We couldn't get access code from host. Sent three messages in the Vrbo app over 2.5 hr period, left 1 voice mail before mail box said it was full. Had to find other accommodation on our own in a sold out City at double the costs on Calgary Expo weekend, then I can submit for Vrbo to send a refund. When I booked this listing there was one bad review but I figured I would give this host a chance to redeem themselves since they were new, but that backfired spectacularly.