8/10 Good
Amit
Travelled with family
14 Jul 2025
Pros
Marriott is located in an excellent location, right in the city centre and very close to the grand palace.
Hotel has excellent breakfast options and make your own waffle is an interesting option.
Cons:
Our check-in wasn’t smoothest I would say. A couple of staff at reception really need some training to be the face of a 4* property. Kaori at reception was not helpful and Nathalia is a rude person at reception. She made us realise as if we checked in a hostel or budget hotel. These 2 ladies definitely need some training on guest management and positive attitude for a Marriott.
Parminder thankfully managed the situation exceptionally well and gave a resolution to swing our experience instantly from negative to positive. Thanks to Parminder, we had a good start of our stay in Marriott.
Nicholas is also a pleasant staff at reception.
Overall a good hotel in a good location barring the experience dealing with Kaori and Nathalia. My sincere recommendation that these two people are better off being moved to back office until retrained for reception.
Amit
Stayed 3 nights in Jul 2025