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Beloved Playa Mujeres - Couples Only All Inclusive

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Terrace/patio
Property video
Lobby
3 outdoor pools, pool loungers
View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi

Explore the area

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Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪6 min walk‬
  • Place, Playa Mujeres Golf Club
    ‪6 min drive‬
  • Place, North Beach
    ‪47 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 173 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

  • 102 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 112 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite with Round Jacuzzi

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite with Round Jacuzzi

9.8 out of 10
Exceptional
(40 reviews)
  • Garden view
  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Swim Up Suite

View from room

Swim Up Suite

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 102 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

10.0 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 173 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

9.4 out of 10
Exceptional
(6 reviews)
  • 102 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 112 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

  • Ocean view
  • 267 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Honeymoon Suite Pool View

Honeymoon Suite Pool View | Premium bedding, down duvets, free minibar, in-room safe

Honeymoon Suite Pool View

  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Catch some rays at the beach or spend the day relaxing at Beloved Playa Mujeres - Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Beloved Playa Mujeres - Couples Only All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Mujeres Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • For dining with ocean views, stop by Le Bisou, one of the property's 5 restaurants and 6 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with massages, body wraps or aromatherapy at The Beloved Spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, Pilates classes and yoga classes
  • Guests have great things to say about the pool and the beach
  • Just a 5-minute drive from Punta Sam Ferry Terminal and 7 minutes from El Meco Archaeological Site
  • Airport shuttle service available for a fee
Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Beloved Playa Mujeres - Couples Only All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi.

A hot tub, a fitness centre, and spa services are also featured at the luxury Beloved Playa Mujeres - Couples Only All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Le Bisou – Overlooking the ocean and garden, this fine-dining restaurant serves breakfast and dinner.
Lupita Steakhouse – This beachfront steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open daily.
La Isla Trattoria – Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
El Mar – This beachfront restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Football

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (79 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (75 centimetre high)

More

  • 10 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Beloved Playa Mujeres - Couples Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses some wind energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 826 out of 1002 reviews
Rating 8 - Good. 115 out of 1002 reviews
Rating 6 - Okay. 25 out of 1002 reviews
Rating 4 - Poor. 11 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Naiara Kimberly Melo

Stayed 4 nights in Feb 2026

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful. Beautiful resort, very quiet and laid back. Great food and friendly staff
Stayed 5 nights in Feb 2026

2/10 Terrible

Deedar

Stayed 6 nights in Feb 2026

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
The staff.
Stayed 7 nights in Feb 2026

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities
Resort was perfect, staff were so friendly and helpful, the food and drink everywhere was incredible. Room was huge and spotless, comfy bed, loads of storage. Perfect stay
Stayed 7 nights in Jan 2026

10/10 Excellent

APSARA MEDINA, Miami

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent!!
Stayed 3 nights in Feb 2026

10/10 Excellent

Chantel Marie

Stayed 4 nights in Jan 2026

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
The room was spotless and beautiful! The staff were all super nice, helpful and courteous.
Stayed 5 nights in Feb 2026

10/10 Excellent

novia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the staff was amazing!
Stayed 5 nights in Feb 2026

10/10 Excellent

aman

Stayed 2 nights in Jan 2026

8/10 Good

Travis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 8 nights in Jan 2026

10/10 Excellent

Scott B

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved this resort!! Amazing food, ambience and service!! We will be back.
Stayed 6 nights in Jan 2026

10/10 Excellent

Maggy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beach is the most quiet and beautiful in Cancun. Staff were amazing! The room was spotless. Peaceful holiday conducive to digital detox. Beds are wonderful. Concierge staff at the beach were so helpful. Food tips: Bocadito food truck tacos. The best. Lupita Lounge: sirloin steak is actually rib eye. Delicious El Mar: Breakfast, lunch and dinner all delicious La Isla: Excellent Risotto Bisou: Delicious breakfast buffet
Playa Mujeres Beach January 2026
Stayed 7 nights in Jan 2026

4/10 Poor

Darya

Stayed 3 nights in Jan 2026

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about the place was amazing. Staff friendly. Food great. Service excellent and timely. Will highly recommend staying there.
Stayed 6 nights in Jan 2026

10/10 Excellent

Tracy Stoller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room! Excellent property and wonderful staff. Food was average to above average, but that's my only criticism!
Stayed 3 nights in Jan 2026

10/10 Excellent

Luke

Stayed 4 nights in Jan 2026

10/10 Excellent

Nils

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The perfect place for a quiet get-away. Super-clean, excellent (but not overbearing) service, spacious room (and we had the junior suite). Food was always well presented, but not always great- above par for an all-inclusive resort. The beach was beautiful and quiet. Would definitely come back again.
Stayed 4 nights in Dec 2025

2/10 Terrible

Shawn David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not helpful. Wanted to delay stay because of blizzard conditions. Did not even answer messsages. Never stay here with many great options in the area.
Stayed 3 nights in Jan 2026

6/10 Okay

Stephen

Stayed 7 nights in Jan 2026

8/10 Good

Niloufar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room . Staff , food
Stayed 5 nights in Jan 2026

10/10 Excellent

Juan

Stayed 4 nights in Dec 2025

8/10 Good

Amanda, spring

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Beach was nice. Pool options were nice too. Very calm resort
Stayed 3 nights in Jan 2026

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service of any resort or hotel I have been to. Food was great! The rooms were nice, clean, and spacious. The resort overall was beautiful. I had an amazing time and look forward to booking another stay with Beloved in the future.
Stayed 4 nights in Dec 2025

10/10 Excellent

Yakov

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent and amazing
Stayed 7 nights in Jan 2026