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Hyatt Place Cancun Airport

3.5 star property

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Photo gallery for Hyatt Place Cancun Airport

Restaurant
View from room
Room, 2 Queen Beds | Iron/ironing board, free WiFi, bed sheets
Lobby
Outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Cancun Tulum 60, Cancun, QROO, 75220
  • Place, El Tinto Golf Course
    ‪4 min drive‬
  • Place, Xoximilco
    ‪5 min drive‬
  • Place, Moon Palace Golf Club
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Roll-in Shower (Accessible)

Iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Roll-in Shower (Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Roll-in Shower (Accessible)

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Roll-in Shower (Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mangrove View)

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed (Mangrove View)

  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mangrove View)

Iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds (Mangrove View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (High Floor)

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (1 Bedroom)

Suite, 1 King Bed (1 Bedroom) | Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed (1 Bedroom)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed

9.8 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Mangrove View, 1 Bedroom)

Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed (Mangrove View, 1 Bedroom)

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
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includes taxes & fees
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About this property

Hyatt Place Cancun Airport

Hotel in Cancun with 24-hour fitness centre and coffee shop/cafe
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site.
Hyatt Place Cancun Airport offers 156 air-conditioned accommodations, with an iron/ironing board. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include a shower. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
During your stay at Hyatt Place Cancun Airport, you'll be close to Moon Palace Golf Club. Free breakfast, free WiFi in public areas and free self-parking are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include 2 meeting rooms, laundry facilities and a lift
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Xoximilco and 9 minutes from Moon Palace Golf Club
  • Free airport shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Place Cancun Airport offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

There are 2 meeting rooms available. Hyatt Place Cancun Airport also features tour/ticket assistance, laundry facilities, and a lift. A roundtrip airport shuttle is free (available on request). Self parking is free.

This 3.5-star Cancun hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 9:30 AM.
Hyatt Place Cancun Airport has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6:00 AM to 6:00 PM at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Dock
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 6 floors
  • Built in 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 0.03 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Hyatt Place Cancun Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Hyatt Place Cancun Airport Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 240 out of 373 reviews
Rating 8 - Good. 60 out of 373 reviews
Rating 6 - Okay. 35 out of 373 reviews
Rating 4 - Poor. 16 out of 373 reviews
Rating 2 - Terrible. 22 out of 373 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Brittny

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and the rooms were very clean
Stayed 1 night in Jan 2026

10/10 Excellent

Anchal

Liked: Cleanliness, amenities, property conditions & facilities
Excellence at par
Stayed 5 nights in Jan 2026

6/10 Okay

Darrin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was nice. Restaurant was fair at best. Wish the pool wasn't completely shaded by a busy road.
Stayed 1 night in Jan 2026

10/10 Excellent

alexandra

Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious, friendly staff.
Stayed 1 night in Feb 2026

10/10 Excellent

Cesar

Liked: Cleanliness, property conditions & facilities
Very nice and clean hotel
Stayed 3 nights in Feb 2026

8/10 Good

Alison

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable. Check-in was easy. Shuttle was great. The restaurant service was not good.
Stayed 1 night in Jan 2026

8/10 Good

Marilyn

Liked: Cleanliness, property conditions & facilities
Room was clean and well appointed
Stayed 2 nights in Feb 2026

10/10 Excellent

Cathy

Liked: Cleanliness, amenities, property conditions & facilities
Very new property very close to the airport. Great airport shuttle service. Friendly staff and the rooms are small but beautifully put together. Breakfast ends at 9 am but is very good.
Stayed 1 night in Feb 2026

4/10 Poor

Maria Vivian Pacheco

Disliked: Cleanliness, amenities, property conditions & facilities
Amenities are limited. Front lobby is lacking ambiance such as flowers The bartender is also the waiter at the restaurant The room has a bad scent even though the hotel is brand new
Stayed 6 nights in Jan 2026

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! Rooms were very clean and spacious!
Stayed 1 night in Feb 2026

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The room was so spacious , clean and the hot water in the shower lasted a log time. I needed creamer for my coffee other than that I recommend it 100 percent.
Stayed 1 night in Feb 2026

8/10 Good

steve

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, nice place, nice gym, ok pool, free breakfast not bad, restaurant for anytime else stay away, get subway or burger king. Took long time for service, long time for food, for the amount of cooks that looked to be cooking for what came out was laughable, everyone else there was commenting, cold poorly cooked chicken nuggets, my kids could cook better tacos, it was $1,000 peso for 2 kids 2 adults $75 ish Canadian and you would have had better food at burger king. I'm not trying to be rude, its just the truth and looks bad on that great place.
Stayed 1 night in Feb 2026

8/10 Good

Grace

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Do to a snow storm in our home area, we had to stay a night later to catch our rescheduled flight the next day. The place was perfectly fine. A nice quiet, pool, comfy beds, clean rooms, and a nice little restaurant/bar. My only critiques are the following. First it took us basically 2 1/2 to 3 hours to get the hotel shuttle from the airport to the hotel. Since this was a last-minute need, I booked the hotel and then quickly submitted for a shuttle pick up, but after realizing it’s a 24 hour notice situation I called the front desk and they put me on the schedule for 145. This was at around 11:30 AM. We called again to see if it could be sooner cuz we are basically stranded at the airport and couldn’t afford the taxis, they told us to be ready for pick up around 130 or 140 and the shuttle arrived at 3:20. This could’ve been handled a lot better, but I also acknowledge the fact that a lot of flights got canceled on this day due to storms in the United States so I’m taking it with a grain of salt. My other note is the breakfast bar. This was perfectly fine, but they didn’t have any butter for the toast which was kind of annoying so it’s just dry toasted bread. Otherwise, our stay was perfectly fine!
Stayed 1 night in Jan 2026

10/10 Excellent

Alvin

Liked: Cleanliness, amenities, property conditions & facilities
Nice service
Stayed 6 nights in Jan 2026

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel near the airport with comfortable rooms
Stayed 1 night in Feb 2026

8/10 Good

Madjid

Liked: Cleanliness, staff & service, amenities
Clean and quite and near airport
Stayed 1 night in Feb 2026

10/10 Excellent

john

Liked: Cleanliness, amenities
Room was nice and clean
Stayed 1 night in Jan 2026

4/10 Poor

Hannah

Liked: Cleanliness
Disliked: Amenities
Airport shuttle never arrived and when I called the hotel no one answered. Had to pay 70USD for taxi! The hotel offered me a boxed lunch and a non alcoholic beverage as a form of compensation. The restaurant and bar were out of multiple items and would not accept USD or charge to room.
Stayed 1 night in Jan 2026

6/10 Okay

Rob

Travelled with partner
Liked: Amenities, property conditions & facilities
The room was in decent condition. Front desk staff were very friendly and helpful. The bar staff were beyond horrible. They had no wine, hardly any alcohol and took over 30 minutes to get anything to drink.
Stayed 1 night in Jan 2026

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities
Very clean room with great breakfast. We arrived almost at midnight but it was very convenient being close to the airport.
Stayed 1 night in Jan 2026

10/10 Excellent

Dawn

Awesome
Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is new and clean. Staff was friendly and helpful!
Stayed 1 night in Jan 2026

8/10 Good

Marlaina

Liked: Cleanliness, staff & service, amenities
Very clean and modern. Definitely a step off point hotel. It was perfect for one night before heading home. The breakfast was a little disorganized and not fully thought out as far as organization and choices.
Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Friendly staff, clean and modern rooms.
Stayed 1 night in Jan 2026

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Near airport. Good food. Next to a gas station for snacks. Secure elevator. Have to use card to access floor
Stayed 1 night in Jan 2026