Cuando llegamos al hotel nos informaron que no teniam habitacion para nosotros y nos ofrecieron otras opciones lejos del lugar lo cual no aceptamos.
Nos tocĂł buscar de emergencia otro alojamiento en la zona por el cual pagamos 100 dolares extras a lo que teniamos presupuestados.
me gustĂł que ese hotel esta cerca de lo bonito de Cali y las personas del Granada Loft son muy agradables. Juliana una persona del hotel me tratĂł muy bien
Some of the one stars were a complete guess because I never actually stayed here. Around midnight the night before In was supposed to check in the hotel notified me they didn't have enough rooms to accommodate me and that I needed to cancel my reservation through Expedia. Which I did and booked a last minute, nonrefundable reservation at a different hotel. The next morning I received a message from Granada staff saying they resolved their room issue and that they were looking forward to seeing me check in later that day. Since then, which has been nearly a week, Expedia and I have tried to reach out to the hotel for a refund, which the hotel refuses. So, I make a reservation, hotel tells me to cancel the night before, I cancel, and then the hotel sticks me with a bill anyway. Beware of these scam artists.