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Pillows City Hotel Brussels Centre

4.0 star property

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Photo gallery for Pillows City Hotel Brussels Centre

Street view
Grand Luxury Room | Minibar, in-room safe, soundproofing, iron/ironing board
Bar (on property)
Terrace/patio
Fitness facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Air conditioning
  • Room service

Explore the area

View in a map
Parochiaansstraat 15-27, Brussels, 1000
  • Place, Brussels Park
    ‪3 min walk‬
  • Place, La Grand Place
    ‪6 min walk‬
  • Place, Royal Palace of Brussels
    ‪9 min walk‬
  • Airport, Brussels (BRU-Brussels - National)
    ‪15 min drive‬

Room options

View all photos for Grand Luxury Room

Grand Luxury Room | Minibar, in-room safe, soundproofing, iron/ironing board

Grand Luxury Room

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, soundproofing, iron/ironing board

Family Room

10.0 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | Minibar, in-room safe, soundproofing, iron/ironing board

Suite

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Minibar, in-room safe, soundproofing, iron/ironing board

Luxury Room

9.6 out of 10
Exceptional
(73 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Pillows City Hotel Brussels Centre

Hotel with a restaurant, 7-minute walk to La Grand Place
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, self parking and coffee/tea in a common area are on-site.
Pillows City Hotel Brussels Centre offers 70 accommodations with minibars and espresso makers. LCD televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Brussels hotel provides wireless Internet access for a surcharge. Business-friendly amenities include safes and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Pillows City Hotel Brussels Centre. During your stay, you're just a quick walk from La Grand Place. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Within a 15-minute walk of La Grand Place and Brussels Christmas Market
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the boutique Pillows City Hotel Brussels Centre. For a fee, parking is available.

This 4-star Brussels hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 8:00 AM to 11:00 AM.
The Living Bar & Bistro – This restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 35 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 32 for adults and EUR 16 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Living Bar & Bistro

Things to do

  • 24-hour gym

Family friendly

  • High chair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Champagne service
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50 per night.
  • Cots (infant beds) are available for EUR 25 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.24 per room, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 32 for adults and from EUR 16 for children
  • Self-parking fee: EUR 35 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 25 per night
  • Rollaway bed fee: EUR 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

Sandton Brussels Centre
Sandton Hotel Brussels Centre
Sandton Brussels Centre Hotel
Sandton Brussels Centre
Pillows City Brussels Brussels
Pillows City Hotel Brussels Centre Hotel
Pillows City Hotel Brussels Centre Brussels
Pillows City Hotel Brussels Centre Hotel Brussels

Pillows City Hotel Brussels Centre Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 770 out of 1012 reviews
Rating 8 - Good. 194 out of 1012 reviews
Rating 6 - Okay. 29 out of 1012 reviews
Rating 4 - Poor. 6 out of 1012 reviews
Rating 2 - Terrible. 13 out of 1012 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

ALEKSEY, NEW YORK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, but room alignment was strange
Stayed 2 nights in Jul 2025

10/10 Excellent

Catherine Grace

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, amazing staff, comfortable rooms!
Stayed 3 nights in Aug 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just one night in Brussels!

Wonderful, welcoming staff. Small but nice clean room with an efficient layout. Close to the metro and tourist sites.
Stayed 1 night in May 2025

10/10 Excellent

Mashkur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central. Easy to get to main attractions. Quiet.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mariza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pillows was modern, clean, with helpful staff, a location that is ideal (5 mins walk from main train station, and short walk for many places of interest).
Stayed 3 nights in Aug 2025

10/10 Excellent

Amy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great rooms, immaculately clean and modern. Helpful staff on reception and great bar area! Would definitely recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

Nicole, Danville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at checkin was outstanding. It was our anniversary and he left us a handwritten note, balloons and chocolates on our pillow! How nice is that? He was very personable, knowledgeable and helpful. Hotel itself was wonderful too... excellent location as it's close to SNTB central so perfect for day trips to Bruges and Luxemborg and very walkable to Grand Place where all the restaurants and shops are. It's far enough away from the Place that you don't get the crowds, but close enough to walk within 5-10 minutes. Rooms were spacious and updated. Bed and pillows were comfy. would definitely stay there again. Lived up to its 9.2 rating!!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

joelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient just 5 mins walk from the train station
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

Warm welcome from staff on arrival. As we arrived early, I was able to leave my luggage in storage so that I could explore the city hassle free. After checking in to room later in the day, I noticed the door lock was faulty and raised this with reception. A swift resolution was made with relocation to a new room - hassle free. Modern, spacious, clean and well equipped room. Location of hotel was perfect for us to navigate Brussels. Most popular sight seeing spots you could get to within a 10-15 minute walk, with Gare Central Station being 3 mins from the hotel. Only could stay one night but will definitely return in the future.
Stayed 1 night in Aug 2025

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Easy walk to Grote Markt with tons of Shopping and dining. Brasserie Ommegang (Agora square) was great. Les Frites was worth the wait for fries.
Stayed 1 night in Aug 2025

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfactory
Stayed 3 nights in Aug 2025

10/10 Excellent

Sriram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable stay. Great location near tons of restaurants and walking distance from Brussels Central station.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff!

Great stay and friendly staff! Near to attractions while being a quiet location!
Stayed 1 night in Aug 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t hesitate…book this hotel

My husband and I were so pleased with our stay at Pillows City Hotel. We arrived well before check in but luckily our room was ready. The lovely lady (Rym) at the front desk absolutely MADE our trip special. She was so welcoming and accommodating. I have stayed in some 5 star hotels and I can say that her customer service is top-shelf. She is one of the best! The room was spacious, clean, and the bed was so comfortable. The only downside to the room was that we had to lower the shade in the bathroom because it faced a large corporate building (with workers visible from our bathroom). Not a big deal at all, but worth mentioning. The hotel is so convenient to all the sights…and very close to the train station. There was some construction going on during our visit, which confused our Google maps…but it wasn’t a big deal. And we didn’t hear any construction noise during our visit. We had a drink at the bar and the wonderful bartender recommended a beer and then brought over a book, to explain why that beer was so special. Brussels was a wonderful place to visit and we can’t wait to come back. We will stay here again, and again and again! I would highly recommend this hotel. We were so happy staying here, and in all honesty, didn’t want to leave. Thank you Rym and all the staff. We can’t wait to come back.
Stayed 2 nights in Aug 2025

8/10 Good

Leonor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 nights stay in Brussels

Great hotel for comfortable stay, offers good amenities, and located in close proximity ( walking distance) to Brussel Central train station as well as city center tourist attractions. Clean, well maintained, and very friendly staff.
Stayed 4 nights in Aug 2025

8/10 Good

Kamal

Liked: Cleanliness, amenities, property conditions & facilities
Location was great just next to the St Micheal Cathedral and decent walk to the Grand Square. Metro is within 5 min but this time around there some diversion due to road work. Its cobbled streets on incline so be mindful with big bags. Checkin process was slow and checkout was fast and convenient. Room was clean and spacious enough. The toilets were clean. Bed was great too. Was a comfortable stay and looked forward to getting back at end of long tiring day. The cafe is good, did not try the breakfast there are many other options around. Bus stop on same road thats leads to Central stations.
Outside the hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size was excellent. The beds are very comfortable
Stayed 3 nights in Aug 2025

10/10 Excellent

alice, elkridge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel. It was clean, spacious and comfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

jin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not get to try the breakfast due to our early morning schedule. The room was clean and friendly staff and the location was great. We liked the pizza place across, you gotta try it
Stayed 1 night in Aug 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms comfortable. Staff superb
Stayed 2 nights in Jul 2025

10/10 Excellent

Mary Jo, North Las Vegas

Liked: Staff & service, property conditions & facilities
Beautiful stay. Staff was so wonderful and treated me with such grace as I couldn't find parking when I arrived. Two members met me at the paking garage to assist me to the hotel. When i return to Brussels, this is where i will stay again.
Stayed 2 nights in Jul 2025