This is our 3rd stay in this condo. Our first 2 times were under a different owner, a husband and wife instead of a company. While the property was the same....same furniture and decor....we missed the personal touch of the previous owners. They always left a welcome note and care package which was such a personal touch. More importantly though, we received an IMMEDIATE reply if we had a question or if there was a problem. While everything in this condo was clean and comfortable, just as it was under the previous owners, we texted a question to the number we were given for contact. We never, throughout our stay, received any answer to our question. We received NO REPLY at all throughout our stay. Over the years we have stayed at a number of different VRBO properties, all of which were owned by individuals, not companies, and have always received an immediate reply if we had a question. That is, until this stay. We will make note, in the future, to take the ownership of properties into account before renting. I would still recommend this particular property because of its location, its comfort and its cleanliness. But I do so only because it still has all the comforts of the original furniture and items that were put in place by the original owners. Just be aware that should you have a question or a problem, even a simple question like the one we had, you might not receive an answer.