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Aloft Cancun

3.5 star property

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Photo gallery for Aloft Cancun

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Restaurant
Exterior
Restaurant
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
  • Pet-friendly

Explore the area

View in a map
Boulevard Kukulcan Km 9, Mz 48 L-8-1, Zona Hotelera, Cancun, QROO, 77500
  • Place, Cancun Convention Center
    ‪3 min walk‬
  • Place, Caracol Beach
    ‪5 min walk‬
  • Place, La Isla Shopping Mall
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Aloft Two Queen Room With Lagoon View

Minibar, in-room safe, desk, laptop workspace

Aloft Two Queen Room With Lagoon View

  • Sleeps 4

View all photos for Aloft Two Queen Room With Ocean View

Minibar, in-room safe, desk, laptop workspace

Aloft Two Queen Room With Ocean View

  • Sleeps 4

View all photos for Aloft King Room with Lagoon View

Minibar, in-room safe, desk, laptop workspace

Aloft King Room with Lagoon View

  • Sleeps 2

View all photos for Aloft King Room with Ocean View

Minibar, in-room safe, desk, laptop workspace

Aloft King Room with Ocean View

  • Sleeps 2

View all photos for Junior Suite With Lagoon View

Minibar, in-room safe, desk, laptop workspace

Junior Suite With Lagoon View

  • Sleeps 2

View all photos for Junior Suite With Ocean View

Minibar, in-room safe, desk, laptop workspace

Junior Suite With Ocean View

  • Sleeps 2

View all photos for aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View

aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View | Minibar, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View

8.2 out of 10
Very good
(13 reviews)
  • 29 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking, Ocean View

aloft, Room, 1 King Bed, Non Smoking, Ocean View | Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(4 reviews)
  • 29 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed, Non Smoking, Lagoon View

Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking, Lagoon View

7.0 out of 10
Good
(14 reviews)
  • 29 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking, Ocean View

Beach/ocean view

aloft, Room, 2 Queen Beds, Non Smoking, Ocean View

7.4 out of 10
Good
(16 reviews)
  • 29 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 2 Queen Beds, Non Smoking

aloft, Room, 2 Queen Beds, Non Smoking | Minibar, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(90 reviews)
  • 29 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Aloft Two Queen Room

Minibar, in-room safe, desk, laptop workspace

Aloft Two Queen Room

  • Sleeps 4

View all photos for aloft, Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Aloft King Room

Minibar, in-room safe, desk, laptop workspace

Aloft King Room

  • Sleeps 2

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About this property

Aloft Cancun

Pet-friendly Cancun hotel connected to the convention centre, steps from UltraMar Ferry Terminal
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and conference space. Housekeeping is available on request.
Aloft Cancun offers 177 air-conditioned accommodations with minibars and a safe. 42-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Aloft Cancun. During your stay, you'll be connected to the convention centre and just a quick walk from Gaviota Azul Beach. Free WiFi in public areas, an outdoor pool and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from UltraMar Ferry Terminal and Cancun Convention Center
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Aloft Cancun offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 366 square feet (34 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and dry cleaning/laundry services are also featured at the business-friendly Aloft Cancun.

This 3.5-star Cancun hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:00 AM.
NOOK – On-site restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: MXN 270 for adults and MXN 135 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • NOOK

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 366 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2013
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 1140
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1140
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 950 per accommodation, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per night
  • Service fee: MXN 60 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 270 for adults and from MXN 135 for children
  • Pet fee: MXN 950 per accommodation, per night
  • Early check-in fee: MXN 1140 (subject to availability)
  • Late check-out fee: MXN 1140 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aloft Cancun
Aloft Hotel Cancun
Cancun Aloft
Aloft Cancun Hotel

Reviews

Aloft Cancun Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 135 out of 225 reviews
Rating 8 - Good. 50 out of 225 reviews
Rating 6 - Okay. 21 out of 225 reviews
Rating 4 - Poor. 9 out of 225 reviews
Rating 2 - Terrible. 10 out of 225 reviews

Reviews

10/10 Excellent

Tamia

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Aug 2025

8/10 Good

Maria

Stayed 4 nights in Aug 2025

10/10 Excellent

Saurabh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

CARRIE S.

Stayed 2 nights in Aug 2025

10/10 Excellent

Jamelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft is a great company. The accessibility room was spacious and comfortable. We appreciated the amenities such as shower chair and commode support handles. Will definitely use Aloft in the future.
Stayed 1 night in Aug 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved It
Stayed 4 nights in Jul 2025

8/10 Good

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Very assessable to everything
Stayed 7 nights in Jul 2025

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Gwen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Lili

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the bar.
Stayed 5 nights in Jun 2025

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 3 nights in Jul 2025

10/10 Excellent

Mauro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

juan

No water in my room
Stayed 1 night in Jul 2025

8/10 Good

Tapas

Stayed 5 nights in Jul 2025

8/10 Good

Tapas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff needs to speak in english and be more responsive
Stayed 1 night in Jul 2025

10/10 Excellent

shuntara

Travelled with group
Liked: Amenities
This was my first out of the country i must say i enjoy my stay here the rooftop pool was a big plus very relaxing.
Stayed 2 nights in Jul 2025

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Mike

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Do not stay here

Air conditioner did not work when we got in the room. They tried to fix it. We went to dinner and came back three hours later and it was hotter in the room than it was in the hallway. They didn’t want to move us until I asked for a refund. They said they had no more rooms and miraculously they found one. We never stay there again. And they offered no compensation and it was a big problem. Had to move all our stuff at 10 o’clock at night. We left the next day.
Stayed 1 night in Jul 2025

2/10 Terrible

Carolina, Grand Prairie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lied about canceling my reservation even though it was canceled in advance. I lost my money.
Stayed 1 night in Jul 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with amazing amenities. The beds were very comfortable which is a plus for me. Very close to all the activities in Cancun. Will definitely stay again
Stayed 1 night in Jul 2025

2/10 Terrible

Monica

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs a better cleaning system! Found roaches in our room by the coffee pot! No apologies at all
Stayed 1 night in Jul 2025

8/10 Good

Daja Rosemary, Portland

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and the room was fine, but the suit conditioning would not allow adjustments so we had to toggle it off and on otherwise we would be freezing. The room Needs more place for suitcases
Stayed 4 nights in Jul 2025

10/10 Excellent

Joanna Vazquez

Great customer service! Would go back again!
Stayed 5 nights in Jun 2025