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Crystalbrook Riley

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Resort Suite | Beach/ocean view
2 bars/lounges, rooftop bar
2 bars/lounges, rooftop bar
Balcony
Sea Bath Panoramic King | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
131-141 Esplanade, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪1 min walk‬
  • Place, Esplanade Lagoon
    ‪8 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪11 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪9 min drive‬

Room options

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout curtains

Resort King

9.0 out of 10
Wonderful
(20 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout curtains

Urban King

8.6 out of 10
Excellent
(34 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout curtains

Urban Twin

9.8 out of 10
Exceptional
(17 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout curtains

Resort Twin

7.8 out of 10
Good
(7 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Sea King

View from room

Sea King

9.6 out of 10
Exceptional
(21 reviews)
  • Sea view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panoramic Sea King

Panoramic Sea King | View from room

Panoramic Sea King

9.2 out of 10
Wonderful
(20 reviews)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Sea

View from room

Family Sea

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Urban

Premium bedding, in-room safe, desk, blackout curtains

Family Urban

  • City view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Resort

Premium bedding, in-room safe, desk, blackout curtains

Family Resort

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Urban Panoramic King

Urban Panoramic King | Premium bedding, in-room safe, desk, blackout curtains

Urban Panoramic King

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Sea Bath Panoramic King

Sea Bath Panoramic King | Deep-soaking bathtub

Sea Bath Panoramic King

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Resort Suite

Premium bedding, in-room safe, desk, blackout curtains

Resort Suite

  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Sea Suite

Premium bedding, in-room safe, desk, blackout curtains

Sea Suite

  • Sea view
  • 69 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Urban Suite

Urban Suite | Premium bedding, in-room safe, desk, blackout curtains

Urban Suite

  • City view
  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Resort Double Double

Resort Double Double | Premium bedding, in-room safe, desk, blackout curtains

Resort Double Double

  • Resort view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Riley Suite

Riley Suite | Premium bedding, in-room safe, desk, blackout curtains

Riley Suite

  • Sea view
  • 84 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed
  • Free Wi-Fi

Similar properties

View from room
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  • Pool
  • Kids’ pool
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 1,016 reviews
The price is CHF 137
includes taxes & fees
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About this property

Crystalbrook Riley

A full-service spa, an outdoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar. Housekeeping is available once per stay.
Crystalbrook Riley offers 311 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments.
Crystalbrook Riley's great location gets high marks from our customers. During your stay, you're just a quick walk from Cairns Esplanade. Features include free WiFi in public areas, plus 2 bars and a full-service spa.
  • Free WiFi
  • Enjoy Asian cuisine and ocean views while dining at Paper Crane
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to manicures and pedicures, facials or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the location and the pool
  • Steps from Cairns Esplanade and 14 minutes on foot from Reef Fleet Terminal
Crystalbrook Riley offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 6 meeting rooms available. Spa services, tour/ticket assistance, and a garden are also featured at the luxury Crystalbrook Riley. For a fee, parking is available.

This 5-star Cairns hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10 AM.
Paper Crane – This poolside restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side – This poolside bar specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Rocco – Overlooking the ocean, this rooftop bar specialises in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club – Overlooking the ocean and pool, this bar specialises in seafood and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 20 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run films
  • IPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 42 for adults and from AUD 21 for children
  • Self-parking fee: AUD 20.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7 AM to 9 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riley Crystalbrook Collection Resort Cairns

Riley Crystalbrook Collection Resort

Riley Crystalbrook Collection Cairns

Riley Crystalbrook Collection

Riley a Crystalbrook Collection Resort

Crystalbrook Riley Hotel

Crystalbrook Riley Cairns

Crystalbrook Riley Hotel Cairns

Riley a Crystalbrook Collection Resort

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 720 out of 1012 reviews
Rating 8 - Good. 182 out of 1012 reviews
Rating 6 - Okay. 72 out of 1012 reviews
Rating 4 - Poor. 27 out of 1012 reviews
Rating 2 - Terrible. 11 out of 1012 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Very clean, nice rooms and furnishings. Staff relocated us to an upgraded room when we had trouble with our A/C.
Stayed 4 nights in Jan 2026

6/10 Okay

Kerry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. We had 2 rooms for the family. Very much enjoyed the hotel. Rained a lot while we were there which was unfortunate. Lovely breakfast buffet included which was amazing travelling with teenagers with healthy appetites.Rooftop bar was lovely.
Stayed 3 nights in Jan 2026

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful, comfortable stay at Crystalbrook Riley. The reception team was consistently helpful and welcoming, always greeting us with a smile. Our room felt fresh and clean, the amenities were modern, and the pool area was truly outstanding. The only minor issue occurred on one day of our three-night stay: we returned to our room just before lunch to find it hadn't been serviced yet. Reception mentioned housekeeping was running behind, but the room wasn't attended to until nearly 3 PM. The staff seemed under significant pressure, as I had to specifically ask them to make the bed and rinse the glasses before they finished. However, since this only happened once, it didn't overshadow an otherwise excellent experience. I’d happily stay here again!
Stayed 3 nights in Jan 2026

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, very friendly and helpful staff, everything surpassed our expectations of a resort hotel. This was our first stay in a Crystalbrook hotel. Would book again
Stayed 3 nights in Feb 2026

10/10 Excellent

Sean

Stayed 1 night in Feb 2026

6/10 Okay

Janet

Travelled with partner
Liked: Cleanliness
Room and hallway all smeleed very mouldy and musty. The standard of inclusions in the bar fridge was tragic and aimed at travellers from overseas that don't know our brands and prices. Have stayed at many Crystalbrooks - in CNS Bailey is better than Riley and Flynn.
Stayed 1 night in Feb 2026

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities
The pool area was relaxing
Stayed 3 nights in Jan 2026

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities
Great location, rooms and facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean room. Great pool.
Stayed 5 nights in Jan 2026

10/10 Excellent

Kiera

Stayed 1 night in Jan 2026

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Beautiful sea view and overlooking the large lagoon pool. Gym was adequate but limited equipment
Stayed 3 nights in Jan 2026

10/10 Excellent

Paul, Peregian Beach

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms pool was great
Stayed 2 nights in Jan 2026

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice room, good pool with views and good location
Stayed 3 nights in Jan 2026

10/10 Excellent

Fiona

Business traveller
Liked: Cleanliness, staff & service, amenities
Beautiful property
Stayed 1 night in Jan 2026

10/10 Excellent

Andrew

Stayed 2 nights in Jan 2026

10/10 Excellent

Janene

Business traveller
Liked: Cleanliness, staff & service, amenities
bed was very comfortable and staff friendly
Stayed 1 night in Jan 2026

10/10 Excellent

Thomas

Stayed 1 night in Jan 2026

10/10 Excellent

Alexia Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 - Absolutley amazing stay - staff were perfect - everything was clean and neat and pool was also clean and wasnt over run with guests - could have afew more lounges around the pool but then again you dont want it to crowded room service was a bit $$ for the serving sizes but taste made up for that 100% I wouldnt stay anywhere else
Stayed 3 nights in Jan 2026

10/10 Excellent

Michael, Dudley Park

Stayed 1 night in Jan 2026

10/10 Excellent

Jignesh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good experience
Stayed 2 nights in Jan 2026

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms spacious and very clean, new towels each day and air conditioning amazing. We stayed in the tower.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2026

2/10 Terrible

Adrian

Liked: Cleanliness
The hotel itself is very nice, well maintained, and visually appealing. The staff was courteous and did attempt to assist during my stay. Unfortunately, I experienced an issue with the room that ultimately shortened my visit. Due to the tropical climate, there was a noticeable musty odor in the room, which was uncomfortable, particularly as I use a sleep apnea machine while sleeping. I had originally booked three nights but decided to check out after the first night. I spoke with hotel staff and was shown three alternative rooms; however, the same odor was present in each one. The staff mentioned that the smell might be related to recently replaced carpeting. From my experience with extensive travel, it seemed more consistent with humidity or ventilation challenges. Additionally, the air conditioning would not go below 21°C, which may have contributed to the issue. While the property itself is lovely, the room conditions made my stay less comfortable than expected. I appreciate the efforts of the staff and hope this feedback is helpful for future improvements.
Stayed 3 nights in Jan 2026

8/10 Good

Wade

Liked: Cleanliness, property conditions & facilities
Overall, enjoyable, but a bit too expensive. Particularly good breakfast buffet - but rather expensive. The breakfast buffet is quite similar but actually slightly better at Crystalbrook Bailey, where it's also significantly cheaper. Room had an okay view but was only a few floors up, so it was more of trees than of the ocean. No road noise at all, surprisingly - good sound insulation. Never heard anything from surrounding rooms either. The bathroom tended to flood when the shower was used - looks like the floor simply doesn't slope towards the drain, so water easily creeps out of the shower and all over the bathroom floor. Ventilation was also poor so condensation formed on the air-conditioned walls and countertop, making everything damp. Kinda gross. The floor to ceiling windows were nice, but the odd shape of the room made its layout awkward and meant there wasn't a lot of counter space nor seating. The bathroom had almost no counter space.
Stayed 1 night in Jan 2026