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Hyatt Carmel Highlands

4.0 star property

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Photo gallery for Hyatt Carmel Highlands

Breakfast and lunch served
Property entrance
Outdoor pool, pool loungers
Fireplace
Big Sur Suite, 1 Bedroom, Ocean View | Living area | 54-inch flat-screen TV with cable channels, TV, fireplace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • 24/7 front desk
  • Bar
  • Gym

Explore the area

View in a map
120 Highland Dr, Carmel, CA, 93923
  • Place, Point Lobos State Natural Reserve
    ‪1 min drive‬
  • Place, China Cove
    ‪5 min drive‬
  • Place, Carmel Beach
    ‪7 min drive‬
  • Airport, Monterey, CA (MRY-Monterey Peninsula)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Garden View

Standard Room, 1 King Bed, Garden View | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Garden View

Standard Room, 2 Queen Beds, Garden View | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Garden View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View | Premium bedding, pillow-top beds, in-room safe, desk

Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

  • 46 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Big Sur Suite, 1 Bedroom, Ocean View

Big Sur Suite, 1 Bedroom, Ocean View | Living area | 54-inch flat-screen TV with cable channels, TV, fireplace

Big Sur Suite, 1 Bedroom, Ocean View

  • 57 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Point Lobos Suite, 1 Bedroom, Ocean View

Point Lobos Suite, 1 Bedroom, Ocean View | Living area | 54-inch flat-screen TV with cable channels, TV, fireplace

Point Lobos Suite, 1 Bedroom, Ocean View

  • 79 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Townhome, 1 Bedroom, Kitchenette, Ocean View

Townhome, 1 Bedroom, Kitchenette, Ocean View | Living area | 54-inch flat-screen TV with cable channels, TV, fireplace

Townhome, 1 Bedroom, Kitchenette, Ocean View

8.0 out of 10
Very good
(1 review)
  • 83 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

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About this property

Hyatt Carmel Highlands

Family-friendly resort with full-service spa and free valet parking
A full-service spa, an outdoor pool and a restaurant are available at this smoke-free resort. Valet parking is free. Additionally, a fitness centre, a bar/lounge and Access to hot tub are on-site.
Hyatt Carmel Highlands offers 142 air-conditioned accommodations, which are accessible via exterior corridors, and features fireplaces and MP3 docking stations. Pillowtop beds feature premium bedding. 54-inch flat-screen televisions come with cable channels, DVD players and pay-per-view films. Full-sized fridge/freezers and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This Carmel resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages and Swedish massages.
Our customers tell us that they can't get enough of the helpful staff at Hyatt Carmel Highlands. During your stay, you'll be within walking distance of Point Lobos State Natural Reserve. You'll find features such as free valet parking, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • WiFi in some public areas for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to Swedish massages at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym
  • Just a 2-minute drive from Point Lobos State Natural Reserve and 10 minutes from 17-Mile Drive
Hyatt Carmel Highlands offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee.

Business amenities include a business centre and meeting rooms. A fitness centre, spa services, and a terrace are also featured at the family-friendly Hyatt Carmel Highlands. Self parking and valet parking are free.

This 4-star Carmel resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Pacific's Edge – This restaurant serves breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacific's Edge

Things to do

  • Children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • DVD player
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 54-inch flat-screen TV with cable channels
  • DVD player
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Dryer
  • Fireplace
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 3 AM

Check-out

Check-out before noon

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 33.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Faxes
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 35 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Carmel Highlands
Carmel Highland Inn

Reviews

Hyatt Carmel Highlands Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 440 out of 804 reviews
Rating 8 - Good. 165 out of 804 reviews
Rating 6 - Okay. 103 out of 804 reviews
Rating 4 - Poor. 61 out of 804 reviews
Rating 2 - Terrible. 35 out of 804 reviews

Reviews

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities
Service from the front desk to the valet to the restaurant was top notch. Super helpful and very attentive. Loved the vibe of the whole property! The live music was great and the martinis were great!
Stayed 2 nights in Jul 2025

6/10 Okay

Vivian

Travelled with family
Liked: Amenities
A great location and easy drive to Carmel Valley and attractions in the area. The place needs some work-paint is flaking. It’s beautiful with great views but dated. The housekeeping never came even though it said in the welcome sheet that they come daily with an evening turn down lights as well. No refrigerator in the room. The bell staff were not quite welcoming and helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Struggling hotel with overpriced rates

If I’m paying $850 a night, I expect better service and accommodations than what the local roadside motel has to offer. This aging hotel fell short of our expectations for the following reasons. 1) The check-in process took 25 minutes. Not because of a line but because of slow service and other upset customers. 2) Upon checking in, you are immediately referred to someone who harasses you about timeshares. 3) The ocean view room we paid extra for smelled musty and the ocean view was blocked by a giant tree. 4) The room had no refrigerator as advertised. No mini fridge was available. This resulted in us having to toss $50 worth of leftovers. 5) The first time we tried taking a shower we noticed the water wouldn’t drain. 9 hours later and the issue was still not resolved. 6) We were provided another room, but it was further away from the amenities and had no ocean view. We were offered no compensation even though we paid more for an ocean view room. The staff seem unable to make basic decisions without getting a manager involved, who never even has the courtesy to show their face. Overall this was a poor experience and we will not be returning.
Stayed 2 nights in Jul 2025

10/10 Excellent

Haini

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 6 nights in Jun 2025

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful views of the ocean. Rooms close enough to listen to the sound of the ocean waves. Relaxing, clean, and peaceful rooms. Feels rural, yet close to shopping, great coffee, and restraunts. People in the area are super friendly.
Stayed 2 nights in Jul 2025

2/10 Terrible

Igal

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No hot water in the bath, staff didnt take care to fix the problem or move us to different room Very bad attitude
Stayed 2 nights in Jul 2025

2/10 Terrible

william

Travelled with partner
Disliked: Amenities, property conditions & facilities
The location & view are exceptional. The valet & front desk staff were very good. The bath had nice shower doors & vanity mirror but overall the room was very poorly designed & equipped & had poor quality of finishes throughout. Nothing coordinated. ROOM SPECIFIC: no quality of interior design, no refrigerator, curtain over thermostat, lack of good lighting, no chairs other than uncomfortable chairs at small round table, no comfortable chair to lounge & enjoy the view, 1 piece of art in room that was hung 3" from ceiling to avoid fire alarm, low budget & useless electric fireplace that took up too much of the room, too many floor finishes, no pad & pen, no area information booklet, laminate floor looked & felt cheap, inset run under bed did not align with furniture BATH SPECIFIC: no quality of interior design, shower tile layout made no sense & felt cheap, no shelf in shower, no shelf in shower room, no trash can in shower room, no mirror in shower room, bad lighting, bad water pressure, one-ply toilet paper, toilet paper holder in location that injured knees HOUSEKEEPING SPECIFIC: no new hand towels, coffee mugs wiped with cloth instead of changed for new, bed not made properly...only pulled up & tucked at bottom, pillows not fluffed or made nice OVERALL: At a cost of $674 per night plus taxes & fees, this was an expensive 2 night getaway & was not worth the cost. For this price, I would expect much more quality & service from a hotel. Very overrated property!
lack of design in overall room with 1 piece of art at ceiling, huge electric fireplace, no lounge chair, bad finishes
lack of design in bathroom, no shelf in shower, no shelf in bathroom, no trash can, no mirror, bad finishes
lack of design, too many finishes, cheap laminate floor
housekeeping version of making the bed
Stayed 2 nights in Jul 2025

10/10 Excellent

SUSHEEL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unique location
Stayed 2 nights in Jul 2025

10/10 Excellent

Jim

Stayed 5 nights in Jun 2025

6/10 Okay

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Beautify view of ocean/coast.. warning though.. there are TWO DIFFERENT HOTELS HERE.. the room description is NOT necessarily the room you actually get ! the room description stated FULL FRIDGE.. when I called to verify I was told that is the "Vacation Properties" not the main resort and that there would be a mini fridge how are you supposed to know when you book then ? so not only was there not a full fridge.. there was NO MINI FRIDGE. Also.. parking is VERY limited and you could end up driving around and around property trying to find a space and makes you not want to leave again in fear of losing a good parkign spot and hving to walk around uphills and down stairs. Be ready..
Stayed 2 nights in Jun 2025

4/10 Poor

Ronda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

MARK, La Quinta

Travelled with family
Disliked: Amenities, property conditions & facilities
Overall disappointment for a high end luxury hotel. Views were the only excellent thing. Staff was not knowledgeable and did not communicate well. Had problems with WIFI and it was not fixed for 24 hours. Was told manager would call me 3 separate times but never received a call. Even at check out, manager was not available. Room was recently remodeled but not really completed, with missing items. Finally, property is old and needs a lot of updates to be considered high end. Over priced. Very disappointed for the money
Stayed 2 nights in Jun 2025

4/10 Poor

Kewu

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check in time is 4pm. We checked in around 4:40pm but the room was not ready. They could provide any more information but want to charge our credit card immediately. The ocean view room was obstructed by other building. We could not see sunset view because of the other building in front of us. We felt like the room was built in the basement. Only one sliding window has obstructed ocean view. Especially when you sit down on the table. You will feel like everything is in the basement.
Stayed 3 nights in Jun 2025

4/10 Poor

MARK, La Quinta

Travelled with family
Very disappointed
Stayed 2 nights in Jun 2025

10/10 Excellent

Marisa

Stayed 3 nights in Dec 2024

8/10 Good

Kristina

Stayed 2 nights in Nov 2024

8/10 Good

Pouyan

Travelled with family
Liked: Cleanliness, staff & service
Main lobby and restaurant area is 4 star. However, the rooms are 3 star I would say.
Stayed 2 nights in Dec 2024

6/10 Okay

Kenneth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The views from the hotel are amazing. The rooms are very dated, faux fireplaces, hole in the wall, bugs in the bathtub, hot water not working.
Stayed 2 nights in Jan 2025

4/10 Poor

Brian

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property was nice. The bellman service/valet staff were the nicest group at this facility. Check in was at 4pm and although ours was ready at that time, there were a lot of people in front of us whose reservation were not. They had no other alternatives but to say “I’m sorry.” It seemed very unprofessional from the start. The room itself was ok. Very outdated for the price we paid. The heater didn’t work so we had to rely on the small fire place heater all week. The shower was a disaster. Your options were scalding hot, or freezing cold so our showers were quick and unenjoyable. The bathroom didn’t have an exhaust fan so my poor wife had to hear me blow it up everyday and it also caused the bathroom mirror to fog up quickly making her have to wait on me to finish showering before she could get ready. The beds were very hard and uncomfortable. The view was nice (if you get an ocean facing view) but if not, you are surrounded by trees and plants. Again, for the price we paid, you’d also think room service would be an option but it was not. We were told we had to go to the restaurant and order our food to go. I also paid $500 for their New Years Eve dinner and party. They didn’t have my reservation on file so I had to show them proof of purchase from an email to gain access to the event. Our reservation was for 7:30 but the service was so slow that we didn’t get done until 10:30! The party itself sucked too. It was designed for retirement age folks and not mid 30s like us.
Stayed 5 nights in Dec 2024

10/10 Excellent

Pramod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

Jorge

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Here is the thing to know about this property. It is really two hotels on one location. Higher up the hill you have very nice cabin like rooms that more or less are worth the exorbitant per night rates. But closer to the main building, you have rooms that are the quality of a Motel 6, but are charged out at over $500 per night. You pay a premium to be lodging near much nicer rooms and a beautiful view. The food at the restaurant is also relatively poor. For $250 you can feed four people a dinner the quality of which would fit in nicely at a Denny's restaurant. But you do get a pretty awesome view of the pacific ocean.
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk manager was professional & helpful. Staffs are helpful on setting fire in living room.
Stayed 1 night in Dec 2024

8/10 Good

Elena, Los Angeles

Stayed 2 nights in Dec 2024