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Quality Inn & Suites New Castle

2.5 star property

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Photo gallery for Quality Inn & Suites New Castle

In-room safe, desk, laptop workspace, blackout curtains
Property amenity
Fitness facility
Exterior
Free daily continental breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Gym

Explore the area

View in a map
1740 New Butler Rd, New Castle, PA, 16101
  • Place, Cascade Park
    ‪18 min walk‬
  • Place, Scottish Rite Cathedral
    ‪7 min drive‬
  • Place, Grove City Premium Outlets
    ‪25 min drive‬
  • Airport, Youngstown, OH (YNG-Youngstown - Warren Regional)
    ‪44 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(39 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(36 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites New Castle

Hotel in New Castle with free breakfast and fitness centre
A fitness centre, a sauna and a business centre are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
Quality Inn & Suites New Castle offers 79 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers.

This New Castle hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites New Castle. During your stay, you'll be close to Cascade Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from Cascade Park and a few minutes from Hospital Butler Memorial
  • Dogs welcome for a fee
Quality Inn & Suites New Castle offers its guests a sauna and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Quality Inn & Suites New Castle. Self parking is free.

Smoking is allowed in designated areas at this New Castle hotel.

Guests are served a free continental breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 9:00 AM on weekends

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways (89 centimetre high)
  • No lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hotel New Castle
Quality Inn New Castle
New Castle Comfort Inn
Comfort Inn New Castle Hotel
Comfort Hotel New Castle
Quality New Castle
Quality Inn
Quality Inn New Castle
Quality & Suites New New
Quality Inn Suites New Castle
Quality Inn & Suites New Castle Hotel
Quality Inn & Suites New Castle New Castle
Quality Inn & Suites New Castle Hotel New Castle

Quality Inn & Suites New Castle Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 425 out of 840 reviews
Rating 8 - Good. 253 out of 840 reviews
Rating 6 - Okay. 95 out of 840 reviews
Rating 4 - Poor. 28 out of 840 reviews
Rating 2 - Terrible. 39 out of 840 reviews

8.6/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Loren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A solid, pleasant option. Not fancy, but clean and comfortable. There was a full house and I didn’t hear my neighbors at all, so that’s great. Note that there is no elevator at this property. Didn’t bother me but if you have mobility issues, make sure to ask for a first floor room. Shower was decent and bathroom was clean. I’d stay there again.
Stayed 1 night in Sep 2025

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room size and beds were ok. However the room was not very clean. There were bloody looking small stains on the wall. The carpets were pretty filthy. The only positive was the staff was very friendly and welcoming
Stayed 6 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff. Very helpful.
Stayed 6 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, very helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Georgios

Travelled with family and small children
Liked: Cleanliness, staff & service
Being honest, the facility needs updated. BUT (!) having said that, the end result is even more important. Usually, hotels that become old, also have staff that gives up. Not here. The staff is not just very nice and helpful, they are proud of doing their best and it shows. The hotel, despite the shortcomings is CLEAN, which, to me, is the most important thing when it comes to a budget friendly solution. I would advise the ownership to help their people by giving them a place as good as their work ethic. To the people who work here; thank you. Our stay was a pleasure.
Stayed 2 nights in Sep 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a quaint little area. It’s a great place for you to lay your head and enjoy quiet night. It’s a very good restaurants around the area also and if you need to get to a grocery store, there’s one right across the street
Stayed 3 nights in Sep 2025

10/10 Excellent

Bernice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with the Staff. They were so friendly. They were so kind and patient with their guests. Our room was very clean and we were very satisfied with our breakfast. The only recommendation I have is to clean up the outside entrance area because when we saw it we thought we might have made a mistake in booking but once inside we saw it was fine.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jessica

Stayed 3 nights in Jul 2025

10/10 Excellent

Hayde

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice and clean, friendly staff i highly recommend
Stayed 1 night in Jul 2025

10/10 Excellent

Christina

Stayed 1 night in Aug 2025

10/10 Excellent

Melissa Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Quiet
Stayed 5 nights in Sep 2025

10/10 Excellent

Luciana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional experience!

What a Gem!Such a wonderful little spot that felt like a home away from home.We (me, husband & son) travelled from Toronto,Canada and this Inn exceeded our expectations.Very,very clean from the rooms to the hallways,to the front area,even the breakfast area was being consistently cleaned.The staff was exceptional,from Ana to Christie & Tiffany who were so welcoming,informative,some of the friendliest people you will ever meet.You can tell they really care about the Inn,are so happy that you are there and want you to have the best experience.The Inn is so well kept,clean and smells lovely…very rare to have but the hallways and rooms smelt lovely and my little guy even made comments-shout out to the housekeeping staff,you do a phenomenal job!Beds were very clean and comfortable, room was spotless,plenty of clean well folded towels,TV had many great channels,fridge was bigger than your typical hotel fridge.There was even a microwave and coffee machine with sealed cups and coffee/tea.The well stocked breakfast was great with a bit of everything for everyone,we thoroughly enjoyed it.It was a nice quiet respectful place and we all slept amazingly which is usually rare with other places.We were so impressed with this Inn,the staff definitely make it beyond 5 stars,they are the heart of this place.Thank you for everything that you do! It does not go unnoticed. We will be returning to New Castle/Pittsburgh and will 100% be staying here and have already recommended it to friends.
Stayed 1 night in Sep 2025

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Scott

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Stay was affordable and room was very clean! We felt very at home and whatever they are paying the hostess that checked us in is not enough!!! We will definitely be coming back
Stayed 2 nights in Sep 2025

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Stayed 1 night in Sep 2025

10/10 Excellent

Jacorius

Stayed 2 nights in Aug 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was fine. Water pressure was awesome! Water was hot when weeded
Stayed 3 nights in Sep 2025

10/10 Excellent

Lise, Battle Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

reynold

Liked: Staff & service
Holly who greeted me at the front desk was fantastic. Interested helpful smiling. She is a great asset to the hotel. She should be recognized and rewarded! I dont usually fill these out but she is the exception. Bravo!!
Stayed 1 night in Sep 2025

8/10 Good

christi

Stayed 1 night in Sep 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I thought everything was great!
Stayed 2 nights in Aug 2025