called before booking via 3rd party and was told there was a room. i then booked and was heading to the apartment from work and got a call at 5pm saying we dont have a room. the soltuion was to stay alternatively and that everton park hotel would issue a refund to pay for the new one and also that they would cover the price difference and i would also recieve a dinner voucher for the stuff around. i recieved the refund over a week later and only recieved the price difference for hotel but via a gift card, i dont know how i was supposed to use a food gift card to pay for a new hotel. i have repeatedly been trying to contact the manager whom i was in discussions with but have not had a single phone call returned.
The adjoining playground and neighbouring properties were very noisy. Also some other adjoining room residents were very loud and noisy with screaming children.
I arrived at this hotel and entered my room, only to find dirty black hairs in the bed and in the bathroom sink, also on the ground of the bathroom.
The noise from the pub/playground went on until midnight.
There was rubbish everywhere outside my apartment door and in the parking bays and not mention it was not just ârubbishâ it was filthy broken plastic cups/glass and cigarette butts.
The food was not worth the money.
Would not recommend this hotel.
Would have rated it excellent except for the noise in the mornings from bins, staff and tradies doing work. We were closest to the storage areas and the hotel itself so would try it again with a room further away. Bed was comfy, room was clean and the shower pressure was amazing. Staff were lovely and the meal in the bistro was great.