I never received the promised email with check in instructions and code for entrance lock or bedroom lock.
I had to Google the hotel when we were outside training to get in and eventually got instructions over the phone bus WhatsApp.
The lock itself was complicated and fussy so that it took four attempts as you have a very narrow time window to enter the code.
I wasnt expecting much as it was so cheap but i was pleasantly surprised. Rooms are spotless and cosy (although bathroom airfreshener was extremely overpowering.)
Shower not powerful enough but was hot and did the job. Floors and bed was wonky as the building is old but it just adds to its charm. Very quiet and didnt hear any noise from outside except the rain. Plently of shops and restaurants nearby and Brighton beach is right on your doorstep.
Nice supply of tea, coffee and sugar and small toiletries if you need them.
Room could really benefit from a microwave.
Really nice regency Georgian property with a nice street view and room was massive
Only negatives were you had to chase the letting agent for key code entry to the property by telephone on the day you arrived which was not helpful after a 4 hour flight from Marrakesh, Morocco, North Africa.
Key safe entry was difficult with arthritic hands and fingers .
Other guests were antisocial and noisy and room 10 walks were thin.
A lot of positives though, excellent price, period room which was massive and close to Brighton seafront in the Gay Quarter.
15 minutes walk to Brighton train station and Brighton pavilion and a bed so soft it was like sleeping on a marshmallow
They didnât give the entry code and didnât respond to my emails asking for it. I had to leave my event to come into town to see if there was anyone at the property, then when I still couldnt get through to them I had to book somewhere else instead. Then they used misogynistic language when I complained, and refused to refund it. They blamed me for not providing ID (the only reason I didnât provide it was because they were asking after check-in time and after theyâd failed to provide the entry code so I had booked somewhere else at that point so there was no point sending it). DO NOT BOOK. Total con.
We arrived at 4pm, both rooms booked were not ready. Staff explained they had issues with cleaner and they got one room ready so we could get ready and go out as we had plans, but it took a while as both rooms had been left in a state but last users. Staff apologised and said we could have a late check out due to this, however next morning at usually check out time 10am, staff were banging on our door asking us to leave.
Spotlessly clean room, good location and very comfortable. This is one of the best hotels I have stayed in by far. I will surely be booking here whenever I am in Brighton
"Walking Shower Corner Issue" đż đ
Right RED faucet knob needs to be checked at N°10, as NO lukewarm water is available ~ Cold OR Hot poles ONLY !!!!
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Health & Love
I liked the area. Had issues with check-in as they never sent me a code so I had to turn on roaming to contact them. The room was clean but bring ear plugs. I had to fix the window to get it to close properly and it was on a noisy street. Then I asked for late check out. Check out was 10 they said no problem to stay until noon. Great. A nice relaxing morning. 3 times they came to the room to ask if I was ready yet. I finally left at 11:30 because obviously a late check out means nothing. Would stay in the area again but not at this hotel.
The rooms were clean and well stocked with toiletries, the facilities were also adequate and the entertainment was agreeable. The Customer Service could be a bit better but it's only a minor gripe.
We get there when weâre told check in can start. I was given no email correspondence of how to check in the door needed a code to enter which I hadnât received prior to checking in, then when I managed to gain access through another guest I waited in the corridor trying to call but they kept hanging up when answering. I didnât know what room I was or the code to the key lock to gain access to the room, no wifi password prior to arrival, and when someone did turn up and I got in the shower wouldnât work so had to wait more for them to come and sort it out. The experience was appalling! I have a 3 year old little boy with autism who was overstimulated from a busy event we had been at all day and needed quick and easy access to our room so that he could have an breather regulate ready for us to return to the event in the evening. The room itself was clean tidy and well presented with decor and what we needed once we got in of course.
It was noisy during the night with people coming in late banging the door and talking loudly, alongside the person working there doing jobs that we could hear being the 1st room which was distracting for us trying to sleep aswell as it not being convenient times past 10pm to be taking rubbish out and cleaning.