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Novotel Cairns Oasis Resort

4.5 star property

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Photo gallery for Novotel Cairns Oasis Resort

Outdoor pool, pool umbrellas, pool loungers
Interior entrance
In-room safe, individually decorated, individually furnished
Serves lunch, dinner and brunch
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
122 Lake St, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪3 min walk‬
  • Place, Cairns Night Markets
    ‪6 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪8 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, Pool View

In-room safe, individually decorated, individually furnished

Standard Double Room, 2 Double Beds, Pool View

8.4 out of 10
Very good
(18 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Pool View

In-room safe, individually decorated, individually furnished

Deluxe Room, 1 King Bed, Pool View

8.8 out of 10
Excellent
(12 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, individually decorated, individually furnished

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Pool View

In-room safe, individually decorated, individually furnished

Deluxe Room, 2 Queen Beds, Pool View

9.0 out of 10
Wonderful
(21 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

In-room safe, individually decorated, individually furnished

Deluxe Room, 2 Queen Beds

8.6 out of 10
Excellent
(21 reviews)
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite (Deluxe)

Family Suite (Deluxe) | In-room safe, individually decorated, individually furnished

Family Suite (Deluxe)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite

Suite | In-room safe, individually decorated, individually furnished

Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

In-room safe, individually decorated, individually furnished

Standard Double Room, 2 Double Beds

8.0 out of 10
Very good
(30 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Pool View

Standard Room, 1 King Bed, Pool View | In-room safe, individually decorated, individually furnished

Standard Room, 1 King Bed, Pool View

8.8 out of 10
Excellent
(12 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, individually decorated, individually furnished

Standard Room, 1 King Bed

7.8 out of 10
Good
(16 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Novotel Cairns Oasis Resort

Luxury hotel with fitness centre and 24-hour front desk
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
Novotel Cairns Oasis Resort offers 314 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. 55-inch LCD televisions come with digital channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cairns hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Microwaves, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Children aged under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Novotel Cairns Oasis Resort's great location. During your stay, you're just a quick walk from Cairns Esplanade. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy garden views while dining at Moku
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and scooters/mopeds to rent
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute walk from Cairns Esplanade and 6 minutes on foot from Cairns Night Markets
Novotel Cairns Oasis Resort offers its guests a kids' pool, an outdoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 7 meeting rooms. Event space at this hotel measures 1938 square feet (180 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Novotel Cairns Oasis Resort. Parking is available for a fee.

This 4.5-star Cairns hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Moku – Overlooking the pool and garden, this restaurant serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).
Moku Bar + Grill – This bar serves brunch, lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.
Moku Beach Club – This poolside bar serves lunch and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (AUD 12 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: AUD 37 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Moku
  • Moku Bar + Grill
  • Moku Beach Club

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Scooter/moped rentals
  • TV in common areas

Family friendly

  • Children's pool
  • Fenced pool
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,938 square foot of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 200
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 15 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 37 per person
  • Covered self-parking fee: AUD 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: AUD 200 (subject to availability)
  • In-room microwave fee: AUD 50 per stay
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 15 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Cairns Novotel Oasis Resort
Cairns Novotel Resort
Cairns Oasis Novotel
Novotel Cairns
Novotel Cairns Oasis
Novotel Cairns Oasis Resort
Novotel Oasis
Novotel Oasis Resort
Novotel Oasis Resort Cairns
Oasis Cairns Resort
Accor Cairns Oasis Hotel
Novotel Cairns Oasis Hotel Cairns
Oasis Hotel Cairns
Oasis Cairns
Oasis Resort Cairns
Cairns Novotel
Novotel Cairns Oasis Cairns
Novotel Cairns Oasis Resort Hotel
Novotel Cairns Oasis Resort Cairns
Novotel Cairns Oasis Resort Hotel Cairns

Novotel Cairns Oasis Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 466 out of 828 reviews
Rating 8 - Good. 253 out of 828 reviews
Rating 6 - Okay. 72 out of 828 reviews
Rating 4 - Poor. 28 out of 828 reviews
Rating 2 - Terrible. 9 out of 828 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Rhiannon

Travelled with family
Disliked: Staff & service
From first arrival we had nothing but issues. We had organised 2 months ahead of time that we needed adjoining rooms, told via email that our booking was amended and it wasn’t. Female front desk worker was not friendly or helpful. First night we had seperate rooms which caused issues with children, had to sleep on very hard rollaway bed so they were not in different rooms. Manager George was great and did manage to organise us adjoining rooms for the remaining 2 nights, however we never got the twin beds booked we only got king beds. Once we arrived in new room the cleaning staff barged in without knocking as we were getting dressed, very unprofessional. Lift also broke down, I’m in a moon boot and had to go down 4 flights stairs carrying a suitcase. Power went out on one occasion but was restored quickly. Pool area is great however no policing of the sun loungers and people reserving multiple even for children who are swimming in the pool, which is really not fair. Food was also mediocre considering the price. Would not recommend this hotel to anyone
Stayed 3 nights in Oct 2025

10/10 Excellent

Hana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for young families in Cairns. Close enough to talk to town and to Muddy’s playground, right next door to the aquarium. Fantastic pool which my kids loved and so nice to have some activities during the day and night for the kids/family. Food service is a bit slow at the restaurant but otherwise breakfast is great. Will definitely be staying again when we next go to Cairns.
Stayed 2 nights in Sep 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, room comfort
The recrption staff were lovely & helpful. The room was nice, but the bar fridge was not working properly. Overall a pleasant place to stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Cristian

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Waseem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellenet highly recommend
Stayed 4 nights in Sep 2025

8/10 Good

Hanna Abel Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to esplanade. More suited for familys rather then couples.
Stayed 7 nights in Sep 2025

10/10 Excellent

Anitha Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2025

8/10 Good

Elias

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, nice pool, good food, nearby to everything
Stayed 3 nights in Aug 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice enough but perhaps not as luxurious as I was hoping for the 4 star rating and price tag. The pool and swim up bar are a great feature and food was good, though gluten free food not labeled on the menu.
Stayed 3 nights in Sep 2025

8/10 Good

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is in serious need of maintenance and renovation. the bathroom was pretty gross. The toilet had a big crack in it. the carpets smell musty
Stayed 4 nights in Sep 2025

6/10 Okay

Vijay

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Rooms are very small. breakfast was Ok . avoid dinners at this place
Stayed 5 nights in Sep 2025

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Umbrellas offered when raining, nice big pool, would be great to have a spa when the pool is too cold.
Stayed 4 nights in Sep 2025

6/10 Okay

Wayne

Travelled with partner
Liked: Staff & service, amenities
The pool is fantastic
Stayed 3 nights in Sep 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 9 nights in Aug 2025

10/10 Excellent

Oscar

Stayed 4 nights in Sep 2025

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S
Stayed 5 nights in Sep 2025

10/10 Excellent

Michelle

Stayed 1 night in Aug 2025

8/10 Good

Bradley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Facilities are good but rooms definitely need upgrading and or maintenance.
Stayed 3 nights in Sep 2025

8/10 Good

Paul William

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was well located it was eacy to walk to Cairns city attractions & hotel was clean with friendly staff.
Stayed 7 nights in Aug 2025

8/10 Good

Bryce, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in central Cairns and many rooms have views of pool
Stayed 3 nights in Sep 2025

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute booking because my Son ended up in the hospital from a cruise we were on. It was pretty expensive to stay here but many places were already booked. We didn’t use any of the amenities but the pool area looked really nice. The place was clean.
Stayed 2 nights in Aug 2025

8/10 Good

Bryce, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, friendly staff, good location
Stayed 1 night in Aug 2025

10/10 Excellent

Linda van der

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, exceptionally clean, rooms serviced daily, excellent amenities - highly recommend
Stayed 6 nights in Aug 2025

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025