House was clean. However, pool did not get up to swimmable temperature, and despite all warnings for an 'extreme cold warning' on the news state-wide, owners said that house did not necessarily need to be heated and would not work out even a partial refund even though we did not have heat on the more frigid days of our trip. In addition, the listing was somewhat misleading regarding the in-law suite and should be updated to note that this bedroom is not attached to the house and does not have a bathroom. This, to me, should be listed as a 4-bedroom house with an extra detached bedroom. Not as a 5-bedroom house. I am sad to say we will not be staying here again even though the property has tremendous potential and extra perks like a game room.Other small things to note - ping pong table only had one paddle, pool does not have lights for nighttime swimming (and solar area lights in the pool area do not keep it well-lit), ice machine in fridge did not work. Only 2 of the TVs were working even after replacing all remote batteries and swapping the mismatched remotes.Hosts were responsive on the day we arrived but were very difficult to reach after that. Due to these reasons, I had to rate this property that has so much potential with a low rating due to the fact that the hosts did not delivery on quality under the circumstances.