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Mercure Brisbane Spring Hill

4.0 star property

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Photo gallery for Mercure Brisbane Spring Hill

Meeting facility
Breakfast, lunch, dinner served; Italian cuisine, garden views
Lobby sitting area
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
345 Wickham Terrace, Spring Hill, QLD, 4000
  • Place, Brisbane Private Hospital
    ‪2 min walk‬
  • Place, Roma Street Parkland
    ‪2 min walk‬
  • Place, St. Andrew's War Memorial Hospital
    ‪5 min walk‬
  • Airport, Brisbane, QLD (BNE)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 Queen Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Balcony

Family Room, Multiple Beds, Balcony | Premium bedding, pillow-top beds, in-room safe, desk

Family Room, Multiple Beds, Balcony

  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Double Beds

View all photos for Junior Room, 1 King Bed, Balcony

Junior Room, 1 King Bed, Balcony | Premium bedding, pillow-top beds, in-room safe, desk

Junior Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(8 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 Queen Bed

8.4 out of 10
Very good
(41 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 2 Single Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, Multiple Beds, Terrace

Deluxe Room, Multiple Beds, Terrace | Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, Multiple Beds, Terrace

  • Sleeps 2
  • 1 King Bed and 2 Single Beds

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About this property

Mercure Brisbane Spring Hill

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and self parking.
Mercure Brisbane Spring Hill offers 179 accommodations with a safe and designer toiletries. Rooms open to balconies. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Mercure Brisbane Spring Hill's great location gets high marks from our customers. During your stay, you're just a quick walk from Roma Street Parkland. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Italian cuisine and garden views while dining at Osteria Roma Spring Hill
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests love the restaurant and breakfast
  • Steps from Roma Street Parkland and Brisbane Private Hospital
Mercure Brisbane Spring Hill offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 4 meeting rooms. Event space at this hotel measures 1475 square feet (137 square metres) and includes conference space. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Mercure Brisbane Spring Hill. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Brisbane hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Osteria Roma Spring Hill – Overlooking the garden, this restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 25 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Osteria Roma Spring Hill

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,475 square feet of conference space
  • 4 meeting rooms
  • Business centre

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-width doorways

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1970
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 29 for adults and from AUD 14.5 for children
  • Self-parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 50 per day
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pacific Brisbane
Pacific Hotel Brisbane (formerly Hotel Urban Brisbane)
Hotel Urban Brisbane
Pacific Hotel Brisbane
Pacific Hotel Brisbane
Mercure Brisbane Spring Hill Hotel
Mercure Brisbane Spring Hill Spring Hill
Mercure Brisbane Spring Hill Hotel Spring Hill

Mercure Brisbane Spring Hill Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 457 out of 1005 reviews
Rating 8 - Good. 338 out of 1005 reviews
Rating 6 - Okay. 124 out of 1005 reviews
Rating 4 - Poor. 52 out of 1005 reviews
Rating 2 - Terrible. 34 out of 1005 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Rex

Liked: Staff & service
I had booked a room months in advance of my stay for an event but I didn't get to stay at the Mercure! I have stayed here on many occasions previously. I had a phone call from the hotel a few days before my arrival to say that they had double booked my room (along with a number of others) and that hey had arrange to book me into the hotel next door (which suspiciously happens to be owned by the same family group) . It was now too late to rebook with another hotel. The room I was booked into was not to the Mercure standard. They did however offer free parking and breakfast as compensation, however I would not have booked this alternative location by choice.
Stayed 1 night in Dec 2025

10/10 Excellent

Tim

Stayed 2 nights in Dec 2025

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room . Attentive staff
Stayed 2 nights in Dec 2025

4/10 Poor

Philip

Travelled with partner
Disliked: Cleanliness, amenities
Hotel overbooked and put us in a cheaper lower star hotel. They did give us parking & breakfast but we want to rely on our Wotif booking otherwise we may as well not use this platform
Stayed 1 night in Dec 2025

4/10 Poor

Tracy

Stayed 2 nights in Dec 2025

8/10 Good

michele

Liked: Cleanliness, staff & service, amenities
Great room and location
Stayed 1 night in Dec 2025

10/10 Excellent

Jacky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, service was excellent.
Stayed 1 night in Dec 2025

2/10 Terrible

Jason

Disliked: Amenities, property conditions & facilities
Double booked, so had to stay next door at the SOHO, with no refund. Tiny room, noisy, could hear every time someone coughed, laughed, flushed a toilet, etc... they offered me free breakfast, great!!! Not worth the price I paid, absolutely ripped off... disgusting!
Stayed 2 nights in Dec 2025

10/10 Excellent

Annika

Stayed 9 nights in Nov 2025

10/10 Excellent

Peter

Stayed 1 night in Dec 2025

10/10 Excellent

ROD

Stayed 2 nights in Nov 2025

10/10 Excellent

Zhiyong (John)

Stayed 4 nights in Nov 2025

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great room, very clean. Courteous and helpful staff. Excellent breakfast , nice to hace outside tables
Stayed 1 night in Nov 2025

10/10 Excellent

kris

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was excellent. I look forward to staying again soon!
Stayed 1 night in Nov 2025

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great locale. Staff lovely, very courteous. Food delicious. Reception areas and cafe/restaurant/bar all very attractive. Our room was on 8th floor. Minimal furnishings. Great comfortable bed. Our bathroom was disappointing.Dirty floor tile grouting and mould under shower door. We do understand the rooms are going through an upgrade though. We wish the hotel all the best in their upgrade.
Stayed 1 night in Nov 2025

10/10 Excellent

Katherine Chantelle

Stayed 2 nights in Nov 2025

10/10 Excellent

Chantelle

Liked: Cleanliness, amenities, property conditions & facilities
My stay was for three nights. From check-in to checkout, my stay was perfect. The room was clean, shower excellent and all round super comfortable room. The included breakfast buffet was excellent! Meals from the restaurant, delicious. The location was great with the Spring Hill free loop bus right outside. I'd definitely recommend this place and I'll love to stay again.
Stayed 1 night in Nov 2025

10/10 Excellent

Zayne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good room very clean
Stayed 1 night in Nov 2025

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Great staff. Nice pool.vwry comfortable beds and pillows.
Stayed 1 night in Nov 2025

6/10 Okay

Leonie

Liked: Cleanliness, amenities, property conditions & facilities
Staff not courteous ignored at desk was out at pool in brief swimwear then about 70 people congregated there I was very embarrassed
Stayed 2 nights in Nov 2025

10/10 Excellent

Christine Maree, Ascot Vale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Good cafe.
Stayed 2 nights in Oct 2025

10/10 Excellent

Valerie May

Liked: Cleanliness, amenities
Clean rooms. Lovely staff affordable
Stayed 6 nights in Oct 2025

10/10 Excellent

Rianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

6/10 Okay

Wenjing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The car park is a challenging spot.There are a lot poles,hard to in and out. God forbid you have a large car. If you traveled and just stay in, the staff and service is pretty good.
Stayed 1 night in Oct 2025

10/10 Excellent

Jasmine, Ormeau

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Clean room, cozy bed, two elevators were out of service & only the one with padded walls. The carpark is very tight to navigate. The check in process took quite a long time as there was only one staff member for a queue of 6+ guests. The room was nice. Parking for $25/night seemed excessive but it was handy. Overall, not a bad price for the rooms given it was divided between multiple friends.
Stayed 1 night in Oct 2025