The room was small but clean, it did the job even though we had asked for a king bed but got a double. The big issue with Nena apartments is checking in. We were told to expect a code 24 hours in advance. We never received one. It was only by chance when I started looking at reviews that I saw one customer mentioned there was no code and instead a card key had to be collected from Nena hotel 1 km away! I tried calling and messaging the property but after a two day stay and checking out I still didnât receive a response. We did go to Nena Hotel to collect the key and the receptionist there was extremely friendly and helpful. We were able to leave our luggage until che k in time. The fact that the instructions to check in are simply incorrect is frankly a disaster. The location was convenient close to sights and with a lovely bakery across the road for coffee and pastries in the morning.
This is truly one of my worst travel experiences ever. Checking in at one place and then having to track through the streets to actually get to the apartments in another is such an inconvenience. It wasnât next door, I could be ok with that but quite a distance. Upon arrival, the main door to the rooms was locked, the Safe didnât work, and neither did the bathroom light. All in all a terrible experience, I left immediately after 5 phone calls and no one ever addressing my concerns I asked for a refund. So far nothing so I have no problem saying avoid this place.
Nice building and location, just avoid contacting the staff. Extremely rude. Got different apartment than the rooftop I booked, was too tired to complain as arrival was very late. Manager too cheap to give one roll extra toilet paper (there were 2) or extra coffee capsules (there were 4) or even tell the exact format of the capsules so I could buy some more myself. Extra taxes requested after the stay that were not listed in my bill. 8 night stay.
Turns out reception is at the Nena hotel which is a 1km walk away from the Nena apartments and thete are no electric door locks i.e. you need a physical key card.
Those news are shared in an email that comes through after booking only which is easily missed (who ever reads those..).
Now imagine arriving with suitcases and kids in the rain trying to figure this out when no one at the property answers the phone and hotels.com cant reach anyone either.
A mileâs walk with suitcase in tow to get your key simply is not acceptable anywhere in the world, much worse even if it comes as a surprise.
Luckily 30 mins later back at the property with keys in hand things turned a bit more positive - the apartment is very nice, spacious, clean, modern, well located, etc