2/10 Horrible
Blake
Voyage en groupe
1 sept. 2025
Gave away my room after confirming
Beware - this hotel will give away your room even after you confirm your reservation. I came into town for a concert and stopped by in person to check in. They told me my room was confirmed but not clean yet, and that I could leave my vehicle there if needed. The guy at front said if Iâd be back after 11 PM that I could call in advance and theyâd accommodate me by leaving the key in a box out front. I called later that evening as instructed, and Melissa (or Marissa canât remember), said that I did not have a reservation for that evening. I informed her that she had called the day before to confirm my arrival and left a voicemail, about my discussion with front desk guy that day, and that my reservation was confirmed with Hotels.com. She told me that they were sold out and that it was an error on my part. She was incredibly rude and unprofessional for a mistake on their end. I told her this was unacceptable to treat a customer and she got really tacky. I tried calling the manager, Barb, who never returned my call and her voicemail was full. Hopefully others heed my warning and do not stay here. Now Iâm trying to fight a refund for a service that was not rendered.
Blake
Séjour de 1 nuit en août 2025



















