4/10 MĂ©diocre
Pascal
Voyage en couple
14 août 2025
Les points forts : Infrastructures et conditions de lâhĂ©bergement
Les points faibles : Personnel et service et équipements
We arrived at 2:30 PM, hoping to either check in early or at least drop off our luggage. At the front desk, a young lady was deeply engaged in an epic conversation with someone â so engrossed, in fact, that basic human customs like saying âhelloâ seemed to have been abolished.
Two other staff members were in the breakfast area: one vacuuming with headphones on like a DJ at a cleaning rave, the other busy with chores. After 15 minutes of quality time staring at the unmanned reception desk, another guest arrived with a key issue, went hunting for staff, and â jackpot! â found someone in an office. This person immediately helped him first, while we were still perfecting our âpatient guestâ posture.
When we pointed out weâd been waiting for 15 minutes, we got a curt âCheck-in is at 3 PMâ. Apparently, in this hotel, time travel to 3:00 is a requirement for customer service.
We had booked a âPrivilegeâ room at âŹ253 â which, for that price, should at least come with a smile. Instead, we got the staffâs undivided attention⊠to their phones.
The next morning, we discovered the shower soap dispenser was a proud, empty monument to forgotten housekeeping.
For an Accor Group hotel, this was a four-star experience only if you count the stars you see after banging your head in frustration.
Pascal
Séjour de 1 nuit en août 2025