We stayed 1 night and the room and cleanliness were perfect. However, a breakfast was supposed to be included (which was confirmed to us on our arrival) and the next morning we arrived at the desk at 7:00 am to be told that there was no breakfast. We had to do 3 Tim Hortons in order to find one open to buy ourselves something to eat. The person at the desk took our contact details as well as a copy of the breakfast invoices and told us that the manager would follow up with us the same day. We are 15 days later and still no news despite our calls. It was very disappointing not to have the breakfast included but we understand that these are things that can happen. However, the attitude and the follow-up of the manager is even more disappointing. We often go to Calgary and will not be returning to this hotel.