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Hyatt Place Cancun Airport

2.0 star property

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Photo gallery for Hyatt Place Cancun Airport

Room, 2 Queen Beds | Iron/ironing board, free WiFi, bed sheets
Lobby
Outdoor pool
Suite, 1 King Bed (1 Bedroom) | View from room
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Gym
  • Bar
  • 24/7 front desk
  • Breakfast included
  • Air conditioning

Explore the area

View in a map
Carretera Cancun Tulum 60, Cancun, QROO, 75220
  • Place, El Tinto Golf Course
    ‪3 min drive‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪5 min drive‬
  • Place, Riviera Cancun Golf Resort
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Roll-in Shower (Accessible)

Iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Roll-in Shower (Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Roll-in Shower (Accessible)

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Roll-in Shower (Accessible)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mangrove View)

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed (Mangrove View)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mangrove View)

Iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds (Mangrove View)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (High Floor)

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed (High Floor)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (1 Bedroom)

Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed (1 Bedroom)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Mangrove View, 1 Bedroom)

Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed (Mangrove View, 1 Bedroom)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Fairfield Inn & Suites by Marriott Cancun Airport
  • Pool
  • Hot tub
  • Breakfast included
  • Free airport shuttle
4.6 out of 5, Wonderful, 3,352 reviews
The price is CHF 89
includes taxes & fees
15 Jan - 16 Jan 2026
Fairfield Inn & Suites by Marriott Cancun Airport

About this property

Hyatt Place Cancun Airport

Hotel in Cancun with free breakfast and free airport shuttle
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site.
Hyatt Place Cancun Airport offers 156 air-conditioned accommodations, with an iron/ironing board. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include a shower. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
During your stay at Hyatt Place Cancun Airport, you'll be close to Moon Palace Golf Club. Free breakfast, free WiFi in public areas and free self-parking are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include 2 meeting rooms, laundry facilities and a lift
  • On-site recreation includes a 24-hour gym
  • 9 minutes by car from Moon Palace Golf Club and 12 minutes from Delfines Beach
  • Free airport shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Place Cancun Airport offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

There are 2 meeting rooms available. Hyatt Place Cancun Airport also features tour/ticket assistance, laundry facilities, and a lift. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This Cancun hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:30 AM.
Hyatt Place Cancun Airport has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Dock
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 6 floors
  • Built in 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 0.03 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Hyatt Place Cancun Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Reviews

Hyatt Place Cancun Airport Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 47 out of 63 reviews
Rating 8 - Good. 8 out of 63 reviews
Rating 6 - Okay. 4 out of 63 reviews
Rating 4 - Poor. 1 out of 63 reviews
Rating 2 - Terrible. 3 out of 63 reviews

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, nice staff, great overall!
Stayed 1 night in Dec 2025

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are very comfortable and clean and quiet. Staff was very friendly. The gym is excellent as well. The shuttle was difficult to correctly arrange from the airport- a firm is emailed and asks for the time of arrival NOT the time you would like to be picked up- don't enter your flight arrival time as I did. We were able to contact the hotel and they returned to get us so no problem. Highly recommend.
Stayed 1 night in Dec 2025

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very nice and friendly. We are coming back.
Stayed 1 night in Dec 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good breakfast options, food and service was good
Stayed 2 nights in Dec 2025

10/10 Excellent

Elsa, Santa Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wasn’t happy with my World of Hyatt perks but definitely new and clean. Would stay again
Stayed 1 night in Dec 2025

10/10 Excellent

Dennis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service over all!
Stayed 1 night in Dec 2025

6/10 Okay

Mauricio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was neat and comfortable but the tv wasn't working, the staff told me the technician were working.
Stayed 1 night in Dec 2025

10/10 Excellent

Jocatvio

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2025

8/10 Good

Connie Bejarano

Travelled with family
Liked: Cleanliness, staff & service
breakfast was amazing
Stayed 1 night in Dec 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Excelente atención e instalaciones de primer nivel
Stayed 1 night in Dec 2025

6/10 Okay

Matt

Liked: Cleanliness, property conditions & facilities, room comfort
It was ok till Ice Maker Broke I asked to be put in a floor with working ice maker Frint desk said all floors were like that but that was not true!! Since my key only worked in my floor I had to go to basement which was highly inconvenient- the Lie about all floors having problems with ice makers was not a very good one 4 a seasoned traveler such as myself
Stayed 6 nights in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue was with the breakfast, came down at 9:15am y they were already cleaning up even though the closing hours were at 1000 and still is too early. Some other guests were caning down as well and found nothing.
Stayed 1 night in Dec 2025

2/10 Terrible

Ewa

Disliked: Amenities
Although I sent 3 messages over 30 hrs before arrival, ordering a shuttle. No shuttle!! Other inchecking people same thing! I made 2 calls using someone's phone, as coming from holland and no active phone. After only a virtual agent, even though, I kept insisting on a real person, the 2nd call, I finally got a person who totally had no clue! Finally he said he would go to front desk, waited again on hold for about 10 min, and then they hung up! So had to take a 5 min taxi &he charged $30us! Front desk said they had no knowledge of call. Neither did shuttle man!! FREE SHUTTLE!!?? I DON'T THINK SO!!
Stayed 1 night in Dec 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Tieh

Liked: Cleanliness, staff & service, amenities
The hotel is brand new very nice stay . Close to airport shuttle took less than 10 minutes.
Stayed 1 night in Dec 2025

8/10 Good

Rian

Liked: Cleanliness, amenities, property conditions & facilities
Please improve the food. Our flight was cancelled and we were so hungry. Not good. Soft towels and nice staff.
Stayed 1 night in Nov 2025

6/10 Okay

Cindy

Liked: Cleanliness, amenities
The staff were very polite, etc. but it felt like amateur hour, as they place had only been open for a few days. For example the menus were photocopied, and the telephone service inside the hotel wasn't working properly. They kept on having to speak to their bosses.....but the hotel was a good place for an airport stay, modern and well-equipped. The breakfast was a buffet, reasonably adequate, but not particularly welcoming, as you felt you were eating in a hallway. I would stay there again, as I'm sure it will improve over time.
Stayed 1 night in Nov 2025

10/10 Excellent

Tessa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked a room last minute with this hotel after our flight was cancelled at Cancun airport. The hotel staff graciously accepted and hosted over 50 people that had nowhere to go. We were thoroughly impressed and grateful for this hotel and the staff that remained helpful and positive despite the chaos. Our room was clean and the grounds were well-kept. Shuttles were on time and punctual for the amount of people that needed rushed to the airport next day. Wish we could have stayed longer!
Stayed 1 night in Nov 2025

8/10 Good

Gonzalo, Springfield

Travelled with family
Disliked: Amenities
Clean room, nice staff
Stayed 1 night in Nov 2025

2/10 Terrible

Gonzalo, Springfield

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was good. The staff was not helpful went we got sick. We got very sick of food poisoning from eating at their restaurant. We asked for help and were ignored. They wanted to charge us $500 dollars for a doctor to come see us when they were absolutely responsible of our disastrous situation. The local employees should not be punished for the lack of attention and consideration of the manager/owners of this place.
Stayed 1 night in Nov 2025

10/10 Excellent

Amber, Snohomish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean and convenient shuttle. Held our bags when we arrived prior to check in so we could enjoy our time in cancun!
Stayed 1 night in Nov 2025

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel. Everything new, modern with excellent amenities in the room. Front desk staff very good. Highly recommend this room
Stayed 1 night in Nov 2025

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities
Hotel nuevo , habitaciones excelentes, gastronomía 5 puntos o menos , atención muy buena pero un poco desorganizado por ser nuevo .
Stayed 1 night in Nov 2025

10/10 Excellent

Nichole

Liked: Cleanliness, amenities, property conditions & facilities
New, clean amenities. Friendly staff! Shout out to the chefs; a flight was canceled and I don’t think they were expecting such a large influx of people, but they were cranking out the food!! Definitely recommend this place.
Stayed 1 night in Nov 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect in our stay! Michelle in front desk was kind and helpful. Thanks
Stayed 1 night in Nov 2025