Facilities and Rooms are breathtaking, Water House, Gym, Restaurants. However, as an experienced world traveler, there are a few critical things that they need to work on:
1) Not all areas are wheelchair accessible. No signs for ramps, doors to the Ananti Town are all manual, and forget using the Water House (which is incredible btw) unless you can somehow climb lots of stairs.
2) Very limited English speaking staff, surprising for such a high end 5-star hotel with plenty of foreigners. Google translate is a must if you donât speak Korean. Even then, the interactions are awkward.
3) No a la carte breakfast options before 10am at the restaurants/cafes, Either you get the full buffet breakfast at the restaurant (expensive), or you have to get room service.
4) Front desk service very limited. At check in we got a sheet with some basic information about facilities and restaurants, a map (the hotel is huge), but no guidance as to what the options were for dining, hotel highlights, etc. Itâs as though the staff is trained to minimize their engagement with the guests.
5) Ordering room service is complicated and not time reliable. You canât simply call and order the menu, or easily use a tv, phone, or pad.
6) If you need a wheelchair, you must âgo and get itâ from the concierge. They wonât bring it to you. Thatâs right, WALK to get the wheelchair you need because you canât walk well or at all.
Overall an impressive hotel, but the service and communication is sorely lacking.