Upon arrival, there was no information given as far as WiFi information, where the indoor pool and workout space was, laundry, check-out procedures, etc. I had to clean out the filters on all air conditioners due to the filter lights being on. They were filthy. I had to call and ask for someone to come clean the floors as well. No broom or mop was available. I was told pool towels were avail at the pool, however, learned later that they had to be picked up at an off-site location.