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The Northgate

5.0 star property

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Photo gallery for The Northgate

Superior Double Room, 1 King Bed | Bathroom | Shower, hair dryer, towels
Executive Double or Twin Room | Bathroom | Shower, hair dryer, towels
Superior Double Room, 1 King Bed | 1 bedroom, free WiFi, bed sheets
Exterior
Garden

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Housekeeping

Explore the area

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The Northgate, Northgate Street, Bury St Edmunds, England, IP33 1HP
  • Place, Abbey Gardens
    ‪3 min walk‬
  • Place, Bury St Edmunds Abbey
    ‪6 min walk‬
  • Place, The Apex
    ‪9 min walk‬
  • Airport, Cambridge (CBG)
    ‪37 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, free WiFi, bed sheets

Deluxe Double Room

8.0 out of 10
Very good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, free WiFi, bed sheets

Executive Double Room

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, free WiFi, bed sheets

Family Quadruple Room

  • 31 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | 1 bedroom, free WiFi, bed sheets

Executive Double or Twin Room

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Double Room, Bathtub

Executive Double Room, Bathtub | 1 bedroom, free WiFi, bed sheets

Executive Double Room, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

The Northgate

This smoke-free inn features express check-in, express check-out and a garden. Free WiFi in public areas and free self parking are also provided.
The Northgate offers 9 accommodations with espresso makers and complimentary bottles of water. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at The Northgate, you're just a quick walk from The Abbey Gate. Free WiFi in public areas and free self-parking are available.
  • Free WiFi
  • Free self-parking
  • Just a 5-minute walk from The Abbey Gate and 5 minutes on foot from Moyse's Hall Museum
The Northgate offers its guests a garden, express check-in, and express check-out. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

This 5-star Bury St Edmunds inn is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Family friendly

  • Separate bedroom

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Heating (climate-controlled)
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property does not have a front desk. Guests will receive an email 24 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.

Property is also known as

Northgate Inn Bury St Edmunds
Northgate Bury St Edmunds
The Northgate Inn
The Northgate Bury St Edmunds
The Northgate Inn Bury St Edmunds

The Northgate Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 74 reviews
Rating 8 - Good. 24 out of 74 reviews
Rating 6 - Okay. 5 out of 74 reviews
Rating 4 - Poor. 4 out of 74 reviews
Rating 2 - Terrible. 0 out of 74 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Northgate is in an excellent location which allows you to explore Bury St. Edmonds with a short walk. The rooms and the grounds are beautiful and the syaff amazing. We did the chefs table dinner and had auch a fantastic meal! Would highly recommend
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not cheap but good value:You get what you pay for.

Lovely spacious room ensuite. Very clean, comfy bed. Overlooked a main road but traffic noise not too bad. Good noise insulation from other rooms. Great bar/ restaurant area & top service.
Stayed 1 night in Jul 2018
Verified

8/10 Good

JUDITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

sejours Bury St Edmunds

lovely hotel situated 5 minutes walk from the center of Bury St Edmunds.Bedroom nicely decorated and the bed very comfortable. Difficult to dry hair as no plug in the bathroom and no mirror in the bedroom!! Unfortunately we were in a front bedroom which is on the main road!! very noisy from 7.am
Stayed 2 nights in Jul 2022
Verified

8/10 Good

paul

Liked: Room comfort
Disliked: Property conditions & facilities
Easy check in, on first impression room was a good size , bed comfortable , bathroom the toilet looked like it had been broken for dome time, we did message North gate to inform them along with photos, but no response , crack in toilet seat is unhygienic ! Cobwebs in the bathroom as well Breakfast was ok We did inform someone about the toilet seat again when we checked out
Stayed 1 night in Mar 2023
Verified

8/10 Good

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book, check in and leave. Lovely room. Large and tasteful. Comfy bed. All very clean. Bathroom quirky and nice, good towels, sparking clean but one or two painted areas needing attention. Breakfast was fine, staff member very pleasant. Parking at the back was excellent but not well signposted. Communal areas could do with update (hall/stairs, breakfast room). Stair carpet looked dirty which was unfortunate first impression. TV remote not working (batteries?) Location excellent. Overall a very nice stay.
Stayed 2 nights in Feb 2023
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Listed as 5 stars but no staff there so no service. Difficult to get in. No breakfast until after I had to leave and no way to request it earlier so I didn't get any. Not as advertised. I would class this as 3 star at best. Very overpriced for what you get. Won't be staying there again.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful and friendly staff, amazing breakfast and comfy bed!
Stayed 1 night in Jun 2022
Verified

8/10 Good

Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms lovely hotel
Stayed 2 nights in May 2022
Verified

6/10 Okay

Richard

Liked: Cleanliness

Overall it’s decent hotel but overpriced

This is a decent small hotel close to town centre with free parking. We paid for a superior room and for the price we paid we were a little disappointed. Decor a little tired especially in the bathroom but main issue was no hot water in the evening; shower was only tepid. Also room was very cold at night even after turning radiator. We tried to grab something to eat in the restaurant around 17:00 but were told it was fully booked even though it was empty. Suggested that we could order snacks from the bar, these were very limited, 4 options I think. It’s a nice small hotel but if you are changing 5 star rate then you need to do better. I did report hot water situation at check out but the young lady seemed very inexperienced and just said she would report it.
Stayed 1 night in Apr 2022
Verified

4/10 Poor

Curtis

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Nice area, nice site, but bed being held together by tape, for the price a night isn’t great, and unfortunately temporary traffic lights the day we stayed which meant constant noise, I am sure in a different room without the temporary traffic lights would of been a much different experience.
Stayed 1 night in Feb 2022
Verified

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night all good. Would have liked a larger choose in restaurant.
Stayed 1 night in Jan 2022
Verified

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
A little disappointed with the food not very hot and breakfast was definitely hot at all
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay. Very efficient service throughout with attention to detail.
Stayed 1 night in Nov 2021
Verified

6/10 Okay

L

Liked: Cleanliness
Disliked: Room comfort

Gone very downhill

Our third stay and probably our last has really gone downhill. We were put in a very hot room with fan that barely worked may just of been brand but terrible, street facing room so very noisy with windows open to try and sleep due to hotness of the room. ONE coffee pod in room for coffee maker ! So not even one each! Cleanliness was not as good as previously either, floor in bathroom did not look as if been cleaned properly as hair and dead fly in toilet. Very disappointing.
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Perfect Stay

Everything was perfect!
Stayed 2 nights in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the outdoor terrace and tipi
Stayed 2 nights in Aug 2021
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t hesitate to stay here.

Fantastic stay. Staff are terrific. Friendly, courteous, and very aware of client needs. Barman makes superb cocktails with a degree of theatre! Very professional. Food was superb - dinner and breakfast. Very convenient location in a very beautiful city. Highly recommended. We will be returning.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed just a single night in The Northgate and overall we found it to be a great place to stay. Clean, pleasant decor, food was good and the staff were excellent. We had dinner in the restaurant and were very impressed. Free parking on-site was an additional sweetener and greatly appreciated. The one single criticism that you could level at our room was the fact that it was front facing - and the traffic noise was noticeable.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just what we wanted

Lovely hotel in a great location.Staff were friendly & professional. Breakfasts were great & we enjoyed a few drinks in the bar. Will definitely be returning 👍
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feels special!

Lovely experience! Staff on point and very accommodating. Hotel and room well kept. Can't wait to return for food and cocktails!
Stayed 1 night in Dec 2020
Verified

8/10 Good

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice little hotel

Well positioned on the edge of the town centre with free parking at the rear. Nice decor, good sized rooms and very clean.
Stayed 4 nights in Sep 2020
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. Excellent service and amazing food!
Stayed 1 night in Aug 2020
Verified

6/10 Okay

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a very old building with no air conditioning. Unfortunately the room I got was facing the high street that was really noisy making it unpleasant as I had to open the windows do to the heat. The stuff very kindly offered that I could switch rooms but the only other available one was right right above the kitchen and the kitchen fan was just as bad. Personally, not a great value for money. Looks are not everything after all.
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, very attentive and looked after us very well. The room was comfortable and nicely decorated. Only downside was the stairs as we both have creaky knees. Would go back again but book a room on a lower floor.
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice venue, good service and totally relaxing.
Stayed 1 night in Dec 2019