iron/ironing board, free cots/infant beds

Mobility Hearing Accessible Two Double Room with Tub

  • Sleeps 4

View all photos for Mobility Accessible King Room with Tub

Blackout curtains, iron/ironing board, free cots/infant beds

Mobility Accessible King Room with Tub

  • Sleeps 3

View all photos for Mobility Accessible King Room with 3x3 Shower

Blackout curtains, iron/ironing board, free cots/infant beds

Mobility Accessible King Room with 3x3 Shower

  • Sleeps 3

View all photos for Mobility Hearing Accessible King Room with Tub

Blackout curtains, iron/ironing board, free cots/infant beds

Mobility Hearing Accessible King Room with Tub

  • Sleeps 3

View all photos for Mobility Hearing Accessible Premium Two Queen Room with Roll in Shower

Blackout curtains, iron/ironing board, free cots/infant beds

Mobility Hearing Accessible Premium Two Queen Room with Roll in Shower

  • Sleeps 4

King Mobility/Hearing Accessible Roll In Shower Non-Smoking

  • Sleeps 3

View all photos for Room, 1 King Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(107 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(40 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

1 King Bed Mobility/Hearing Accessible Room With Roll-in Shower-Non-Smoking

  • Sleeps 3

View all photos for Studio King Suite

Blackout curtains, iron/ironing board, free cots/infant beds

Studio King Suite

  • Sleeps 3

View all photos for King Room

Blackout curtains, iron/ironing board, free cots/infant beds

King Room

  • Sleeps 3

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About this property

Hampton Inn & Suites Boston Crosstown Center

Clothing-optional hotel with free breakfast and fitness centre
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a bar/lounge, a snack bar/deli and self parking. Housekeeping is available on request.
Hampton Inn & Suites Boston Crosstown Center offers 175 accommodations with video game consoles and coffee/tea makers. Televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves and fridges can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The free breakfast at Hampton Inn & Suites Boston Crosstown Center gets good marks from our customers. During your stay, you're just a quick walk from Boston Medical Center. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking, extended parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from Copley Square and a few minutes from Fenway Park
  • Local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
Hampton Inn & Suites Boston Crosstown Center offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Multilingual staff, gift shops/newsstands, and coffee/tea in common area are also featured at Hampton Inn & Suites Boston Crosstown Center. Parking is available for a fee.

This 3-star Boston hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Hampton Inn & Suites Boston Crosstown Center has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Secured, covered parking on site (USD 30 per night)
  • Secured, covered extended parking on site (USD 30 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's Hilton Honors mobile app before check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 30 per night (in/out privileges)
  • Covered extended parking fee: USD 30 per day
  • Pet fee: USD 75 per pet, per stay (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
Tax ID - 10432904004
This property accepts credit cards and debit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Hilton Honors mobile app before check-in. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Please note that clothing is optional at Hampton Inn & Suites Boston Crosstown Center.
  • Pool access available from 8:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Boston Crosstown Center
Hampton Inn Crosstown
Hampton Inn Crosstown Hotel
Hampton Inn Crosstown Hotel Boston Center
Hampton Inn Boston Crosstown Center Hotel
Hampton Inn Crosstown Center Hotel
Hampton Inn Crosstown Center
Hampton Inn Boston
Boston Hampton Inn
Hampton Inn & Suites Boston Crosstown Hotel Boston
Hampton Inn And Suites Boston Crosstown Center
Hampton Inn & Suites Boston Crosstown Center Hotel
Hampton Inn & Suites Boston Crosstown Center Boston
Hampton Inn & Suites Boston Crosstown Center Hotel Boston

Hampton Inn & Suites Boston Crosstown Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 635 out of 1494 reviews
Rating 8 - Good. 406 out of 1494 reviews
Rating 6 - Okay. 223 out of 1494 reviews
Rating 4 - Poor. 100 out of 1494 reviews
Rating 2 - Terrible. 130 out of 1494 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Elaine

Travelled with group
Liked: Cleanliness, staff & service
If we’d known the exact location of this hotel we would never have stayed here. We stayed for 6 nights and enjoy walking. However, the surroundings are unsafe and unhygienic with homeless people roaming the area. (Homeless shelter and hospitals) There is a security guard at the hotel door at all times. The noise never ceases with sirens all day and night. The hotel does provide ear plugs 😂It is very sad indeed! Ubers, at a costly price at times, and the hotel’s shuttle bus, transported us around the city. Staff are mostly helpful and the hotel accommodation and breakfast are good.
Stayed 6 nights in Oct 2025

10/10 Excellent

Solange

Stayed 2 nights in Oct 2025

8/10 Good

Amarilis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Room clean and wonderful breakfast.
Stayed 1 night in Oct 2025

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Clean and comfortable. The staff was very friendly and helpful
Stayed 1 night in Oct 2025

8/10 Good

Rosalinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I asked to stay another night and was told by the check in clerk I woild have to waot until morning. Very unsettling
Stayed 1 night in Oct 2025

8/10 Good

Susan

Stayed 4 nights in Oct 2025

10/10 Excellent

Dare

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly and went out of their way to be helpful. The breakfast had good choices.
Stayed 3 nights in Oct 2025

10/10 Excellent

Noor

Stayed 1 night in Oct 2025

6/10 Okay

Shawn

Stayed 4 nights in Oct 2025

2/10 Terrible

Heather

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotels location is not in the best part of the city. Connected to a methadone clinic.
Stayed 3 nights in Oct 2025

8/10 Good

Louis

Business traveller
Liked: Cleanliness, staff & service
Generally speaking, this was a good stay. Room was spacious and adequate for my 4 night trip. Was clean and organized but showing a little bit of age, to be expected over time, nothing glaringly bad. Climate control was good, not overly loud. Beds were comfortable, good pillows. Basic toiletries were provided in the bathroom. Biggest negative of the room was lack of drawer space (there were rollout wire racks under the tv but not good for clothes/shoe storage) and very small closet with only a few hangers. Made it difficult to hang dress attire to get wrinkles out or fit everything in general. Morning breakfast was generally pretty good, coffee was available 24/7, decent seating for breakfast was available and the food selections were changed daily and generally well prepared for a free breakfast, along with standard staples in the morning like cereal, fruit, pastries and breads. Staff was friendly and attentive during the limited interactions we had with them. As far as cost versus value, I recommend shopping around. The street noise and sirens almost all day long make it very difficult to sleep or concentrate to get work done. The area the hotel is located in is not a “desirable” one as there were police presence around the neighborhood consistently 24/7, homeless, beggers and drug use near the property and armed private security patrolled through the lobby. Other locations may be more desirable due to similar costs for better location.
Stayed 4 nights in Oct 2025

6/10 Okay

Rachelle

Liked: Cleanliness, property conditions & facilities, room comfort
Very noisy. Next to a hospital. Sirens and beeping all night long.
Stayed 2 nights in Oct 2025

6/10 Okay

Judy

Travelled with partner
Liked: Staff & service
The lighting in the room was terrible. Once it got dark we could not see in half of the room. There were no directions for how to work the remote so we could not get to the channel we wanted to watch. The toilet didn’t flush properly, the microwave didn’t work right. The facility itself was nice and the staff was nice also.
Stayed 3 nights in Oct 2025

8/10 Good

Tiziana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, friendly staff.
Stayed 3 nights in Sep 2025

8/10 Good

John

Stayed 1 night in Oct 2025

8/10 Good

RICHARD

Business traveller
Liked: Cleanliness, staff & service
Staff and service were excellent. Rooms dated, rugs vacuumed but stained, gross.
Stayed 3 nights in Sep 2025

8/10 Good

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 3 nights in Oct 2025

8/10 Good

Julian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean and decent, the security guards outside are awesome! They help you out on where to go and make the place feel safer. Really awesome security team that definitely needs a raise! Hotel is nice, area around it is probably the worst in Boston with drug addicts everywhere, but you see that the work is put in to keep them as far as possible from you, but it’s not practical walking to your car and having to be ready for confrontation with a drug head that’s high as a kite!
Stayed 2 nights in Sep 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shuttle services were much appreciated and the shuttle driver very helpful and friendly. Marta, our housekeeper was very friendly and uplifting.
Stayed 4 nights in Sep 2025

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Brenda

Travelled with family
Liked: Amenities
Constant sirens from the hospital next door. Carpet in room worn md torn.
Stayed 1 night in Oct 2025

6/10 Okay

Kenia

Travelled with group
Liked: Staff & service
So turns out this is not a good part of Boston to stay in so I wouldn’t recommend walking back to the hotel at night. Take an uber. The rooms were definitely not upgraded and not as clean. But the staff was friendly and I really enjoyed the complimentary breakfast.
Stayed 4 nights in Sep 2025

2/10 Terrible

John

Felt dirty. Bathroom floor was not well cleaned. The linen on the bed felt very rumpled and not at all fresh. The noise on the eighth floor at 7AM from the athletic club and the roaring of the treadmill above was so loud we couldn’t go back to sleep. It was so disappointing and overpriced for what we got. We left early because of it. We wanted to enjoy a late relaxing morning but that was totally impossible. Breakfast was also a severe disappointment. The selection was slim, the tables were not cleaned from previous users and we would have liked produce that was more fresh. On
Stayed 1 night in Oct 2025

10/10 Excellent

Marie, ocala

Travelled with family
Liked: Amenities
Nice place
Stayed 1 night in Oct 2025

6/10 Okay

Carol

Travelled with family
Liked: Staff & service
The staff here was nice. The area was not so nice. Kind of seedy with lots of people that would make you feel uncomfortable if you went out at night after dark. The hotel is convenient if you’re going to Boston Medical- otherwise I would not stay there again.
Stayed 3 nights in Sep 2025