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Hotel Cuéntame La Puebla

Property class: 3

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Photo gallery for Hotel Cuéntame La Puebla

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Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
C/ La Puebla, 20, Burgos, Burgos, 9004
  • Place, Museum of Human Evolution
    ‪5 min walk‬
  • Place, Plaza Mayor
    ‪8 min walk‬
  • Place, Burgos Cathedral
    ‪11 min walk‬
  • Airport, Burgos (RGS-Villafria)
    ‪12 min drive‬

Room options

View all photos for Double Room

Double Room | In-room safe, desk, soundproofing, iron/ironing board (on request)

Double Room

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room Single Use

In-room safe, desk, soundproofing, iron/ironing board (on request)

Double Room Single Use

  • 20 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | In-room safe, desk, soundproofing, iron/ironing board (on request)

Triple Room

  • 25 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Triple Room (Double use)

In-room safe, desk, soundproofing, iron/ironing board (on request)

Triple Room (Double use)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

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About this property

Hotel Cuéntame La Puebla

This smoke-free hotel features coffee/tea in a common area, concierge services and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a library and express check-in are on-site.
Rooms open to balconies or patios. This individually decorated accommodation includes desks. Flat-screen televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Airport shuttle service available for a fee
WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee.

This 3-star hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 9 per person
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service

More

  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Early check-in subject to availability
Express check-in available

Check-out

Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Prior to arrival, guests must complete online registration with the property via a secure link. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Puebla Burgos
Puebla Burgos
Hotel Cuéntame Puebla Burgos
Hotel Cuéntame Puebla
Cuéntame Puebla Burgos
Cuéntame Puebla
Hotel La Puebla
Cuentame La Puebla Burgos
Hotel Cuéntame La Puebla Burgos
Hotel Cuéntame La Puebla Residence
Hotel Cuéntame La Puebla Residence Burgos

Hotel Cuéntame La Puebla Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 57 out of 121 reviews
Rating 8 - Good. 41 out of 121 reviews
Rating 6 - Okay. 15 out of 121 reviews
Rating 4 - Poor. 3 out of 121 reviews
Rating 2 - Terrible. 5 out of 121 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Raisa

Very clean, walking distance to the cathedral and the staff is very welcoming.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Agustina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, super friendly and helpful staff
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Jude

Liked: Communication
Great location, friendly reception, comfortable bed.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Laurence

Liked: Cleanliness, room comfort, communication

Wonderful stay!

Beautiful hotel, very well located and helpful friendly staff. I would definitely recommend staying here!
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Emmanuel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very well placed for visiting Burgos city center, including the Plaza Mayor and the Cathedral.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Marisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
What a very good stay
Verified review

10/10 Excellent

Wilson

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice room, close to the cathedral and bars/food. Excellent value for the pilgrims looking for a nice place to relax.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Ali

Liked: Cleanliness, property conditions & facilities, communication
Nice place
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Hanne

Liked: Communication
Reminded this now old traveller of the upmarket backpacker hostels of his youth!
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Dawn

Liked: Cleanliness, amenities, property conditions & facilities, communication
Reception was very helpful and kind.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Sonia

Liked: Cleanliness, room comfort, communication

Great location, spacious room, clean and comfortab

Our stay was great. We had some issues with the reservation through hotels.com but once in the room all went well. The location was great, the room spacious, bathroom clean, overall it was quiet, the receptionist helpful and friendly.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was very clean and high class. Friendly receptionist. The only bad thing was the shower which was not very hot
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Iván

Disliked: Cleanliness, amenities, property conditions & facilities, communication
You should not offer this hotel as an option to atay its shameful
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

John

Liked: Cleanliness, room comfort, communication

Happy with the experience

Convenient location. The room was comfortable. No surprises - what one wants when traveling.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent Front Desk Staff ... very helpful and Professional (Thank you).
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Marco

Liked: Cleanliness, amenities, communication
First of all, we GREATLY appreciated the room they assigned to us, as it was a triple with a playground for our 6-year-old daughter – she absolutely loved it, and it was a wonderful surprise for her birthday! The staff is very helpful and kind, and the location is excellent. However, some small details here and there give the impression of a lack of attention and care which, if addressed, would have made a big difference.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Kirsten

Liked: Cleanliness, amenities, room comfort, communication
Cold water. The room was a bit noisy as it is next to the reception. Still a good nights sleep.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Andrew

Liked: Cleanliness, communication
Disliked: Amenities
We arrived in the middle of a major "El Cid" medieval festival in Burgos. The city was amazing, especially Burgos Cathedral. The hotel location was perfect, eventhough there was a street party well into the early morning. I cannot compliment the Horel Receptionist. She was very helpful and courteous ... 5 srars out of 5.
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Erling

Liked: Staff & service
Trivelig møte med resepsjonen, god informasjon og hjelpsom. Sengene var svært dårlig, korte og ubekvem. Noe lav standart, noe støv men ellers rent. Ikke merking av nødutganger og heller ingen praktiske nødutganger.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Alfonso

Liked: Cleanliness, property conditions & facilities, communication
Habitación limpia, trato del personal muy bueno
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Oliver

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities, communication
Ich bin bei Regen angekommen und war komplett nass. Der Automat für den Self Check-in hat mir dann Stromschläge verpasst. Was soll das denn!
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities, communication
Se duerme muy tranquilo y todo muy limpio.Todo cerca a la hora de ir algun sitio.
Stayed 4 nights in Aug 2024
Verified review

8/10 Good

Fermin

Liked: Cleanliness, room comfort, communication

Bien

Bien
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Lucía Luisa

Liked: Cleanliness, room comfort, communication

Buen alojamiento en pleno centro

Hotel muy bien ubicado. La habitación era un poco pequeña y la zona agaterada era algo incómoda pero estaba muy limpia igual q el baño. El chico q nos atendió fue muy amable. Buen precio para unas instalaciones más que correctas.
Stayed 1 night in May 2024
Verified review

4/10 Poor

Verified traveller

Disliked: Room comfort, communication

Tener cuidado!

Terrible! Muy pequeño espacio ni para poner las maletas. Huele a humedad. Las cortinas desprendiéndose y no cierran por completo. Por 2 noches tuvimos un aire acondicionado portátil el cual al 2o. día nos lo quitaron, al preguntar el motivo la respuesta fue “porque no se necesita “!! Las fotografías de la publicidad son engañosas!!
Stayed 3 nights in Sep 2023