4/10 Poor
Hannah-Marie
Travelled with partner
25 Apr 2025
Encountered a number of issues during our stay.
- no AC in 26 degree heat - had to figure this out ourselves and were told to just turn it off to prevent hot air heating the room further. (after reading other reviews it appears this has been the case since 2021 despite AC being a feature mentioned on Expedia)
- minibar fridge not working
- hotel room window faced noisy machinery that hummed loudly 24/7
- the water park specified on the website was not open (really annoying as this was not mentioned anywhere on the website and we picked the hotel based on this)
- food at the restaurant was awful - avoid!
-some staff were rude and unfriendly, specifically the person manning the spa desk.
- country club mentioned on website was closed
- no pool table (despite being shown on pictures for the hotel)
- no apologies or amendments when bringing up these issues at the main desk.
- have emailed the hotel as I left my jacket there and wanted to pay for a courier to return it - have been completely ignored!
Overall a very disappointing stay. Many of the amenities mentioned are not available. Would not recommend.
Hannah-Marie
Stayed 5 nights in Apr 2025