Looking at the photos they shared we thought this would be a great stay but that quickly turned when we entered the âapartmentâ and realized it was really just a hostel charging hotel prices. The photos were extremely deceiving and the apartment didnât feel clean at all( photos below) the carpet was covered in hair and the bathroom had rust and mold!
Prior to the stay we requested a late checkout and was offered until noon which was very kind but when we arrived back at the room at 11:37am we found the door open, our bags and belongings all moved, and the cleaning crew already in their preparing the next guest. I understand there was a misunderstanding but this is a serious security risk. I raised all this to the Your Apartment Clifton team and they had nothing to say about it. Hotels.com tried to help too but the provider said they refused to provide a refund or any explanation for what happenedâŠStay Clear
I'll admit it, after reading some of the reviews, my expectations were low but th property is excellent, very clean, very well equipped, free parking and smooth checkin. Very attentive in that they sent an email asking for a rating mid-way through my stay, i said 4 stars because i didnt sleep well because of the tv from the next room... they apologised and said theyd speak to them and nothing the next night, very impressed indeed. I'd highly recommend and I will be staying again.
The property was more compact than expected but still very nice, bit disappointed that only one chair, so to eat had to sit on bed. Plus you have no control over heating , which wasnt on luckily it wasnt cold.
Quiet with useful transport links. One toilet roll for four people for three days was over-economising. Three towels for four people was equally economising. Entrance code had been changed from that published without notice. We needed to phone to gain access. It was bijou for two adults and two teens.
Do not stay here I stay in hotels houses & apartments all over the uk with work and this has to be one of the worst for rip of
The area is very dangerous although it is ment to be nice times have changed and itâs not safe at all & we are fit construction workers
The apartments let to anyone and there also rats hanging about
If you try to change booking thy charge you full amount regardless
We didnât get the key codes till late at night and we had to keep calling them for it
Even though booked and deposit paid & authorised
Forget about parking if you can park you will be boxed in of have no wheels
Left
Apartment is put together on a very cheap budget and all they care about is making money
We had no running water in the toilet when we turned up and did not get fixed for 2 days even though there is ment to be maintenance on site
The whole place smells terrible as well
Hotels .com will be taking this off there site
Nice characterful room, very clean, bit faded. Had to chase to get check-in details, but all smooth when I did. One of the mattresses was really soft, but I could sleep on the other bed.
Average. Did not like being in the basement. Room had bad lighting, making it dingy and difficult to read. On second night we were given access to a co working space ( brilliant) because I was finding it very difficult to do any work, but told it was only available during office hours, which was pointless. As I needed to work in the evening.