See all properties

Best Western Priory Hotel

3.0 star property

Choose dates to view prices

Photo gallery for Best Western Priory Hotel

Breakfast, lunch, dinner served; garden views
Exterior
Garden
Superior Room, 1 Double Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
Mildenhall Road Suffolk, Bury St Edmunds, England, IP32 6EH
  • Place, The Apex
    ‪4 min drive‬
  • Place, St Edmundsbury Cathedral
    ‪4 min drive‬
  • Place, Bury St Edmunds Abbey
    ‪5 min drive‬
  • Airport, Cambridge (CBG)
    ‪32 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Classic Room, 2 Single Beds, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed, Non Smoking

Classic Room, 1 Double Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Single Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 Single Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 30 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Superior Room, 2 Single Beds, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Lounge
Dragonfly Hotel Bury St Edmunds
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
3.8 out of 5, Good, 1,000 reviews
The price is CHF 80
includes taxes & fees
7 Mar - 8 Mar
Dragonfly Hotel Bury St Edmunds

About this property

Best Western Priory Hotel

This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a meeting room and dry cleaning are on-site.
Best Western Priory Hotel offers 36 accommodations with coffee/tea makers and a hairdryer. LCD televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Best Western Priory Hotel. During your stay, you'll be within walking distance of CurveMotion. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy garden views while dining at Garden Restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • Just a 2-minute drive from CurveMotion and a few minutes from The Malthouse Project
  • Pets welcome for a fee (restrictions apply)
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, barbecue grills, and a garden are also featured at the business-friendly Best Western Priory Hotel. Self parking is free.

This 3-star Bury St Edmunds hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Garden Restaurant – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Garden Restaurant

Family friendly

  • In-room sofa bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.95 per person
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel
Best Western Priory Bury St Edmunds
Best Western Priory
Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel
Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel Bury St Edmunds

Best Western Priory Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 211 out of 659 reviews
Rating 8 - Good. 235 out of 659 reviews
Rating 6 - Okay. 124 out of 659 reviews
Rating 4 - Poor. 58 out of 659 reviews
Rating 2 - Terrible. 31 out of 659 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Christopher

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
well, on arrival, there was no hot water or heating in my room. The lady on reception was awesome and got a boiler engineer out as one part of the hotel was affected (which they didnt know about) - three hours later, the heating and hot water was back on, so was able to have a bath that night. The following morning, again there was no heatong or hot water., Reported to reception on leaving, who didnt seem interested. The toilet in my room had an intermittent fault whereby after flushing, the overflow would continually run for about an hour, then stop on it own, only to restart for no reason. This was really annoying as it woke me up multiple times and I had very little sleep. Eventually, I had to close the bathroom door and wear earplugs. Would not return.
Stayed 1 night in Dec 2025

10/10 Excellent

Amanda

Stayed 2 nights in Nov 2025

10/10 Excellent

Kerry

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff. Excellent room. Loved the little treats left in the room for us. Courtyard room excellent for the dog.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mrs M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

2/10 Terrible

Melody

Stayed 1 night in Nov 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good nice place friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff have been fantastic and the room is fabulous
Stayed 1 night in Nov 2025

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2025

6/10 Okay

P

Business traveller
Liked: Staff & service, amenities
The room was adequate, for an executive room it was dated, shabby and in the old part of the priory which was uneven. The restaurant was pleasant and food was extremely tasty. For the price it was a shame breakfast was not included but the offering was really good The staff were amazing, really helpful, polite and could not do enaough for any guests. I would possibly stay here again.
Stayed 1 night in Nov 2025

6/10 Okay

TR

Stayed 1 night in Nov 2025

8/10 Good

Shirley

.
Stayed 1 night in Nov 2025

10/10 Excellent

Mercedes

Stayed 1 night in Nov 2025

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, amenities
We booked to stay on a Saturday evening. Room 41 itself was pleasant enough. However it was incredibly hot and we could not change the radiator to enable it to be turned off. There was a lot of mould in the bathroom which looked like it had not been treated for a while and was an unpleasant experience. There were notices warning us that the water was incredibly hot, however I took a shower in the morning which was fine, but my partner followed immediately but there was no hot water left and she had to have a very quick cold shower. Another unpleasant experience. At Reception another guest was complaining he did not shower as the water was far too hot. The worst experience came from the function which was happening in the main part of the hotel. The doors and windows were open and the extremely loud music and party revelers accompanying singing meant we had to wait until it finished to be able to sleep. We could not concentrate on our TV viewing or reading. We could not open the window to cool the room due to the sounds. When we spoke to the duty manager he said it was within their health and safety limits - which I dispute as I struggled to hear him speak. Also he very rudely said what did we expect as we had booked at a hotel which has functions and we were lucky it finished at 11 instead of the normal midnight.The website mentioned the functions. However on re reading the website it clearly mentions ' a true oasis of calm and a tranquil environment. I totally disagree.
mould in corner of bath
mould on handrail
mould
cracked bath
Stayed 1 night in Oct 2025

6/10 Okay

Laura

Stayed 1 night in Oct 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine, if a bit spartan. Excellent shower! Food not so good, however - cooked breakfast was OK-ish, but evening bar meal was disappointing.
Stayed 1 night in Oct 2025

2/10 Terrible

Robert

Travelled with family
Disliked: Property conditions & facilities
Told by reception staff to run the water in the shower for 25 minutes to get a hot shower 😱 Insist on rooms in newer section.
Stayed 1 night in Oct 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, peaceful in beautiful grounds
Stayed 3 nights in Oct 2025

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goog breakfast
Stayed 2 nights in Sep 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old hotel. Good annex area Quiet nights!
Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Stayed 2 nights in Sep 2025

10/10 Excellent

Meriel

Stayed 1 night in Sep 2025

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room in the courtyard with a jaccuzi bath which was a nice touch. Friendly staff at reception.
Stayed 1 night in Sep 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
It was great.
Stayed 1 night in Sep 2025

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff,they couldn't do enough for you ,room was very clean and very well presented.
Stayed 1 night in Sep 2025

4/10 Poor

Ayhan

Travelled with group
Disliked: Property conditions & facilities, room comfort
Drastically overpriced for what it was. Very old, toilet broke and had to change rooms without anything complimentary as an apology.
Stayed 2 nights in Sep 2025