Disappointing Stay â Unclean and Poorly ManagedWe have stayed in many VRBO properties over the years, and this was by far the most disappointing experience weâve had. When we arrived, the property was clearly not cleaned properly. Some of the issues included:âąToilets that were visibly dirty, with particles inside and dried urine behind themâąShowers with hair left inside and not thoroughly cleanedâąBathroom sinks with hair in each oneâąMirrors with smudges and streaksâąLight switches that were dirty to the touchâąAir vents with dirt buildup and even spiders insideâąGarbage, lint, and dust behind the washer and dryerâąHairballs in the bathroom and on the carpetâąCarpets that did not appear to have been vacuumedâąAn overall musty smell that made it obvious the property hadnât been cleaned wellThe check-in process was also frustrating. Our rental stated check-in was at 4:00 p.m. That afternoon, we were messaged and told the cleaning crew would need until 4:30 p.m. to finish. Then we were asked again what time we would be checking in. We explained that our original plan was 4:00 p.m., but we would adjust to 4:30 p.m. to accommodate the delay. Given the condition we found the property in, it was clear that even with the extra time, the cleaning was not completed to any acceptable standard.What made matters worse was the way our concerns were handled. My husband texted the property manager with photos and she never responded.